Wayfair Return Policy: Easy Steps to Return a Faulty Product
Wayfair Return Policy:
Wayfair gladly accepts returns for most items within 30 days of delivery. For large appliances, you can return them within this 30-day window as long as they have not been installed and are still in their original packaging. Please ensure that the item meets these conditions to qualify for a return. If you have any questions or need assistance with the return process, feel free to reach out to Wayfair's customer service for support. The return process may vary slightly depending on how your item was delivered.
How to return an Wayfair product:
-
Go to the My Orders section in My Account.
-
Locate and select the item you wish to return.
-
Choose the return option for the selected item.
-
Fill out the online return form, specifying your preferred return and refund methods.
-
Submit the form to process your return request.
-
Check your email inbox for a confirmation message.
-
Download and print the shipping label included in the confirmation email.
Ways to Return Your Wayfair Products: A Quick Guide
Optimized Process for Smooth Product Returns: Discover the convenient options available for returning your Wayfair merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Wayfair Return Conditions:
In its original packaging: If the original packaging is too damaged to use, please replace it with a box that closely resembles the original or one that measures no more than 108 inches in length. Additionally, FedEx and UPS cannot handle shipments weighing over 150 pounds.
Wayfair Return Policy Exceptions:
Certain items are non-returnable: these include Open Box items, which cannot be returned or replaced, as well as Clearance Items and Gift Cards. Personalized items are also excluded from returns, along with bundled items sold at discounted rates, such as “5 for $25,” unless the entire bundle is returned. Additionally, items marked as “Non-Returnable” on the sale page, as well as live plants and swatches, cannot be returned.
Chat with Agent
Talk to our warranty experts
If you have trouble contacting Wayfair, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Wayfair Frequently Asked Questions:
1 What is Wayfair’s mattress return policy?
Each mattress includes a 100-night free trial. If you’re not completely satisfied with your new mattress within the first 100 nights, you can return it for store credit at no charge. Alternatively, if you prefer a refund to your original payment method, a fee of $49 to $99 will apply.
2 How do exchanges work?
Wayfair processes refunds after the item has been received and inspected at their warehouse. Store credit is issued within 24 hours of initiation, while refunds to the original payment method typically take 3-5 business days to complete.
3 What is Wayfair’s extended return policy for holiday purchases?
For items purchased between November 1 and December 31 (excluding Appliances as noted), the return period is extended until January 31.
4 Will I have to pay the return shipping fees?
Yes, any applicable return shipping fees will be subtracted from your refund. These costs can vary based on factors such as the return location, the size and weight of the item, and the chosen return method.