Step 1:

  • Any defective product can be claimed within the defined warranty period. There are two methods in practice for this purpose.

  • You can take the product to the original place of purchase. The retailer will examine the product and send it to the Quality Assurance Department of Skechers.

  • Please mail the product with your contact information, the reason for the claim, a receipt with the date of purchase, and the case number (if you have one).

  • During the warranty process, Skechers may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.

Step 2:

  • Another method is contacting their support through the directions on the “Order & Returns” page.

  • They will provide you with a FREE printable UPS return label through which you will have to ship the product with the above-mentioned details.

  • If you have any confusion about making a return to Skechers, kindly read this article: Skechers Return Policy.

Step 3:

  • You can always reach out to their customer support for your queries and concerns. They will put their best efforts into getting it resolved as soon as possible.

  • They have a contact form for your convenience, so you can contact them and get prompt responses.

  • Your personal details along with the subject and description of your contact have to be provided in the contact form.

  • Skechers provides you with account creation options. This will make you a member of their website, which provides you access to exclusive offers and benefits.

  • This can be done by providing your name, current email address, and password along with a strong password.

Skechers Warranty Period:

  • 45-Day Return Policy

  • Extended 90-Day Return Policy For Plus Members

  • 6 Month to 1-Year Manufacturer Warranty

  • 2-Year Skechers Warranty Period For Specific Products

Skechers Contact Information:

Email Support

For further info, Kindly Get in touch with Skechers via this email.

USA:
[email protected]

Other Countries

Phone Number

USA:
+1-800-746-3411

Mon-Fri 6am - 7pm (PT), Sat: 7am - 4pm (PT)

Other Countries

UK:
+44-01707-655955

Canada:
+1-833-846-5891

Mon-Fri 9am - 5pm (EST)

India:
1800-200-8555

Mon-Sat 10am - 7pm (IST)

Singapore:
+65-3129-3009

Mon-Fri 9am - 6pm

9am - 6pm

Contact Address

USA:

29800 Eucalyptus Ave, Rancho Belago, CA - 92555

Other Countries

UK:

CT3 Centrium, Griffiths Way, St Albans, Hertfordshire - AL1 2RD

Australia:

2/64 Balmain Street, Cremorne VIC - 3121

India:

Unit No. G1, Ground Floor, Fulcrum A wing, CTS No. 48 Sahar Road, next to Hyatt Regency, Andheri East, Mumbai, Maharashtra - 400099

Germany:

Waldstr. 66, 63128 Dietzenbach

Singapore:

45 UBI ROAD 1 #03-01, Singapore- 408696

Malaysia:

Suite 18.02-08, Level 18, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 - Kuala Lumpur

  • Chat or Submit a Claim

    If you are having trouble contacting Skechers, submit a claim here.

What is covered under the Skechers Warranty?

Skechers Warranty is valid for:

  • Material and workmanship defects
  • The original purchaser
  • Normal use conditions for a specified period determined by Skechers
  • Stitching or glue coming undone
  • Problems with the sole or upper of the shoe
  • Sole detaching from shoes or sneakers
  • Tearing of the shoe material

What is NOT covered under the Skechers Warranty?

Skechers Warranty policy will void:

  • Any exchange request for items that have been previously replaced
  • Warranty claims submitted with incomplete information or proof
  • Lack of care and maintenance
  • Normal wear and tear
  • Improper use
  • Damage caused by chemicals, water, or extreme temperatures

Products of Skechers:

Our claim assistance covers all Skechers products, including:

Product name
Men’s Shoes
Elite 5 Arch Fit Waterproof Golf Shoe
Go Golf Max 3 Golf Shoes
Energy Afterburn Lace-Up Sneaker
Women’s Shoes
Bobs Squad Chaos Sneaker
Canvas Shoes
Kid’s Shoes
Athletic Shoes & Sneakers
Hands Free Slip-ins
Canvas Shoes

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Skechers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Skechers.