Skechers Return Policy: Easy Steps to Return a Faulty Product
Skechers Return Policy:
You can return unworn or defective items within 45 days of shipment for a refund if you checked out as a guest. However, Skechers Plus members are granted a more generous return period of ninety days. To take advantage of this extended return window, ensure that your purchase is associated with your Skechers Plus account. This extended timeframe provides members with greater flexibility to manage returns and ample time to thoroughly evaluate their purchases. Be sure all returned items meet the condition requirements to qualify for a refund.
How to return an Skechers product:
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Go to Orders and Returns
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Enter your order number and the email address used to place the order
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Choose “Check Status”
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Click on the "Start a Return" link beneath the item(s) you ordered
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Click on the item(s) you would like to return, then click "Return Selected Item"
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Now select your reason for the return and click "Choose Return Method"
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Select the first option "Return By Mail"
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Select "Print Return Label" or "Download Return Label" (Label not available for APO/FPO locations or US Territories.)
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Drop off your return at any UPS-authorized shipping center.
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Find the UPS service center nearest to you.
Ways to Return Your Skechers Products: A Quick Guide
Convenient ways for Returning a Defective Product: Discover the convenient options available for returning your Skechers merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Skechers Return Conditions:
You can return unworn or defective item(s) within 45 days of shipment for a refund if you checked out as a guest. Skechers Plus members have 90 days to make a return. Please note that purchases must be made under your Skechers Plus account to benefit from the extended return period. If you have any confusion regarding the warranty claim with Skechers, kindly read: Skechers Warranty Claim Article.
Skechers Return Policy Exceptions:
If the product is returned beyond the specified return period, or if it is worn, damaged, or not in its original packaging, Skechers will not issue a refund for the merchandise. Additionally, initial shipping costs are non-refundable.
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Talk to our warranty experts
If you have trouble contacting Skechers, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
Skechers Frequently Asked Questions:
1 Can I return my online order at a Skechers store?
Yes, if you made your purchase at Skechers.com, you can return your order to any Skechers company-owned retail store in the U.S.
2 How do I print my Free Return shipping label?
To start a return and print your free return shipping label, visit the "Orders and Returns" section located at the top right corner of Skechers.com.
3 When will I get my refund?
Skechers.com typically processes returns within 5-10 business days after the returned merchandise arrives at their warehouse.
4 How do I update my account information or change my password?
To update your account details, log in to your Skechers Plus account. Click "Edit" next to Profile on the Loyalty Dashboard. You can then modify your first and last name, as well as your phone number. Be sure to click "SAVE" to apply your changes.
5 Can I change my store pickup order to ship-to-home instead?
Currently, they do not offer the option to change the shipping method from store pickup to home delivery once your order has been placed.