3 Simple Steps for Skechers Warranty Claim

Step 1:

  • Any defective product can be claimed within the defined warranty period. There are two methods in practice for this purpose.

  • You can take the product to the original place of purchase. The retailer will examine the product and send it to the Quality Assurance Department of Skechers.

  • Please mail the product with your contact information, the reason for the claim, a receipt with the date of purchase, and the case number (if you have one).

  • Skechers may provide one of the following solutions within the 1-year warranty period: a replacement or warranty service.

Step 2:

  • Another method is contacting their support through the directions on the “Order & Returns” page.

  • They will provide you with a FREE printable UPS return label through which you will have to ship the product with the above-mentioned details.

  • If you have any confusion about making a return to Skechers, kindly read this article: Skechers Return Policy.

Step 3:

  • You can always reach out to their customer support for your queries and concerns. They will put their best efforts into getting it resolved as soon as possible.

  • They have a contact form for your convenience,  so you can reach out to them and get prompt responses.

  • Your personal details, along with the subject and description of your request, must be provided in the contact form.

Skechers Warranty Period:

  • Skechers offers a 45-day return policy and an extended 90-day return period for Plus Members

  • Skechers provides warranty periods of 6 months, 1 year, and 2 years for specific products

Real Experiences with Skechers Warranty Claims:

Typical Processing Time: Based on real customer experience, when all required details are submitted, warranty claims are generally processed within 7–12 days.

Reason for Common Delays: Missing purchase receipts, incomplete product information, delayed responses to follow-up emails, or delayed return shipping can extend the processing time.

Helpful Tip to make the claim easier: Retain your purchase receipt and product information, and provide an image of the issue when submitting a claim to ensure faster validation and resolution.

Required Documents for Your Skechers Warranty Claims:

  • Email address

  • Style number

  • Product issue image and description

  • Proof of purchase

  • Place of purchase

How to claim Skechers Warranty

Other Articles

Skechers Contact Information:

Email Support

USA:
[email protected]

Other Countries

UK:
[email protected]
Australia:
[email protected]
India:
[email protected]
Singapore:
[email protected]
Malaysia:
[email protected]
Mexico:
[email protected]

Phone Number

USA:
+1-800-746-3411

Mon-Fri 6am - 7pm (PT), Sat: 7am - 4pm (PT)

Other Countries

Canada:
+1-833-846-5891

Mon-Fri 9am - 5pm (EST)

India:
1800-200-8555

Mon-Sat 10am - 7pm (IST)

Singapore:
+65-3129-3009

Mon-Fri 9am - 6pm

Malaysia:
+60 3-2779-1333

Mon-Fri 9am - 6pm

Mexico:
+52 800-925-0029

Contact Address

USA:

29800 Eucalyptus Ave, Rancho Belago, CA 92555

Other Countries

UK:

CT3 Centrium, Griffiths Way, St Albans, Hertfordshire AL1 2RD

Australia:

2/64 Balmain Street, Cremorne VIC 3121

India:

Unit No. G1, Ground Floor, Fulcrum A wing, CTS No. 48 Sahar Road, next to Hyatt Regency, Andheri East, Mumbai, Maharashtra 400099

Germany:

Waldstr. 66, 63128 Dietzenbach

Singapore:

45 UBI ROAD 1 #03-01, Singapore 408696

Malaysia:

Suite 18.02-08, Level 18, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

  • Chat or Submit a Claim

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Useful Links:

What is covered under the Skechers Warranty?

Skechers warranty is valid for:

  • Material and workmanship defects
  • The original purchaser
  • Normal use conditions for a specified period determined by Skechers
  • Problems with the sole or upper of the shoe
  • Sole detaching from shoes or sneakers

What is NOT covered under the Skechers Warranty?

Skechers warranty policy will void:

  • Any exchange request for items that have been previously replaced
  • Warranty claims submitted with incomplete information or proof
  • Lack of care and maintenance
  • Improper use
  • Damage caused by chemicals, water, or extreme temperatures

Skechers Warranty FAQs:

Can I return the shoes to the place of purchase?

Yes, Skechers always prioritizes returns at the original place of purchase. If the store cannot assist, you can return shoes purchased from Skechers retail stores or authorized retailers by following their return policies

Will Skechers provide a prepaid shipping label for a warranty inspection?

Not always. Skechers generally requires customers to cover the cost of sending shoes in for warranty inspection. However, if your claim is approved, Skechers will cover the shipping charges for sending a replacement back to you.

The sole is detaching from the shoe – will this be covered?

Yes. A sole detaching issue is mostly due to a quality or manufacturing defect, and Skechers can assist with this under the warranty.

Products of Skechers:

Our complete claim assistance covers all Skechers products, including:

Product name
Performance Running Shoes
AERO Burst
AERO Spark
AERO Tempo
Basketball Shoes
SKX REIGN
SKX NEXUS
SKX Full-Court Press
Walking Shoes
GO WALK 6
GO WALK 7
Arch Fit 2.0 Vallo
Lifestyle & Casual
Hands Free Slip-ins
Arch Fit Casuals
Skechers Street UNO
Men’s Shoes
Elite 5 Arch Fit Waterproof Golf Shoe
Go Golf Max 3 Golf Shoes.
Women’s Shoes
Bobs Squad Chaos Sneaker
Canvas Shoes
Kid’s Shoes
Athletic Shoes & Sneakers
Hands Free Slip-ins
Canvas Shoes

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Skechers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Skechers.