Step 1:

  • In order to register an Adidas product for warranty claims, it is necessary to locate the original purchase receipt

  • To do this, one must visit the Adidas official website or navigate to the warranty registration page.

  • Alternatively, an existing Adidas account can be used to create an account and register for a warranty.

  • Once logged in, the warranty registration page will prompt the user to select the product category of the product they wish to register for.

Step 2:

  • Input the necessary information regarding the product, including the product name and model number, as well as the purchase date.

  • Provide your personal information, such as name, contact details, and address, and upload a clear copy of the initial purchase receipt.

  • Make sure that the receipt includes all the necessary information, including the date of the purchase, the store's name, and the product description.

  • If you have any confusion about making a return to Adidas, kindly read this article: Adidas Return Policy.

  • The time period for the Adidas return policy is 30 days from the date of purchase.

Step 3:

  • Upon completion of the registration process, Adidas will send you a confirmation email confirming the warranty registration.

  • This email should be kept as evidence of the registration process and for any subsequent Adidas warranty claim. 

  • It is recommended to contact Adidas customer support if any further requirements or steps are required that are specific to your area or product category.

  • If the soles of your shoes are damaged due to high heat, coming apart, peeling off, blowing out, or detaching, Adidas will repair them, advise you on how to return them, or provide a refund according to the return or warranty policy. 

Adidas Warranty Period:

  • Adidas provides a lifetime warranty for backpacks and duffel bags

  • Adidas products manufactured or purchased within the last six months are eligible for returns

Adidas Contact Information:

Email Support

USA:
[email protected]

Other Countries

Phone Number

USA:
+1-800-982-9337

Mon-Sun 5am - 8pm (PT)

Other Countries

UK:
+44-20-7365-7315

Mon-Fri 8am - 10pm, Sat & Sun: 9am - 9pm

Canada:
+1-855-823-4327

Mon-Fri 8am - 7pm (ET)

Australia:
+61-2-7256-9046

Mon-Fri 8am - 6pm, Sat 8am - 5pm

India:
1-800-120-3300

Mon-Sun 8am - 8pm

Ireland:
+353-818-294-003

Mon-Fri 8am - 9pm, Sat & Sun: 9am - 5pm

Germany:
+49-09132-6464101

8am - 8pm, Sat & Sun 9am - 7pm

UAE:
+971-600-575-226

Mon-Fri: 10am - 6pm

Singapore:
+65-6407-5478

Mon-Sat 9am - 9pm

Malaysia:
+60-3-4065-6996

Mon-Sat 9am - 9pm

Contact Address

USA:

5055 N Greeley Avenue, Portland, Oregon 97217

Other Countries

UK:

Pepper Road, Hazel Grove Stockport, Cheshire SK7 5SA

Canada:

8100, Highway #27, Woodbridge, Ontario LN4 3N2

Australia:

Level 6, 65 Dover Street, Cremorne, VIC 3121

India:

Plot No. 53, Sector-32, Institutional Area, Gurugram, Haryana 122001

Ireland:

Unit C1, Nangor Road Business Park, Nangor Road, Clondalkin, Dublin 12, 662860

Germany:

Adi-Dassler-Str.1, 91074, Herzogenaurach

UAE:

Dubai Design District, Building No. 2, Level 4, P.O BOX 32512, Dubai

Singapore:

109 North Bridge Road, #09-21, Singapore 179097

Malaysia:

19-1, The Bousteador, No.10, Jalan PJU 7/6, Mutiara Damansara, 47800 Petaling Jaya, Selangor

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Adidas warranty hassle-free.

What is covered under the Adidas Warranty?

Adidas warranty covers:

  • Material and workmanship defects
  • Waterbottles

What is NOT covered under the Adidas Warranty?

The Adidas warranty does not cover:

  • Damage from abuse, negligence, or accidents
  • Ordinary wear and tear
  • Third-party vendors
  • Counterfeit source
  • Any customer-made alterations

Products of Adidas:

Our claim assistance covers all Adidas products, including:

Product name
Shoes
Sneakers
Slides
Sandals
Soccer Boots
Hiking Shoes
Basketball Shoes
Running Shoes
Clothes
Hoodies
Pants
Jackets
Jerseys
Fleece
Tracksuits
Sweatshirts
Shorts
T-Shirts
Skirts
Bags
Backpacks
Hats
Socks
Water Bottles

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Adidas logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Adidas.