Step 1:

  • As Pottery Barn does not have proper registration for the warranty claiming process, contacting customer support is the one-stop solution for Pottery Barn warranty claims.

  • You can contact Pottery Barn customer service using the contact number provided below.

  • You need your order number and postal code to check the status of the products you've ordered. Creating an account will help you see your order history.

Step 2:

  • Initiate the return process by providing them with some information, and they'll generate a UPS shipping label for you to take to a UPS drop-off point.

  • Safely package your item(s) in the original manufacturer's box, ensuring adequate packing material to protect them during transit.

  • After 30 days, your item will be returned to the store floor or warehouse, as applicable. If you made your purchase using a credit card, the amount of your purchase will be credited back to the same credit card used for payment. 

  • Depending on the reason for the return, the customer may be responsible for the return shipping costs.

  • To print shipping labels for returns processed online within the past 7 days, it's crucial to have the return reference number and postal code. If you have any confusion about making the return to Pottery Barn, kindly read this article: Pottery Barn Return Policy.


Step 3:

  • Pottery Barn's customer service values your feedback and welcomes your input. Feel free to share your thoughts on how they can enhance your shopping experience or to inquire about specific details regarding your order.

  • Pay a visit to their website, which describes their warranty, return and exchange, and shipping policies.

Pottery Barn Warranty Period:

  • Pottery Barn offers a 30-day money-back guarantee

Pottery Barn Contact Information:

Phone Number

+1 888-779-5176

Contact Address

151 Union Street,
San Francisco, CA-94111,
USA.

Chat or Submit a Claim

If you are having trouble contacting Pottery Barn, submit a claim here.

What is covered under the Pottery Barn Warranty?

Pottery Barn warranty policy covers:

  • Repair, similar replacement, refund, or complete replacement
  • Non-custom or final sale items within 30 days
  • Non-furniture items within 90 days
  • Non-custom furniture within 7 days

What is NOT covered under the Pottery Barn Warranty?

Pottery Barn warranty excludes:

  • Personal injury or property damage
  • Damages arising from site access or usage

Products of Pottery Barn:

Our claim assistance covers all Pottery Barn products, including:

Product name
Sofas
Sectional Sofas
Sleeper Sofas & Daybeds
Chairs
Ottomans
Stools & Poufs
Leather Furniture
Slipcovered Furniture
Coffee Tables
End and Side Tables
Console Tables
Blankets
Comforters

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pottery Barn logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pottery Barn.