PlayStore & App Store
3 Simple Steps for Adidas Warranty Claim
Step 1:
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Locate your original purchase receipt or order confirmation, as proof of purchase is required for any claim.
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Ensure the product issue is due to a manufacturing defect (not normal wear and tear or misuse).
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Identify whether the product was purchased online or from an authorized retailer, as this determines the claim route.
Step 2:
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Provide key details such as product name, order number/model, purchase date, and issue description.
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Upload clear images of the defect along with the purchase receipt for verification.
Step 3:
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Adidas will review the submitted details and may request the product to be returned for inspection.
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If approved, they will offer a repair, replacement, or refund based on the issue and policy terms.
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Keep all confirmation emails and follow instructions provided by support for a smooth resolution.
Adidas Warranty Period:
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Adidas provides a lifetime warranty for backpacks and duffel bags
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Adidas products manufactured or purchased within the last six months are eligible for returns
Real Experiences with Adidas Warranty Claims:
Typical Processing Time: Most Adidas warranty claims are resolved within 7–14 days, depending on inspection and response time.
Reason for Common Delays: Delays usually happen due to missing proof of purchase, unclear defect details, or additional verification of product authenticity.
Helpful Tip to make the claim easier: Keep your receipt, product details, and clear photos of the defect ready before contacting support.
Required Documents for Your Adidas Warranty Claims:
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Proof of purchase
Adidas Contact Information:
Phone Number
USA:+1-800-982-9337
Mon-Sun 5am - 8pm (PT)
Other Countries
UK:
+44-20-7365-7315
+1-855-823-4327
+61-2-7256-9046
1-800-120-3300
+353-818-294-003
+49-09132-6464101
+971-600-575-226
+65-6407-5478
+60-3-4065-6996
+44-20-7365-7315
Mon-Fri 8am - 10pm, Sat & Sun: 9am - 9pm
Canada:+1-855-823-4327
Mon-Fri 8am - 7pm (ET)
Australia:+61-2-7256-9046
Mon-Fri 8am - 6pm, Sat 8am - 5pm
India:1-800-120-3300
Mon-Sun 8am - 8pm
Ireland:+353-818-294-003
Mon-Fri 8am - 9pm, Sat & Sun: 9am - 5pm
Germany:+49-09132-6464101
8am - 8pm, Sat & Sun 9am - 7pm
UAE:+971-600-575-226
Mon-Fri: 10am - 6pm
Singapore:+65-6407-5478
Mon-Sat 9am - 9pm
Malaysia:+60-3-4065-6996
Mon-Sat 9am - 9pm
Contact Address
USA:5055 N Greeley Avenue, Portland, Oregon 97217
Other Countries
UK:
Pepper Road, Hazel Grove Stockport, Cheshire SK7 5SA
Canada:8100, Highway #27, Woodbridge, Ontario LN4 3N2
Australia:Level 6, 65 Dover Street, Cremorne, VIC 3121
India:Plot No. 53, Sector-32, Institutional Area, Gurugram, Haryana 122001
Ireland:Unit C1, Nangor Road Business Park, Nangor Road, Clondalkin, Dublin 12, 662860
Germany:Adi-Dassler-Str.1, 91074, Herzogenaurach
UAE:Dubai Design District, Building No. 2, Level 4, P.O BOX 32512, Dubai
Singapore:109 North Bridge Road, #09-21, Singapore 179097
Malaysia:19-1, The Bousteador, No.10, Jalan PJU 7/6, Mutiara Damansara, 47800 Petaling Jaya, Selangor
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Adidas warranty hassle-free.
Useful Links:
What is covered under the Adidas Warranty?
Adidas warranty covers:
- Material and workmanship defects
- Waterbottles
What is NOT covered under the Adidas Warranty?
The Adidas warranty does not cover:
- Damage from abuse, negligence, or accidents
- Ordinary wear and tear
- Third-party vendors
- Counterfeit source
- Any customer-made alterations
Adidas Warranty FAQs
How do I file a warranty claim for Adidas shoes like Stan Smith, Ultraboost, or NMD?
To claim warranty for Adidas Stan Smith, Adidas Ultraboost women, or Adidas NMD, you’ll need proof of purchase and must contact support or the retailer. Claims are reviewed for manufacturing defects.
What issues are covered under Adidas running shoes and basketball shoes warranty?
Warranty typically covers defects in materials or workmanship in Adidas running shoes, Adidas basketball shoes, and models like Harden Vol 7, but excludes wear and tear or misuse.
What should I do if my Adidas slides or slippers break or crack?
If Adidas slides, Adidas slippers, or Adilette Comfort products crack or break under normal use, they may qualify for a warranty claim if the issue is a manufacturing defect.
Can I claim warranty for sole separation in Adidas Superstar or Gazelle shoes?
Yes, sole separation in Superstar Adidas, Gazelle Adidas, or shell toe Adidas may be covered if it occurs due to a production defect, not heavy usage.
Are Adidas soccer cleats and indoor soccer shoes covered under warranty?
Adidas soccer cleats, Adidas indoor soccer shoes, and models like Copa Mundial are covered for manufacturing defects, but damage from gameplay conditions is usually excluded.
How long does Adidas warranty claim processing take?
Claims for Adidas mens shoes, Adidas shoes women, or Adidas sneakers typically take a few days to a couple of weeks depending on verification and resolution.
Can I claim warranty for defects in Adidas apparel like hoodies, joggers, or jackets?
Yes, Adidas hoodie, Adidas joggers, and Adidas jacket men items may be covered if there are stitching or fabric defects, not damage from washing or regular wear.
What should I do if my Adidas golf shoes or Terrex shoes have performance issues?
If Adidas golf shoes or Terrex AX4 footwear shows defects in build quality, you can request support or file a warranty claim for inspection.
Are limited edition Adidas shoes like Yeezy or Pharrell Williams covered under warranty?
“adidas garantie” refers to the brand’s warranty coverage, which protects against manufacturing defects within the specified warranty period.
Do I need to return my Adidas shoes for warranty inspection or replacement?
In most cases, yes. For items like white Adidas shoes, black Adidas sneakers, or Adidas women's Ultraboost, you may need to return the product or submit images for assessment.
Products of Adidas:
Our complete claim assistance covers all Adidas products, including:
| Product name |
|---|
| Shoes |
| Sneakers |
| Slides |
| Sandals |
| Soccer Boots |
| Hiking Shoes |
| Basketball Shoes |
| Running Shoes |
| Clothes |
| Hoodies |
| Pants |
| Jackets |
| Jerseys |
| Fleece |
| Tracksuits |
| Sweatshirts |
| Shorts |
| T-Shirts |
| Skirts |
| Bags |
| Backpacks |
| Hats |
| Socks |
| Water Bottles |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Adidas logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Adidas.