3 Simple Steps for New Balance Warranty Claim

Step 1:

• You can go directly to the return page with your order number and shipping zip code if you have an account; otherwise, create an account.

• If your purchase doesn't meet your complete satisfaction, you have the option to return it within 45 days of the purchase date at no additional cost.

• To be eligible for a return, the items must remain in new condition and in the same state as they were when initially received. 
  

• To obtain your refund promptly, please bring your items along with the packing slip or order confirmation email to any New Balance store or New Balance Factory Store.

Step 2:

• They provide various shipping choices during checkout to ensure you receive your order when it's most convenient for you.

• You can refer to the provided chart to determine the most suitable option for your order.

• All in-stock items are shipped within 2 business days from the receipt of the order.

• If needed, orders can be canceled or modified within one hour of placement by reaching out to customer care through live chat or phone.

• If you have any confusion about making a return to New Balance, kindly read this article: New Balance Return Policy.
  

Step 3:

• Whether you want to know more details, jump to the contact page, where FAQs include sale exclusions, product, size, and fit guides, as well as changing or cancelling orders.

• Please anticipate a processing timeframe of up to 14 days from the day they receive your package for your refund to undergo processing and be credited to your account.

• To obtain an electronic gift card equivalent to the value of your return, please reach out to the customer care team.

• If you prefer a refund to your original payment method, initiate a return. Additionally, gifts can be returned in-store for a gift card.

New Balance Warranty Period:

• New Balance offers a 6-month outsole durability limited warranty