Kohl's Return Policy: Easy Steps to Return a Faulty Product
Kohl's Return Policy:
Kohl's accepts most returns within 90 days of purchase for transactions made with methods other than a Kohl’s Card. For purchases made with a Kohl’s Card, the return period extends to 120 days. You can return items with or without a receipt within these time frames. This flexible return policy ensures you have ample time to evaluate your purchase and return it if necessary, making the process convenient regardless of how you paid or whether you have a receipt. They reserve the right to limit or refuse any refund.
How to return an Kohl's product:
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Print your packing slip.
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Attach tags to all items.
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Carefully place the items inside a box.
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Seal the box securely.
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Write or affix the return address from the return form on the package.
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Ensure the box is properly labeled.
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Send your package to the address provided on the return form.
Ways to Return Your Kohl's Products: A Quick Guide
Refined Process for Effortless Product Returns: Discover the convenient options available for returning your Kohl’s merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Kohl's Return Conditions:
Items must be unworn and unused to be eligible for return. Premium electronics and watches should be returned within 30 days of purchase, accompanied by the original packaging and a valid receipt or account/tender lookup. Beauty purchases, including those from Sephora at Kohl's, must be returned within 60 days of purchase in new or gently used condition, along with a valid receipt or account/tender lookup.
Kohl's Return Policy Exceptions:
Sephora items labeled as final sale are not eligible for return. Beverages cannot be refunded or exchanged. Additionally, opened or unsealed breast pumps and pumping accessories are non-refundable and cannot be exchanged.
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Kohl's Frequently Asked Questions:
1 Will the products returned via freight be processed?
Kohl’s stores are unable to handle returns for large items that were delivered via freight. For such items, returns must be processed through the freight return procedure, which typically involves contacting customer service or arranging for pickup.
2 When will I receive my refund?
A refund will be issued within 30 days after the returned items are received. During this period, their team will inspect the items to ensure they meet their return policy criteria.
3 Where can I return the Kohl's Certified Partner product?
Kohl's Certified Partner products can be returned to a Kohl's store if you bring the original packing slip from your order.