Walmart Return Policy: Easy Steps to Return a Faulty Product
Walmart Return Policy:
You have a window of up to 90 days from the date of purchase or receipt to exchange or return an item unless exceptions are noted. To process your return, please provide your store receipt or Walmart.com/Walmart Business order number. A refund will be issued to the original payment method. For curbside returns, simply park in a designated pickup spot and follow the detailed instructions provided in the Walmart app to complete the return process efficiently. This ensures a smooth and convenient experience for returning your items.
How to return an Walmart product:
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Choose the items you want to return and specify the reason for the return.
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Select the "Return to store" option to receive a return barcode (eligible items may allow you to select "Curbside Return").
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Review the return refund summary.
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Submit your return request.
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Check your email for a confirmation message.
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Print or save the confirmation email.
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Bring the confirmation email and the item to the store.
Ways to Return Your Walmart Products: A Quick Guide
Enhanced Process for Easy Product Returns: Discover the convenient options available for returning your Walmart merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Walmart Return Conditions:
Most items can be returned in-store, with exceptions for freight, oversized or heavy items, major appliances, and certain Marketplace items (such as luxury goods, hazardous materials, and perishable items) within their designated return period. If you are returning items without a receipt, you must provide a valid government-issued photo ID. Once the return is verified, a Walmart gift card will be issued if the return is approved. If you have any confusion regarding the warranty claim with Walmart, kindly read: Walmart Warranty Claim Article.
Walmart Return Policy Exceptions:
Items bought from dealers or resellers, rather than Walmart or Walmart.com directly, are not eligible for return, refund, or exchange. Custom or made-to-order items are also non-returnable. To ensure the safety of both customers and associates, Walmart and Marketplace sellers do not accept returns, exchanges, or provide refunds for the following items: Trading cards (opened or unopened) Firearms, weapons, and safety devices Air guns Airsoft guns Ammunition BB guns Crossbows Pepper spray Vertical archery bows If you have any confusion regarding the warranty claim with Walmart, kindly read this article: https://warrantyvalet.com/how-to-claim-walmart-warranty
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If you have trouble contacting Walmart, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Walmart Frequently Asked Questions:
1 What if I don’t have a receipt?
They can try to locate store purchases using a debit or credit card, or online orders with a phone number or email. Refunds issued to a debit or credit card without a receipt may take up to 10 business days to process.
2 How do I return a large item?
Oversized furniture, major appliances, outdoor play equipment, table games, treadmills, and other large items purchased online and fulfilled by Walmart must be returned within 90 days via freight shipping. To initiate a return, simply start the process in the app or reach out to Customer Care for help.
3 When will I have to pay a restocking fee?
Certain third-party marketplace sellers may apply a restocking fee of up to 20%. This often applies to items like luxury goods and freight items, including major appliances and heavy furniture. For these types of items, please check the seller's specific return policy and any potential restocking fees.