Newegg Return Policy: Easy Steps to Return a Faulty Product
Newegg Return Policy:
Products sold and shipped by Newegg that feature the 30-Day Hassle-Free Returns badge qualify for free returns within 30 days. This means you can return the item without incurring any restocking fees, and Newegg will cover the return shipping costs. This policy ensures a smooth and worry-free return experience, allowing you to shop with confidence knowing that if the product doesn’t meet your expectations, you can easily send it back at no additional cost. Customers are responsible for return shipping chargers.
How to return an Newegg product:
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Sign in to your account
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Find your order within your order history
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Select either Refund or Replace
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Select the item you would like to return
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Select the return reason from the drop-down
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Obtain the return authorization number from the customer support team
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Click Submit Return
Ways to Return Your Newegg Products: A Quick Guide
Streamlined Steps for Effortless Product Returns: Discover the convenient options available for returning your Newegg merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ✅ Yes | Currently, phone returns are supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ❌ No | In-person returns are not supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Newegg Return Conditions:
For products eligible for replacement, return shipping labels are provided at no cost when returning the item for a replacement of the same product within the specified return policy period. However, if you return unopened items that were initially shipped as large items, you are responsible for covering the return shipping costs. If a returned product is found to be either (a) not defective, or (b) not the original item purchased from the website, the product will be sent back to you.
Newegg Return Policy Exceptions:
Any product with a missing, damaged, altered, or unreadable serial number label, missing UPC code, or missing manufacturer model, part number, or warranty label. Any product returned without all original packaging and accessories, including the retail box, manuals, cables, and any other items originally included. Any product that shows signs of physical damage. If your product arrived damaged, please refer to their "Report a Shipping Problem" article for instructions on how to resolve the issue. This scenario is not considered a return. Any product for which you have submitted a mail-in rebate. Any product that appears to have been tampered with, customized, or altered in any way. Any product that is not the same as the one originally purchased from the website.
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Talk to our warranty experts
If you have trouble contacting Newegg, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Newegg Frequently Asked Questions:
1 When will I have the replacement?
After your return has been processed, the refund will be credited to your original payment method. If that payment method is no longer available, Newegg will send a check to the billing address on your account.
2 How long it would take to process the return?
Please allow 2 business days for processing once products "Sold and Shipped by Newegg" or "Shipped by Newegg" are received. For third-party marketplace orders "Sold and Shipped by Seller," processing may take up to 2 business days after the return is received.
3 What is the restocking fee?
Returns may incur restocking fees ranging from 15% to 30% of the purchase price. Newegg reserves the right to apply this fee to the customer’s account or deduct it from the refund amount, in accordance with the Return Policy and any specific product policies.