3 Simple Steps for Skechers Warranty Claim:

Step 1:

  • Skechers provides you with account creation options. This will make you a member on their website that provides you various benefits like faster checkouts, extended return period, points for rewards and access to exclusive offers and benefits.

  • This can be done by providing your name, current email address and password along with a strong password.

  • Since they don’t follow product registration, there are chances for you to lose warranty details. This is where the role of Warranty Valet comes into play. We can provide a secured space to store it and also have trained experts to make the claim on behalf of you.

Step 2:

  • Any defective product can be claimed within the defined warranty period. There are two methods in practice for this purpose.

  • You can take the product to the original place of purchase of the product, The retailer will examine the product and send it to the Quality Assurance Department of Skechers. Please mail the product with your contact information, reason for the claim, a receipt with the date of purchase and case number(if you have one).

  • Another method is contacting their support through the directions on the “Order & Returns” page. They will provide you with a FREE printable UPS return label through which you will have to ship the product with the above-mentioned details to get the preferred remedy for the defect in your product.

Step 3:

  • You can always reach out to their customer support for your queries and concerns irrespective of their degree. They will put their best efforts to have it resolved as early as possible.

  • They have a contact form for your convenience to contact them and get prompt responses. Your personal details along with the subject and description of your contact have to be provided.

  • Their Help Centre also has FAQs on various topics for you to learn more about their product and services.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 6 AM - 7 PM (PT) & Sat: 7 AM - 4 PM(PT)

Contact Address

Skechers Consumer Returns
29800 Eucalyptus Ave
Rancho Belago, CA 92555

What is covered under the Skechers Warranty?

All products of Skechers come with a warranty that covers any kind of material and workmanship defects as long as it is used in the normal preferred conditions only to the original purchaser for the specific period of time subjected by Skechers. If you believe your product is defective, you are free to claim. Skechers at their sole discretion will repair or replace the product free of cost or provide a preferred refund if the product is eligible for the claim. Stitching or glue that may come undone; problems with the sole or upper of the shoe; general wear and tear including scuffing, fading, and discoloration and issues with laces or hardware are some of the common defects covered in the claim. Skechers also offers extended warranty for selected products.

  • 45-Day Return Policy.

  • Extended 90-Day Return Policy For Plus Members.

  • 6 Month to 1-Year Manufacturer Warranty.

  • 2-Year Skechers Warranty Period For Specific Products.

What is NOT covered under the Skechers Warranty?

Skechers follow serious limitations on their warranty plan. Hence, for items that are previously replaced, any exchange request after the initial replacement will not be approved. The warranty claims automatically goes void if it is done for an exchange of color or size of the product and claims with incomplete information and proof. They are also not liable for any product that is damaged or lost in the transit & return shipping fees as they are non-refundable. Please do return both shoes even if only one shoe shows the issue to make the claim eligible. The manufacturer’s warranty will obviously not cover any damages caused by no care and maintenance to the product; normal wear and tear that includes discoloration, fading, or any other damage that occurs over time or improper use. Additionally, any damages caused by chemicals, water, or extreme temperatures are also not covered.

About Skechers

Skechers was established in 1992 with the ultimate aim of becoming a one-stop solution for purchasing the best shoes for all people and age ranges. Today, Skechers is the third-largest footwear brand in the United States by revenue. Their sophisticated, integrated global infrastructure is designed to expand their brand worldwide. When it comes to durability and comfort, Skechers footwear, and Skechers shoes are always on the top of the list. This is only possible because of their seriously designed quality products. If you are a sneakerhead, Skechers is definitely the brand for you!

Products of Skechers

Men’s Shoes Women’s Shoes Kid’s Shoes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Skechers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Skechers.