Dell Return Policy: Easy Steps to Return a Faulty Product
Dell Return Policy:
For all eligible purchases, the return policy allows for returns within 30 days from the date of your invoice, unless a different agreement has been made with Dell. You need to start the return process within this 30-day period. Once the return is approved, Dell will provide you with a Credit Return Authorization (CRA) number. This number is necessary for processing your return and ensuring that it is handled according to the return policy. Your refund or credit may be adjusted to account for shipping and handling costs.
How to return an Dell product:
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Visit Dell.com/orders
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Type your order number
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Select “Return/Replace Items”
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Confirm your identity and follow the provided instructions to submit your return
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Print the return label, package your device in its original packaging, and schedule a pickup
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Or take it to a local drop-off location
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Track your return online
Ways to Return Your Dell Products: A Quick Guide
Hassle-Free Methods for Returning a Faulty Product: Discover the convenient options available for returning your Dell merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ✅ Yes | Currently, phone returns are supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ❌ No | In-person returns are not supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
Dell Return Conditions:
Return the products in their original packaging, in like-new condition, including any media, documentation, and other items from the original shipment. All returns must be made in the country where the purchase was made. If you have any confusion regarding the warranty claim with Dell, kindly read: Dell Warranty Claim Article.
Dell Return Policy Exceptions:
This policy does not allow returns from commercial customers who made their purchase by issuing a Purchase Order to Dell, including online purchase orders, or on payment terms. Any product returned to Dell without a CRA number will be considered an unauthorized return, and you will not receive a refund or credit, nor will Dell ship the product back to you. Products that are not eligible for return at any time include APEX, Dell, and non-Dell branded enterprise products such as servers, data storage, data protection, converged infrastructure, hyper-converged infrastructure, and networking products, Dell Wyse™ and Wyse-branded products, non-Dell branded software products, gift cards (except where required by law), and customized products
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Dell Frequently Asked Questions:
1 How do I track my return?
Track your return online by visiting Dell.com/orders, entering your order number, and selecting "View Details" for more information. Your credit or refund will be issued once they receive and validate your authorized return.
2 When will I receive my refund?
Please be aware that it may take up to 10-15 business days from the date Dell receives your returned order for the credit to be applied to your original method of payment. After returning your product, you can track the status of your return by using the Return Status option in the Action Menu.
3 Are there any fees?
For returns that are approved and initiated within the designated time frame outlined in this policy, Dell will provide free return shipping labels and will not impose any restocking fees.