Pandora Return Policy: Easy Steps to Return a Faulty Product
Pandora Return Policy:
If you're not fully satisfied with your purchase, items in unused and original condition from Pandora's US Online Store (us.pandora.net) can be returned within 30 days of purchase, with the original invoice, either by mail or in-store. Pandora strives to process your return within two business days of receiving your item(s). For a smooth return experience, ensure the items are in their original condition and accompanied by the invoice. Promotions, clearances, or sales may have modified terms and conditions.
How to return an Pandora product:
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You should fill out the form in the original package
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The item number, quantity, and reason code should be included
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Include the product and the return form inside the package
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Attach the prepaid return label to the outside of the package and secure the package for mailing
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Deliver your package to the nearest UPS Store, UPS Authorized Shipping Outlet, or UPS Customer Center
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To ensure your package is protected, use a shipping carrier that offers tracking and insurance
Ways to Return Your Pandora Products: A Quick Guide
Seamless Steps for Returning a Faulty Product: Discover the convenient options available for returning your Pandora merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Pandora Return Conditions:
When returning items purchased with a gift card, you will receive a new gift card for the same amount as the returned merchandise. If the original payment was made with an E-Gift card or a physical gift card, you will be issued a new E-Gift card of equivalent value for the returned items.
Pandora Return Policy Exceptions:
Please note that Pandora Gift Cards and eGift Cards cannot be refunded. All sale items are final and cannot be returned or exchanged, both online and in-store.
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Pandora Frequently Asked Questions:
1 Can a gift recipient return Pandora Jewelry?
Yes, a gift recipient can return or exchange merchandise to a Pandora store with the original gift receipt. Gift returns will be issued a gift card for the purchase price. If the gift recipient returns the merchandise by mail, a credit will be issued to the original payment method, that the purchaser used. Please note that the gift recipient will NOT get the refund.
2 What do I do if I received a damaged item in my delivery?
You can either exchange the product at your nearest Pandora store or contact them to resolve the issue as soon as possible.
3 How long will it take to get credit for my return?
Pandora will process returns within 2 business days of receiving your item(s). Once your return has been processed, you will receive an email notification. Please be aware that while they handle the return promptly, the actual credit to your account may take an additional 3-5 business days due to processing times beyond their control.