Nectar Sleep Return Policy: Easy Steps to Return a Faulty Product
Nectar Sleep Return Policy:
Nectar provides an industry-leading 365-night trial period, offering you the chance to experience their mattress for a full year before making a final decision. This extensive trial begins on the day your mattress is delivered to your doorstep, allowing you to truly test its comfort and support night after night. If, after 365 nights, you decide that Nectar isn’t the perfect fit for you, you can return it and receive a full refund, no questions asked. It's a risk-free way to find your ideal sleep solution.
How to return an Nectar Sleep product:
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Go to your email platform (e.g., Gmail, Outlook, etc.).
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Open a new email or start a new message.
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In the subject line, briefly state that you are making a return.
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In the body of the email, clearly explain the reason for your return.
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Double-check the details for accuracy.
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Send the email to returns@nectarsleep.co.uk.
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Alternatively, you can call customer support at +44 808 5015373 for assistance.
Ways to Return Your Nectar Sleep Products: A Quick Guide
Simple Steps to Return a Defective Product: Discover the convenient options available for returning your Nectar merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ✅ Yes | Currently, phone returns are supported |
| ✅ Yes | Email returns are available | |
| In-Person | ❌ No | In-person returns are not supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Nectar Sleep Return Conditions:
To qualify for a return, your mattress must have been in use for at least 30 days. Additionally, the return must fall within the 365-night trial period. Finally, the mattress must be in a clean, undamaged condition suitable for donation. For unopened mattresses, returns for any size or order errors can be processed immediately, without the need to wait the standard 30-day period after delivery. Unopened mattresses can be returned right away for any size or order errors, bypassing the usual 30-day waiting period after delivery.
Nectar Sleep Return Policy Exceptions:
Once an item has been collected, the Mattress Removal fee is non-refundable. However, if you decide to cancel the Mattress Removal Service shortly after purchasing it before they collect your mattress, you can reach out to your Customer Service Representative to explore options for refunding the fee.
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Talk to our warranty experts
If you have trouble contacting Nectar Sleep, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Nectar Sleep Frequently Asked Questions:
1 Is it possible to exchange your Nectar for a new one?
Nectar will only consider exchanging your mattress if there is an issue with it. If you suspect your mattress is damaged or defective, please contact them right away. Simply call their Customer Service Team, and they will assist you in resolving the problem promptly.
2 Are Returns Free?
Yes, they are free because they donate your unwanted mattress to charity. They will speak with you to arrange a collection and once it has been uplifted, they will begin your refund process.
3 How do you return a non-mattress product?
You have a generous 30-day window to return your item, as long as it remains in its original, unopened packaging. This allows you ample time to decide if the product is right for you.