3 Simple Steps to claim Nike Warranty

Step 1:

Nike has two options for customers to file a warranty claim. You can either return the products directly to the original place of purchase or claim your warranty on the official Nike website if you cannot visit the store or were referred to Nike by the retailer.
When returning the products, the label, hang tag, or warranty card sent with them must be included with the return details.
For return and to monitor the status of your order, your order number and email address will be required.

Step 2:

Returns must be initiated within 60 days of an online order delivery or a store purchase.
You can return the products, including custom Nike sneakers. Importantly, Nike members won't incur any charges for this return.
Products must be returned in unworn and unwashed condition to qualify for in-store credit at the current price or for an exchange.
Products bought from Nike clearance stores are non-returnable and non-exchangeable, except in the case of defects or flaws. The Nike clearance stores are not the right place to return the items received at other Nike stores or online.
If you have any confusion about making a return to Nike, kindly read this article: Nike Return Policy.

Step 3:

Nike’s customer support team provides assistance across categories such as shipping, delivery, returns, membership, and warranty. You can also ask them questions related to the Nike 2-year warranty.
Feel free to reach out to them without hesitation. They are ready and eager to assist with your Nike shoes claim.
If you’re returning shoes due to improper fit or a change of mind, please follow Nike's 60-day return policy.

Nike Warranty Period:

Nike offers a 2-year warranty

Real Experiences with Nike Warranty Claims:

Typical Processing Time: Based on real customer experiences, Nike warranty claim processing time is usually around two weeks from the date of initiation.

Reason for Common Delays: Nike warranty claims can sometimes be delayed due to extended inspection times, shipping delays, or errors in the way the claim was filed.

Helpful Tip to make the claim easier: To make your Nike warranty claim go more smoothly, start by checking the manufacturing date on your item’s tag and be sure to take clear photos of the defect.

Required Documents for Your Nike Warranty Claims:

Product Purchase Location/Website
Proof of purchase (invoice or receipt)
Product Style (this information can be on the label sewn onto the underside of the tongue)

Nike Contact Information:

Phone Number

USA:
+1-800-806-6453

Mon-Sun 7am - 4pm (PT)

Other Countries

UK:
+44-020354-31524

Mon-Fri 8am - 8pm, Sat 8am - 5pm

Canada:
+1-844-430-6453

Mon-Sun: 7am - 11pm (EDT)

Australia:
+61-1300-656-453

Mon-Sun 9am - 5pm

India:
+91-80091-90566

Mon-Sun 9am - 10pm

Ireland:
+353-1562-1318

Mon-Fri 8am - 8pm, Sat: 8am - 5pm

Germany:
+49-3034-649-110

Mon-Fri 9am - 9pm, Sat: 9am - 6pm

UAE:
+971-43-149055

Sat-Thu 9am - 6pm

Singapore:
1800-811-6453

Mon-Sun 6am - 11:59pm

Malaysia:
1-800-80-6453

Mon-Sun 6am - 11:59pm

Mexico:
800-062-3550

Italy:
0223312143

Belgium:
+32 026200166

Contact Address

USA:

One Bowerman Drive, Beaverton, OR 97005

Other Countries

India:

49/1, Khadija Bhavan Race Course Road, Bangalore, Karnataka 560093

Germany:

OTTO-FLECK SCHNEISE 7 Frankfurt 60528

UAE:

PO Box 7011, Dubai

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Nike warranty hassle-free.

Useful Links:

What is covered under the Nike Warranty?

The Nike warranty applies to:

Sole damage, Outer sole damage
Issues with velcro length and stickiness, yellowing of white shoes
Gum pasting issues
Inner sole and midsole damage under normal use
Original purchaser

What is NOT covered under the Nike Warranty?

The Nike warranty will not be applicable to:

Normal wear and tear
Products purchased from Nike Clearance stores
Shoe sole damage, Inner sole damage from water contact
Mesh damage, Bacterial infestation
Laces, Charms, Spikes

Nike Warranty FAQs

Does my Nike shoe warranty cover sole separation and air unit problems?

Nike shoes such as Nike Air Force 1, Nike Vapormax, Nike Air Max 95, Nike Pegasus 39, and Nike running shoes may qualify for warranty support if they develop manufacturing defects like sole separation, stitching failure, or defective Air units during normal use. Problems caused by heavy wear, accidental damage, or improper care are usually not covered. Our warranty assistance service helps customers understand eligibility requirements and prepare the correct claim documentation for faster support.

How can I file a warranty claim for Nike running shoes?

To file a warranty claim for Nike running shoes, Nike trail shoes, Nike walking shoes for men, or Nike womens running shoes, customers generally need proof of purchase, product photos, and details about the issue. Common claims include cushioning defects, damaged soles, or fabric separation. Whether you own Pegasus running shoes, Nike Free Run models, or black Nike running shoes, our company helps simplify the warranty support process and guides customers through the next steps.

Are Nike Air Force 1 shoes covered under warranty support?

Nike Air Force 1 shoes, including Air Force 1s, Air Force Ones, AF1 Shadow, Nike Air Force 1 white black, and custom Nike Air Force 1 models, may qualify for limited warranty support if the issue is related to manufacturing defects. Problems such as glue separation, cracked soles, or damaged eyelets may be reviewed under warranty depending on the condition and purchase date. Our warranty assistance team helps customers understand coverage options and claim requirements.

Does Nike warranty cover basketball shoes and soccer cleats?

Nike basketball shoes, Kevin Durant shoes, LeBron 19 Low, Nike Mercurial soccer cleats, Nike soccer cleats, and custom soccer cleats may qualify for warranty support if they develop manufacturing-related defects under normal athletic use. Coverage usually does not include damage caused by excessive wear, field abrasion, or improper use. Customers experiencing issues with colorful basketball shoes, Mercurial cleats, or Nike mens soccer cleats can use our assistance service for warranty guidance.

Can I get support for damaged Nike Vapormax shoes?

Nike Vapormax shoes, including women Vapormax, Vapor Max, Air Max Vapormax, and Nike VM models, may qualify for warranty inspection if the Air cushioning system fails or if the upper material separates during normal use. Since Vapormax shoes rely heavily on visible air units, customers often report concerns related to cushioning performance or sole durability. Our warranty support assistance service helps customers understand whether their product issue may qualify for repair, replacement, or further review.

What should I do if my Nike Pegasus running shoes wear out quickly?

Nike Pegasus shoes, including Nike Pegasus 39 and Pegasus running shoes, are designed for regular running and training use. If your shoes show unusual sole wear, stitching problems, or cushioning defects shortly after purchase, the issue may qualify for warranty review. However, normal wear from running mileage is generally not covered. Our company helps customers evaluate product issues and provides assistance with the warranty claim process when eligible.

Does Nike warranty cover hoodies, sports bras, and apparel?

Nike apparel products such as Nike sports bras, blue Nike hoodies, blue Nike sweatshirts, and Jordan USA apparel may qualify for support if they have manufacturing defects like broken zippers, faulty stitching, or material issues. Coverage depends on the product condition and how the item was used. Our warranty assistance service helps customers understand available options and gather the information needed for customer support requests.

Are Nike SB Janoski shoes eligible for warranty claims?

Nike SB Janoski shoes, including Nike Stefan Janoski, Nike SB Zoom Stefan Janoski, and Janoski shoes, may qualify for warranty support if they experience manufacturing defects affecting performance or durability. Skateboarding naturally causes heavy wear, so warranty coverage may not apply to damage caused by normal skate use. Customers experiencing unusual defects can use our assistance service to better understand warranty eligibility and available support options.

Can I replace defective Nike cleats or training shoes?

Nike trainer shoes, Nike cleats, Nike womens soccer cleats, Nike Mercurial cleats, and Free Metcon 5 training shoes may qualify for replacement consideration if the issue is related to manufacturing quality. Problems such as sole separation, defective studs, or damaged materials may be reviewed under warranty policies. Our support team helps customers organize purchase information and communicate with customer service more effectively.

Can your company help with Nike warranty support and claim assistance?

Yes, our company provides warranty assistance services for Nike shoes, apparel, cleats, and sportswear products. Whether you own Nike Air Force 1 shoes, Nike Vapormax, Nike basketball shoes, Nike running sneakers, Nike soccer shoes, or Nike custom Air Force 1 designs, we help customers understand warranty coverage, prepare claim documents, troubleshoot common issues, and navigate the support process more smoothly.

Products of Nike:

Our complete claim assistance covers all Nike products, including:

Product name
Running & Performance Shoes
Vomero 18 GC NIRT
Vomero Plus Anthracite Zebra
Vomero Plus “Rose Gold”
Lifestyle & Streetwear Shoes
Air Max 1
Air Max 1 Green Strike
Dunk Low Gore-Tex Wheat Ceramic
Basketball & Performance Shoes
Ja 3 “Coconut Milk”
KD 17 “Easy Money”
GT Cut 3 Turbo Bruce Lee

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nike logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nike.

3 Simple Steps for Nike Warranty Claim