Crocs Return Policy: Easy Steps to Return a Faulty Product
Crocs Return Policy:
Items that have not been worn or washed can be returned within 45 days of the purchase date. Customers will receive a refund for the cost of the merchandise and any associated sales tax to the original method of payment. For online returns, they offer a free printable prepaid return shipping label, making returns through UPS simple and convenient. Crocs retains the right to update or alter this return policy at any time without prior notice. Please have your order number and billing zip code available when processing a return.
How to return an Crocs product:
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Log in to your account on the website.
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Enter your order number and confirmation email in the designated fields.
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Specify the reason for the return.
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Select your preferred shipping method from the available options.
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Review the return details to ensure accuracy.
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Print the return slip provided.
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Attach the printed return slip to your package and prepare it for shipment.
Ways to Return Your Crocs Products: A Quick Guide
Seamless Options for Returning a Defective Product: Discover the convenient options available for returning your Crocs merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Crocs Return Conditions:
Shipping charges from the original order are non-refundable for both in-store and online returns. If you believe an item you purchased from Crocs.com was damaged during shipping, please reach out to Customer Service within 90 days of delivery to request an exchange or refund.
Crocs Return Policy Exceptions:
Items labeled "Final Sale" are not eligible for return or exchange and are not subject to price adjustments. Items created for collaborations or special events are non-returnable, whether purchased online or in-store unless they have a defect.
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Crocs Frequently Asked Questions:
1 How long it would take to receive the refund?
Returns are processed within 10-14 business days after receiving the item(s). Please be aware that it may take additional time for the refunded amount to appear in your account, depending on your bank or financial institution.
2 Can I cancel my order once it is placed?
Once payment is submitted, orders cannot be canceled. Due to the customized nature of these items, returns or exchanges are not accepted unless the product arrives damaged or defective.
3 Do you offer tax exemption for custom orders?
Yes, to qualify for tax-exempt status, you must present your state-issued certificate of exemption. This document verifies your eligibility for tax exemption and must be provided to complete your purchase under tax-free terms.