Mattress Firm Return Policy: Easy Steps to Return a Faulty Product
Mattress Firm Return Policy:
Mattress Firm is dedicated to ensuring you find the ideal mattress for your needs, which is why they provide a 120-night sleep trial. During this period, you have the opportunity to test the mattress in your home and see if it suits your comfort preferences. If you determine that the mattress is not the right fit after this trial, Mattress Firm will be happy to arrange a pickup of the current mattress and assist you in selecting a new one that better meets your needs. This commitment to customer satisfaction ensures a hassle-free experience as you find your perfect sleep solution.
How to return an Mattress Firm product:
-
Schedule your mattress return by paying a $99.99 return delivery fee.
-
Prepare to pay an additional $99.99 restocking fee.
-
Begin the return process promptly.
-
Arrange for the pickup of your mattress.
-
Ensure the mattress is packed and ready for return.
-
Confirm that the return delivery and restocking fees have been processed.
-
Follow up to verify the return is complete and any refunds are issued.
Ways to Return Your Mattress Firm Products: A Quick Guide
Efficient Steps for Seamless Product Returns: Discover the convenient options available for returning your Mattress Firm merchandise:
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ✅ Yes | Currently, phone returns are supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ❌ No | In-person returns are not supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Mattress Firm Return Conditions:
Mattress Firm cannot exchange or refund mattresses that are stained, unsanitary, or damaged under the 120-night Sleep Trial. To help keep your new mattress in good condition, they strongly advise using a waterproof mattress protector. Additionally, retaining all original tags on your mattress is important; removing the original white law tag from the mattress or foundation will void the 120-night Sleep Trial.
Mattress Firm Return Policy Exceptions:
Please be aware that the 120-Night Sleep Trial does not apply to clearance or pre-owned merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture, or other accessories. Additionally, all special order sizes (such as California King, Split Cal King, three-quarter, crib, futon, etc.) for mattresses and foundations are final and cannot be exchanged or returned.
Chat with Agent
Talk to our warranty experts
If you have trouble contacting Mattress Firm, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Mattress Firm Frequently Asked Questions:
1 Can I return items that I have purchased online to a store?
Stores cannot process returns or exchanges for online orders. For assistance with online purchases, please visit this link to connect with a Customer Care representative.
2 How can I cancel my order?
To cancel your order before delivery, contact your salesperson using the phone number provided on your invoice. If you made the purchase online, please use the chat feature for assistance.
3 I recently canceled/returned my order. When will I get my refund?
If you paid with a debit or credit card, please allow 7-10 business days for your refund to be processed. Kindly wait until the provided time period