3 Simple Steps for New Balance Warranty Claim:

Step 1:

  • New Balance doesn't require product registration procedures, so you can go directly to their Return page with your order number and shipping zip code if you have an account otherwise create an account.

  • If your purchase doesn't meet your complete satisfaction, you have the option to return it within 45 days of the purchase date at no additional cost. To be eligible for a return, the items must remain in new condition and in the same state as they were when initially received. Kindly be aware that specific items may not be eligible for return.

  • To obtain your refund promptly, please bring your items along with the packing slip or order confirmation email to any New Balance store or New Balance Factory Store.

Step 2:

  • They provide various shipping choices during checkout to ensure you receive your order when it's most convenient for you. You can refer to the provided chart to determine the most suitable option for your order.

  • All in-stock items are shipped within 2 business days from the receipt of the order. If needed, orders can be canceled or modified within one hour of placement by reaching out to Customer Care through live chat or phone.

Step 3:

  • Whether you want to know more details, jump to their contact page where FAQs include sale exclusions, product, size, and fit guides, as well as changing or canceling orders.

  • Please anticipate a processing timeframe of up to 14 days from the day they receive your package for your refund to undergo processing and be credited to your account.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+1-800-595 - 9138

Mon-Fri: 9am - 9pm, Sat & Sun: 9am - 6pm (EST)

Contact Address

100 Guest Street,
Boston, Massachusetts-02135,

What is covered under the New Balance Warranty?

This limited warranty applies to the New Balance 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO models sold in retail stores within the 50 United States and the District of Columbia. It also extends to purchases made from the official website or other online retailers by customers with delivery addresses within the 50 United States and the District of Columbia.

  • 6-month outsole durability limited warranty

What is NOT covered under the New Balance Warranty?

The New Balance will not be held responsible for any damages or injuries arising from the use of the service or any content provided therein. This includes, but is not limited to, errors, omissions, interruptions, defects, delays in operation or transmission, or computer viruses. Furthermore, the New Balance Parties will not be liable for any damages or injuries, including special, indirect, incidental, or consequential damages, that may occur due to the use of or inability to use the content or materials on the service. This applies even in cases of negligence by the New Balance Parties or if an authorized representative of the New Balance Parties has been made aware of the potential for such damages. Additionally, the New Balance Parties will not be held responsible for any damages or injuries, including special, indirect, incidental, or consequential damages, that may result from linking to any third-party website. The service is offered in its current state, "as is" and "as available," without any warranties, either expressed or implied.

About New Balance

New Balance, formally known as New Balance Athletics, Inc. (NB), stands as a prominent global manufacturer of sports footwear and apparel. This multinational corporation, headquartered in Boston, Massachusetts, has a rich history dating back to its establishment in 1906 when it was founded as the New Balance Arch Support Company. Notably, New Balance upholds its commitment to manufacturing in the United States, and for the European market, it extends its operations to the United Kingdom, where it produces several of its popular models. What sets New Balance apart is its dedication to incorporating technical advancements into its products, including features like blended gel inserts, heel counters, and an extensive range of sizes. This emphasis on providing options, especially in very narrow or very wide widths, underscores New Balance's commitment to catering to diverse customer needs.

Products of New Balance

Shoes Pants Jackets Vests Hoodies Sweatshirts Shorts Socks Hats Gloves

Melissa Clifford

Warranty Claim Specialist

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