3 Simple Steps for New Balance Warranty Claim

Step 1:

• Visit the return page of New Balance using your order number and shipping ZIP code, or create an account if needed.

• Return items within 45 days of purchase if you are not satisfied.

• Ensure products are in new condition and in original state to qualify for return.

• Bring items with the packing slip or order confirmation to a New Balance or Factory Store for faster refunds.

Step 2:

• Orders are typically shipped within 2 business days if items are in stock.

• You can choose from different shipping options during checkout based on your needs.

• Orders can be cancelled or modified within 1 hour of placement via live chat or phone support.

• Refer to the return policy guide for detailed instructions and clarification on returns.

Step 3:

• Refunds are processed within up to 14 days after the returned item is received.

• Refunds are credited back to your original payment method after processing.

• You can request an electronic gift card instead of a refund by contacting customer care.

• Gifts can be returned in-store for a gift card, and support is available for queries on orders, sizes, and returns.

New Balance Warranty Period:

• New Balance offers a 6-month outsole durability limited warranty

Real Experiences with New Balance Warranty Claims:

Typical Processing Time: While in-store returns offer immediate refunds, mailed returns take approximately 14 days to process once received at the warehouse.

Reason for Common Delays: Refunds are frequently delayed when items are returned without a pre-approved RMA for defects or when non-members fail to include the required packing slip.

Helpful Tip to make the claim easier: Sign up for a free New Balance membership before purchasing; this automatically waives the $5 restocking fee and provides access to a simplified prepaid return portal.

Required Documents for Your New Balance Warranty Claims:

• Valid receipt