Pottery Barn Return Policy: Easy Steps to Return a Faulty Product
Pottery Barn Return Policy:
Eligible items can be returned for a full merchandise refund within 30 days of delivery. For Quick Ship upholstery items, returns must be completed within 7 days of delivery. To process your return, please include the original or gift receipt with the returned items. This ensures that your return is handled promptly and that you receive the appropriate refund. Following these guidelines will help facilitate a smooth and efficient return process. This credit can be used online, in stores, or by phone. Have any confusion regarding the warranty claim with Pottery Barn kindly read this article:
How to return an Pottery Barn product:
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Call customer care to initiate a return for furniture items.
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For non-furniture returns, visit the store in person.
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Ensure the item(s) are placed in the original manufacturer's box.
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Obtain a UPS shipping label for the return.
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Attach the UPS shipping label to the package.
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Drop off the package at a UPS location.
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Keep the receipt for tracking and confirmation purposes.
Ways to Return Your Pottery Barn Products: A Quick Guide
Smooth Solutions for Returning a Faulty Product: Discover the convenient options available for returning your Pottery Barn merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ✅ Yes | Email returns are available | |
| In-Person | ❌ No | In-person returns are not supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Pottery Barn Return Conditions:
Eligible items can be returned for a full merchandise refund within 30 days of delivery. Quick Ship upholstery items must be returned within 7 days. Please include your original or gift receipt. Returns accompanied by an original receipt will be refunded to the original form of payment. Returns with a gift receipt will be credited with a merchandise credit in the amount shown on the gift receipt. If you have any confusion regarding the warranty claim with Pottery Barn, kindly read: Pottery Barn Warranty Claim Article.
Pottery Barn Return Policy Exceptions:
Pottery Barn does not accept returns or exchanges for the following items: Items without an original receipt or gift receipt Monogrammed items Mattresses Gift cards Made-to-order items, including custom rugs, furniture, faucets and shower sets Final sale items (with prices ending in $.X7 or $.X9) Items damaged through normal wear and tear
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Talk to our warranty experts
If you have trouble contacting Pottery Barn, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Pottery Barn Frequently Asked Questions:
1 Can I ship items to multiple addresses?
During checkout, you will have the option on the shipping page to select "Ship to multiple addresses. Make use of that to initiate the return.
2 Can I return the E-Gift Card?
Once you receive your Pottery Barn eGift Card, it cannot be returned or canceled. If you need to cancel an eGift Card order before it is delivered to the recipient, please contact CashStar Customer Support before the selected delivery date. If you return merchandise that was originally purchased with an eGift Card, any refund will be provided as a merchandise credit. This credit can be used online, in stores, or by phone.