3 Simple Steps to claim Nike Warranty

Step 1:

Nike has two options for customers to file a warranty claim. You can either return the products directly to the original place of purchase or claim your warranty on the official Nike website if you cannot visit the store or were referred to Nike by the retailer.
When returning the products, the label, hang tag, or warranty card sent with them must be included with the return details.
For return and to monitor the status of your order, your order number and email address will be required.

Step 2:

Returns must be initiated within 60 days of an online order delivery or a store purchase.
You can return the products, including custom Nike sneakers. Importantly, Nike members won't incur any charges for this return.
Products must be returned in unworn and unwashed condition to qualify for in-store credit at the current price or for an exchange.
Products bought from Nike clearance stores are non-returnable and non-exchangeable, except in the case of defects or flaws. The Nike clearance stores are not the right place to return the items received at other Nike stores or online.
If you have any confusion about making a return to Nike, kindly read this article: Nike Return Policy.

Step 3:

Nike’s customer support team provides assistance across categories such as shipping, delivery, returns, membership, and warranty. You can also ask them questions related to the Nike 2-year warranty.
Feel free to reach out to them without hesitation. They are ready and eager to assist with your Nike shoes claim.
If you’re returning shoes due to improper fit or a change of mind, please follow Nike's 60-day return policy.

Nike Warranty Period:

Nike offers a 2-year warranty

Real Experiences with Nike Warranty Claims:

Typical Processing Time: Based on real customer experiences, Nike warranty claim processing time is usually around two weeks from the date of initiation.

Reason for Common Delays: Nike warranty claims can sometimes be delayed due to extended inspection times, shipping delays, or errors in the way the claim was filed.

Helpful Tip to make the claim easier: To make your Nike warranty claim go more smoothly, start by checking the manufacturing date on your item’s tag and be sure to take clear photos of the defect.

Required Documents for Your Nike Warranty Claims:

Product Purchase Location/Website
Proof of purchase (invoice or receipt)
Product Style (this information can be on the label sewn onto the underside of the tongue)

Nike Contact Information:

Phone Number

USA:
+1-800-806-6453

Mon-Sun 7am - 4pm (PT)

Other Countries

UK:
+44-020354-31524

Mon-Fri 8am - 8pm, Sat 8am - 5pm

Canada:
+1-844-430-6453

Mon-Sun: 7am - 11pm (EDT)

Australia:
+61-1300-656-453

Mon-Sun 9am - 5pm

India:
+91-80091-90566

Mon-Sun 9am - 10pm

Ireland:
+353-1562-1318

Mon-Fri 8am - 8pm, Sat: 8am - 5pm

Germany:
+49-3034-649-110

Mon-Fri 9am - 9pm, Sat: 9am - 6pm

UAE:
+971-43-149055

Sat-Thu 9am - 6pm

Singapore:
1800-811-6453

Mon-Sun 6am - 11:59pm

Malaysia:
1-800-80-6453

Mon-Sun 6am - 11:59pm

Mexico:
800-062-3550

Italy:
0223312143

Belgium:
+32 026200166

Contact Address

USA:

One Bowerman Drive, Beaverton, OR 97005

Other Countries

India:

49/1, Khadija Bhavan Race Course Road, Bangalore, Karnataka 560093

Germany:

OTTO-FLECK SCHNEISE 7 Frankfurt 60528

UAE:

PO Box 7011, Dubai

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Nike warranty hassle-free.

What is covered under the Nike Warranty?

The Nike warranty applies to:

Sole damage, Outer sole damage
Issues with velcro length and stickiness, yellowing of white shoes
Gum pasting issues
Inner sole and midsole damage under normal use
Original purchaser

What is NOT covered under the Nike Warranty?

The Nike warranty will not be applicable to:

Normal wear and tear
Products purchased from Nike Clearance stores
Shoe sole damage, Inner sole damage from water contact
Mesh damage, Bacterial infestation
Laces, Charms, Spikes

Nike Warranty FAQs:

How do I find the manufacturing date on my Nike product?

You can check the inside tag of your shoes or apparel. It usually lists the production date along with the style and size.

Can customized Nike products be claimed under warranty?

Yes, but the warranty applies only to manufacturing defects, not to issues caused by customization or design choices.

Will Nike replace my old shoes?

Yes, if your shoes have manufacturing defects. Nike’s 2-year warranty covers issues such as faulty stitching, sole separation, or material flaws, making you eligible for a replacement or refund.

Products of Nike:

Our complete claim assistance covers all Nike products, including:

Product name
Running & Performance Shoes
Vomero 18 GC NIRT (W)
Vomero Plus Anthracite Zebra
GT Cut 3 Turbo Bruce Lee
Vomero Plus “Rose Gold”
Lifestyle & Streetwear Shoes
Air Max 1 Batman
Air Max 1 Green Strike
Dunk Low Gore-Tex Wheat Ceramic
Air Max Muse Glacier Blue (W)
Air SuperFly
Basketball & Performance Shoes
Ja 3 “Coconut Milk”
KD 17 “Easy Money”
Air Diamond Turf “Must Be The Money”
Air Trainer Huarache “Cool Blue”
Ja "Channel 12"
KD "B.A.D."

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nike logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nike.

3 Simple Steps for Nike Warranty Claim