3 Simple Steps for New Balance Warranty Claim

Step 1:

• New Balance doesn't require product registration procedures, so you can go directly to their Return page with your order number and shipping zip code if you have an account; otherwise, create an account.

• If your purchase doesn't meet your complete satisfaction, you have the option to return it within 45 days of the purchase date at no additional cost.

• To be eligible for a return, the items must remain in new condition and in the same state as they were when initially received. Kindly be aware that specific items may not be eligible for return.
  

• To obtain your refund promptly, please bring your items along with the packing slip or order confirmation email to any New Balance store or New Balance Factory Store.

Step 2:

• They provide various shipping choices during checkout to ensure you receive your order when it's most convenient for you. You can refer to the provided chart to determine the most suitable option for your order.

• All in-stock items are shipped within 2 business days from the receipt of the order. If needed, orders can be canceled or modified within one hour of placement by reaching out to Customer Care through live chat or phone.

• If you have any confusion about making a return to New Balance, kindly read this article: New Balance Return Policy.
  

Step 3:

• Whether you want to know more details, jump to their contact page where FAQs include sale exclusions, product, size, and fit guides, as well as changing or canceling orders.

• Please anticipate a processing timeframe of up to 14 days from the day they receive your package for your refund to undergo processing and be credited to your account.

• To obtain an electronic gift card equivalent to the value of your return, please reach out to their Customer Care team. If you prefer a refund to your original payment method, initiate a return. Additionally, gifts can be returned in-store for a gift card.

New Balance Warranty Period:

• 6-month outsole durability limited warranty