Nike Return Policy: Easy Steps to Return a Faulty Product
Nike Return Policy:
Most items can be returned for any reason within 60 days of delivery for online orders or in-store purchases from a Nike store. To process a return, proof of purchase is required. Nike Members benefit from free returns, making the process even more convenient for loyal customers. Whether purchased online or in-store, Nike ensures a hassle-free return experience within this timeframe. This policy underscores Nike's commitment to customer satisfaction, providing flexibility and ease for all shoppers, and enhancing their overall experience.
How to return an Nike product:
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Find the item in your order history
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Open the order, then select "Start Return"
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Follow the prompts
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Get UPS returns QR code
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Box your items for shipping
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Print a pre-paid label
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Drop the shipment at UPS or schedule a UPS pickup.
Ways to Return Your Nike Products: A Quick Guide
Best Steps for Returning a Faulty Product: Discover the convenient options available for returning your Nike merchandise:
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Nike Return Conditions:
Returns must be requested within 30 days, and all products must be returned in new and unused condition. Equipment must be unused and in its original packaging, and apparel must be unworn with tags still attached. Nike's return policy is two years for those with valid proof of purchase. If you have any confusion regarding the warranty claim with Nike, kindly read: Nike Warranty Claim Article
Nike Return Policy Exceptions:
Items bought at Nike Clearance stores are not eligible for returns. Additionally, Nike products purchased from other retailers cannot be returned to Nike.
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Talk to our warranty experts
If you have trouble contacting Nike, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Nike Frequently Asked Questions:
1 How do I return an online order?
Nike Members and guests can return online orders at most Nike stores, excluding Nike Clearance stores, or they can ship their returns back to Nike.
2 How do I return a Nike store purchase?
You can bring the items you wish to return, along with your proof of purchase, to any Nike store, except Nike Clearance stores.
3 Can I exchange my order?
You can bring your Nike order to any nearby Nike store, excluding Nike Clearance stores, for an in-store exchange. If the store doesn't have the item you want, call them to arrange the exchange.
4 How do I return a gift I received?
Bring the item and proof of purchase to a nearby Nike store (excluding Nike Clearance stores) to receive a refund on a Nike gift card. If you are far from a store, you can call them for assistance.
5 Where Is My Refund?
Once your return is received, it typically takes 1-3 business days for the team to process it and issue a refund. You will receive an email confirmation once your refund has been issued.