Adidas Return Policy: Easy Steps to Return a Faulty Product
Adidas Return Policy:
Adidas also offers a hassle-free return policy for items purchased during sales or promotional periods, as long as the return is made within the 30-day window. This policy reflects Adidas's commitment to customer satisfaction and their confidence in the quality of their products. To facilitate an efficient return process, ensure that you include all original packaging, accessories, and any promotional items received with your purchase. To facilitate an efficient return process, ensure that you include all original packaging, accessories, and any promotional items received with your purchase.
How to return an Adidas product:
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Sign in to your adiClub Account
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Go to Order History
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Select the order you wish to return
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Select "Return Items" or "Free Size Exchange"
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If exchanging a product, select the product to exchange and the new size
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Next, print the shipping label provided by Adidas
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Package items in a shipping box, seal it, and adhere the shipping label to the outside
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Take the package to a local FedEx drop-off location.
Ways to Return Your Adidas Products: A Quick Guide
Straightforward Steps to Return a Faulty Product: Discover the convenient options available for returning your Adidas merchandise:
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Adidas Return Conditions:
If you're not entirely happy with your Adidas purchase, you can get a full refund within 30 days of receiving it. To qualify for a return or exchange, the product must be in its original condition and packaging, including all components like lace charms, spare laces, and any additional accessories. Clothing should have the original tags attached, accessories must come with all parts of their original packaging, and footwear should be returned in the original shoe box. If you have any confusion regarding the warranty claim with Adidas, kindly read: Adidas Warranty Claim Article.
Adidas Return Policy Exceptions:
Adidas does not accept returns for the following products: personalized items, limited edition items, Bad Bunny merchandise, final sale items, items with protective lining, reseller purchases, and e-gift card refunds.
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Talk to our warranty experts
If you have trouble contacting Adidas, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Adidas Frequently Asked Questions:
1 When will I receive my refund?
Once your return arrives at the warehouse and successfully passes the quality inspection, the refund process will be initiated. You’ll receive your refund promptly.
2 How can I make a return to retail stores?
Return the item to the store within 30 days of purchase for most products. However, for limited items such as high-demand or exclusive hype products, the return period is shortened to 14 days.
3 Can I return an item to a different store from where I purchased it?
You can return the item at any retail store within the country where you made the purchase. This flexible policy allows you to return items to any participating store nationwide, making the return process convenient regardless of your location.