3 Simple Steps for Nike Warranty Claim:

Step 1:

  • Nike has two options for customers to file a warranty claim. They can either return the products directly to the location where the purchase was made originally.

  • Alternatively, those who are unable to visit the place of purchase or who have been referred back to Nike by the retailer can claim their warranty on the official website.

  • There are particular written guarantees and/or warranties for certain Nike products. While returning the products, the label, hang tag, or warranty card that was sent with them must have details and return information.

  • For return and to monitor the status of your order, your order number and email address will be required.

Step 2:

  • Within 60 days of the time period from an online order delivery or a store purchase, you can return the products, including custom Nike sneakers. Importantly, Nike members won't incur any charges for this return.

  • Although your products are returned in unworn and unwashed conditions for in-store credit at the current price of the items or for an exchange, even if you fail to provide the Nike membership information.

  • Products bought from Nike Clearance stores are non-returnable and non-exchangeable, except in the case of defects or flaws. The Nike clearance stores are not the right place to return the items received at other Nike stores or online.

Step 3:

  • The experienced customer support at Nike serves as a resource for various categories, including shipping, delivery, returns, membership, orders, information regarding the company, and offers provided by Nike for different people.

  • Feel free to reach out to them without any hesitation; they are ready and eager to provide assistance. They have gained a reputation for resolving numerous problems.

Phone Number


4 am - 11 pm(PT) 7 days a week

Contact Address

One Bowerman Drive,
Beaverton, OR-97005,

Chat or Submit a Claim

If you have trouble contacting Nike, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

Useful Links:

What is covered under the Nike Warranty?

Nike imposes stringent conditions for warranty claims. Only products exhibiting sole damage, outer sole damage, issues with velcro length and stickiness, yellowing of white shoes, gum pasting issues, or problems with inner sole and midsole damage are eligible for warranty claims. However, the original purchaser must furnish accurate details of the purchase and adhere to the specified warranty period.

  • 60-day return policy

  • 2-year warranty on material or workmanship flaws

What is NOT covered under the Nike Warranty?

The products bought from Nike clearance stores are not covered by any warranty and cannot be subject to claims. The shoe lobe, inner sole damage from water contact, mesh damage, and bacterial infestation render the product ineligible for a warranty claim. Additionally, any removable elements of the shoe, such as laces, charms, insoles, and spikes, are also excluded from the warranty policy.

About Nike

Headquartered in proximity to Beaverton, Oregon, United States, NIKE stands as a prominent American corporation specializing in athletic footwear and apparel. As the world's largest provider of athletic shoes and apparel, it also holds a significant role as a sports equipment manufacturer. Established on January 25, 1964, by University of Oregon track athlete Phil Knight and his coach, Bill Bowerman, under the original name Blue Ribbon Sports (BRS), the company initially focused on track running shoes. Over time, Nike has expanded its product range, introducing lines like Nike Air Max in 1987 and Air Huarache in 1992. The brand actively promotes its offerings through sponsorship agreements with celebrity athletes, professional teams, and college athletic teams.

Products of Nike

Gloves Watches Socks Shoes Pants Leggings

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nike logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nike.