3 Simple Steps for Pottery Barn Warranty Claim:

Step 1:

  • As Pottery Barn does not have proper registration for the warranty claiming process, contacting customer support is the one-stop solution for all kinds of problems.

  • You need your order number and postal code to check the status of the products you've ordered. Creating an account will help you see your order history.

Step 2:

  • Initiate the return process by providing them with some information, and they'll generate a UPS shipping label for you to take to a UPS drop-off point. Safely package your item(s) in the original manufacturer's box, ensuring adequate packing material to protect them during transit.

  • After 30 days, your item will be returned to the store floor or warehouse, as applicable. If you made your purchase using a credit card, the amount of your purchase will be credited back to the same credit card used for payment.

  • To reprint shipping labels for returns processed online within the past 7 days, it's crucial to have the return reference number and postal code.

Step 3:

  • Pottery Barn's customer service values your feedback and welcomes your input. Feel free to share your thoughts on how they can enhance your shopping experience or to inquire about specific details regarding your order.

  • Pay a visit to their website, which describes their warranty, return and exchange, and shipping policies.

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    Warranty Now

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Phone Number

+1 888-779-5176

Place a call to get more support for warranty claim

Contact Address

151 Union Street,
San Francisco, CA-94111,

What is covered under the Pottery Barn Warranty?

This policy encompasses several options for addressing issues with your furniture purchase. You can choose to have your furniture repaired, select a similar replacement piece, receive a refund under the Product Warranty, or opt for a complete replacement of your furniture. For non-custom or final sale items, there is a 30-day return window, and most non-furniture items can be replaced within 90 days. Furniture items that are not custom-made can be returned within 7 days of delivery, and their team of experts is available for assistance for the first year.

  • 30-day money-back guarantee

What is NOT covered under the Pottery Barn Warranty?

This scheme excludes coverage for errors, mistakes, or inaccuracies in content, personal injury, or property damage arising from your site access or usage. Additionally, it does not cover any loss or damage resulting from the use of content posted or shared through the site. In certain jurisdictions, there may be regulations that prohibit the exclusion of specific warranties or the restriction of liability for damages. Consequently, some of the limitations and disclaimers mentioned above might not be applicable to you. In cases where they cannot, based on applicable law, disclaim a particular warranty or restrict their liability, their obligation, and liability will be limited to the minimum extent allowed by such laws.

About Pottery Barn

Pottery Barn has been a symbol of extraordinary quality and value for over seventy years. As a member of the Williams-Sonoma, Inc. family of brands, they have roots in San Francisco, but their reach extends worldwide through their website, catalogs, and stores. The company is headquartered in San Francisco, California, and operates several specialty stores in addition to their primary brand, including Pottery Barn Kids and Pottery Barn Teen. They distribute three distinct retail catalogs, including the classic Pottery Barn catalog, Pottery Barn Bed + Bath which specializes in bedding and bath products, and a catalog devoted to outdoor furniture.

Products of Pottery Barn

Sofas Sectional Sofas Sleeper Sofas & Daybeds Chairs Ottomans Stools & Poufs Leather Furniture Slipcovered Furniture Coffee Tables End and Side Tables Console Tables Blankets Comforters

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pottery Barn logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pottery Barn.