New Balance Return Policy: Easy Steps to Return a Faulty Product
New Balance Return Policy:
If you are not completely satisfied with your purchase, you can return items in their original, unused condition within 45 days from the date of purchase. The items must be returned in the same state as when they were received, with all original packaging and accessories. Please ensure the merchandise is in new condition, as returns of worn, damaged, or altered items will not be accepted. They cannot process returns for non-returnable items. Members can enjoy free returns for online purchases. Non-members may incur a $5 restocking fee for returns.
How to return an New Balance product:
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Locate and enter your order number on the returns portal or website.
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Follow the on-screen instructions to initiate the return process.
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Confirm the details of your return.
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Obtain the shipping label provided by the system.
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Securely package the item for return.
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Ship your return promptly using the provided shipping label.
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Allow up to 14 days for the processing and receipt of your refund
Ways to Return Your New Balance Products: A Quick Guide
Easy Instructions for Returning a Faulty Product: Discover the convenient options available for returning your New Balance merchandise
| Method | Can You Use This Method? | Additional Notes |
|---|---|---|
| Phone | ❌ No | Currently, phone returns are not supported |
| ❌ No | Email returns are not available at this time | |
| In-Person | ✅ Yes | In-person returns are supported |
| Warranty Valet® | ✅ Yes | Recommended for hassle-free returns |
New Balance Return Conditions:
Returns must be in the same condition as when you received them. New Balance reserves the right to reject returns of worn or damaged items. Please note that non-returnable items cannot be accepted for return. If you have any confusion regarding the warranty claim with New Balance, kindly read: New Balance Warranty Claim Article
New Balance Return Policy Exceptions:
New Balance retains the right to reject returns of worn, defective or damaged merchandise. They are unable to process returns for items that are non-returnable.
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If you have trouble contacting New Balance, chat with our agent or submit a claim with Warranty Valet® by clicking the button below for hassle-free claim assistance!
New Balance Frequently Asked Questions:
1 When will I receive my refund?
Most shipped returns can be refunded instantly once UPS scans them. If you choose this option and your return is scanned by UPS, you’ll get your money back right away. However, if they don’t receive the item within 30 days of the scan, you’ll be charged the original price again.
2 Can I exchange an item instead of returning?
New Balance does not facilitate direct exchanges for online orders. Instead, initiate your return process here and place a new order for the replacement item.
3 Can I return my online order to a New Balance store?
Yes, you can return online orders to New Balance and New Balance Factory Stores within 45 days of purchase for an immediate refund.
4 What happens if I accidentally return the wrong items to New Balance?
New Balance is not liable for this error and cannot arrange to return the item to you. Please be careful while making the returns.