Step 1:

  • Nike has two options for customers to file a warranty claim. They can either return the products directly to the location where the purchase was made originally.

  • Alternatively, those who are unable to visit the place of purchase or who have been referred back to Nike by the retailer can claim their warranty on the official website.

  • While returning the products, the label, hang tag, or warranty card that was sent with them must have details and return information.

  • For return and to monitor the status of your order, your order number and email address will be required.

Step 2:

  • Within 60 days of the time period from an online order delivery or a store purchase.

  • You can return the products, including custom Nike sneakers. Importantly, Nike members won't incur any charges for this return.

  • Although your products are returned in unworn and unwashed conditions for in-store credit at the current price of the items or for an exchange.

  • Products bought from Nike Clearance stores are non-returnable and non-exchangeable, except in the case of defects or flaws. 

  • The Nike clearance stores are not the right place to return the items received at other Nike stores or online.

  • If you have any confusion about making a return to Nike, kindly read this article: Nike Return Policy.

Step 3:

  • The experienced customer support at Nike serves as a resource for various categories, including shipping, delivery, returns, membership, and so on.

  • Feel free to reach out to them without any hesitation; they are ready and eager to provide assistance. 

  • If you’re returning shoes due to improper fit or a change of mind, please adhere to Nike's 60-day return policy. 

Nike Warranty Period:

  • Nike offers a 60-day return policy

  • Nike offers a 2-year warranty on material or workmanship flaws

Nike Contact Information:

Phone Number

USA:
+1-800-806-6453

Mon-Sun 7am - 4pm (PT)

Other Countries

UK:
+44-020354-31524

Mon-Fri 8am - 8pm, Sat 8am - 5pm

Canada:
+1-844-430-6453

Mon-Sun: 7am - 11pm (EDT)

Australia:
+61-1300-656-453

Mon-Sun 9am - 5pm

India:
+91-80091-90566

Mon-Sun 9am - 10pm

Ireland:
+353-1562-1318

Mon-Fri 8am - 8pm, Sat: 8am - 5pm

Germany:
+49-3034-649-110

Mon-Fri 9am - 9pm, Sat: 9am - 6pm

UAE:
+971-43-149055

Sat-Thu 9am - 6pm

Singapore:
+65-1800-811-6453

Mon-Sun 6am - 11:59pm

Malaysia:
+60-1-800-80-6453

Mon-Sun 6am - 11:59pm

Contact Address

USA:

One Bowerman Drive, Beaverton, OR - 97005

Other Countries

India:

49/1, Khadija Bhavan Race Course Road, Bangalore, Karnataka - 560093

Germany:

OTTO-FLECK SCHNEISE 7 Frankfurt - 60528

UAE:

P.O. Box 7011, Dubai

Chat or Submit a Claim

If you are having trouble contacting Nike, submit a claim here.

What is covered under the Nike Warranty?

The Nike Warranty applies to:

  • Sole damage, Outer sole damage
  • Issues with velcro length and stickiness, yellowing of white shoes
  • Gum pasting issues
  • Inner sole, and midsole damage under normal use
  • Original purchaser

What is NOT covered under the Nike Warranty?

The Nike Warranty will not be applicable to:

  • Normal wear and tear
  • Products purchased from Nike Clearance stores
  • Shoe lobe damage, Inner sole damage from water contact
  • Mesh damage, Bacterial infestation
  • Laces, Charms, Spikes

Products of Nike:

Our claim assistance covers all Nike products, including:

Product name
Gloves
Watches
Socks
Shoes
Pants
Leggings

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nike logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nike.