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3 Simple Steps for New Balance Warranty Claim
Step 1:
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Visit the return page of New Balance using your order number and shipping ZIP code, or create an account if needed.
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Return items within 45 days of purchase if you are not satisfied.
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Ensure products are in new condition and in original state to qualify for return.
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Bring items with the packing slip or order confirmation to a New Balance or Factory Store for faster refunds.
Step 2:
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Orders are typically shipped within 2 business days if items are in stock.
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You can choose from different shipping options during checkout based on your needs.
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Orders can be cancelled or modified within 1 hour of placement via live chat or phone support.
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Refer to the return policy guide for detailed instructions and clarification on returns.
Step 3:
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Refunds are processed within up to 14 days after the returned item is received.
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Refunds are credited back to your original payment method after processing.
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You can request an electronic gift card instead of a refund by contacting customer care.
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Gifts can be returned in-store for a gift card, and support is available for queries on orders, sizes, and returns.
New Balance Warranty Period:
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New Balance offers a 6-month outsole durability limited warranty
Real Experiences with New Balance Warranty Claims:
Typical Processing Time: While in-store returns offer immediate refunds, mailed returns take approximately 14 days to process once received at the warehouse.
Reason for Common Delays: Refunds are frequently delayed when items are returned without a pre-approved RMA for defects or when non-members fail to include the required packing slip.
Helpful Tip to make the claim easier: Sign up for a free New Balance membership before purchasing; this automatically waives the $5 restocking fee and provides access to a simplified prepaid return portal.
Required Documents for Your New Balance Warranty Claims:
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Valid receipt
New Balance Contact Information:
Contact Address
100 Guest Street,
Boston, Massachusetts 02135, USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming New Balance warranty hassle-free.
Useful Links:
What is covered under the New Balance Warranty?
New Balance limited warranty applies to:
- New Balance 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO models
- Purchases made in retail stores within the 50 U.S. states and the District of Columbia
What is NOT covered under the New Balance Warranty?
New Balance limited warranty is not responsible for:
- Normal wear and tear
- Purchases made via unauthorized sellers
New Balance Warranty FAQs
Does New Balance have a warranty on shoes?
Yes, New Balance shoes warranty typically covers manufacturing defects in materials and workmanship. It does not cover normal wear and tear or misuse.
How do I file a New Balance warranty claim?
To start a New Balance warranty claim, you’ll need proof of purchase and product details. Claims are reviewed by support to determine if the issue qualifies under warranty.
What is the warranty policy for New Balance sneakers?
The New Balance warranty policy generally applies to defects in New Balance sneakers, including popular models like New Balance 574, New Balance 990, and Fresh Foam 1080, but excludes damage from regular use.
What issues are covered under New Balance shoe warranty?
The New Balance shoe warranty covers defects such as stitching issues, sole separation, or material faults, but not wear from running, sports, or daily use.
Is outsole wear covered under New Balance outsole warranty?
No, New Balance outsole warranty does not cover worn-out soles from regular use. Only manufacturing defects are considered for claims.
What should I do if my New Balance shoes start coming apart?
If your New Balance sneakers (e.g., New Balance 990v6, New Balance 574 mens, or New Balance 880) show early separation or defects, you may be eligible for warranty support after inspection.
Can I claim warranty for New Balance running shoes like Fresh Foam 1080 or 880?
Yes, New Balance Fresh Foam 1080, 1080v12, and New Balance 880 models are eligible if defects appear under normal use conditions.
Are kids’ and women’s New Balance shoes covered under warranty?
Yes, New Balance kids, New Balance womens shoes, and New Balance sneakers women are covered under the same warranty terms for manufacturing defects.
How long does a New Balance warranty claim take?
Processing time for New Balance warranty shoes claims typically ranges from a few days to a couple of weeks depending on verification and review.
Do I need to return my New Balance shoes for warranty inspection?
In most cases, yes. For New Balance 574, New Balance 990, or Fresh Foam models, you may need to return the product or submit photos for assessment.
Products of New Balance:
Our complete claim assistance covers all New Balance products, including:
| Product name |
|---|
| Shoes |
| FuelCell Rebel v4 |
| Fresh Foam X 1080v14 |
| Fresh Foam Arishi v4 |
| Fresh Foam X Kaiha Road |
| FuelCell SuperComp Elite v4 |
| FuelCell SD100 v5 |
| Shirts |
| Athletics Heat Grid 1/2 Zip |
| Shohei Ohtani Graphic T-Shirt |
| Sport Essentials T-Shirt |
| Cup O'Joe T-Shirt |
| Hoops Graphic T-Shirt |
| Hoodies |
| Athletics French Terry Hoodie |
| Embossed Graphic Fleece Hoodie |
| Sport Essentials Fleece Hoodie |
| Graphic Polar Fleece Half Zip |
| Pants |
| Lindor Convertible Cargo Pant |
| Ohtani Woven Nylon Pant |
| AC Tapered Pant 31" |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of New Balance logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of New Balance.