DICK'S Return Policy: Easy Steps to Return a Faulty Product
DICK'S Return Policy:
DICK'S Sporting Goods, Calia, VRST, and Golf Galaxy offer a generous 90-day return policy for most products, allowing ample time for customers to make their returns. However, items purchased from DICK'S Sporting Goods Warehouse and Going, Going, Gone! locations are subject to a 45-day return policy. Proof of purchase is required for all returns. This return policy ensures that customers have sufficient time to decide if their purchase meets their expectations, emphasizing DICK'S commitment to customer satisfaction and convenience.
How to return an DICK'S product:
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Begin your return process by providing valid proof of purchase.
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If you lack proof of purchase, additional identification is required.
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Prepare one of the following forms of ID:
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U.S. or Canadian driver’s license,
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U.S. state ID,
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U.S. military ID,
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U.S. passport.
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Ensure the ID you provide is current and valid.
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Submit the chosen form of identification for verification.
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Complete any additional required documentation.
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Proceed with the return process once your ID is verified.
Ways to Return Your DICK'S Products: A Quick Guide
Clear-Cut Steps for Hassle-Free Product Returns: Discover the convenient options available for returning your Dicks merchandise:
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ✅ Yes | Currently, phone returns are supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
DICK'S Return Conditions:
Products must be in a clean and sellable condition to qualify for a refund. For returns with a gift receipt, you will receive a gift card or an exchange. Items needing repairs should be sent to the manufacturer or an authorized service center. Returns without a valid proof of purchase must be accompanied by a valid ID and will be issued store credit at the lowest selling price. This store credit can only be used for in-store merchandise purchases.
DICK'S Return Policy Exceptions:
The following items are non-returnable: firearms, ammunition, hunting bows, crossbows, gun powders, primers, rifles/muzzleloaders, black powder, items requiring gasoline or fuel, airbeds, custom, and special order items, autographed collectibles and memorabilia, trading cards, Yeezy shoes, and gift cards. Rapsodo products must be returned in-store only. Additionally, football helmets, air beds, electronic scooters, and bikes, face coverings, ice rinks, portable lavatories, and Whoop fitness trackers cannot be returned if the packaging is opened or the factory seal is broken. Baseball and softball bats are only returnable if they have not been used. Generally, bikes cannot be returned.
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If you have trouble contacting DICK'S, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
DICK'S Frequently Asked Questions:
1 When will I receive my refund?
When returning an item in-store, processing the refund to your original payment method can take up to 14 business days. If more than 14 days have passed, please contact your financial institution for assistance with the credit.
2 How can I track my return?
To monitor your return, you will need your order number and billing zip code. Input these details into the "Track My Return" section found in the dropdown menu.
3 What if the item I want to return is damaged?
They will accept damaged item returns either online or in-store within the 90-day return policy. Kindly make sure to return your products within 90 days.