Step 1:

  • Before proceeding the Waterpik warranty claim process, you should register your name, country and state where you live, email address, type of the model, purchase date in the Product Registration Form.  An independent website is maintained for the residents of Canada.

  • The same approach should be followed for oral health products, and product manuals have been provided for customers who don't have knowledge about the products.

  • The consumer will need to provide the original purchase receipt as evidence of the purchase date and, if requested, the complete product to start a Waterpik warranty claim.

Step 2:

  • Replacement tips for most of the products are available on their website. You can visit their online store to locate replacements for water reservoir tanks and lids for countertop, cordless water flossers, and complete care units.

  • To have comprehensive purchasing information, please review the details provided for their oral health products.

  • Waterpik warranty covers non-functioning units, pump failure, and other issues like hard water deposits, no flow, leaks, charging failure, noise, low pressure, and mold.

Step 3:

  • The company's Customer Support team is ready to assist with your inquiries. Before reaching out to them, you may find their FAQs on their website helpful. 

  • You can expect to receive a response within 2-3 business days. If the product was purchased outside of North America, kindly reach out to your local distributor for assistance. 

  • Please refrain from sending products unless you have initiated contact first. Contact customer service before sending any products.

Waterpik Warranty Period:

  • Sensonic Electric Toothbrush and Cordless Pearl Water Flosser Combo, White Sensonic Electric Toothbrush and Sensonic Complete Care, White with Chrome has limited two year warranty

  • White Aquarius Water Flosser, White Ultra Water Flosser, Modern Gray Ultra Water Flosser, and Sonic-Fusion 2.0, Black with Chrome has limited three year warranty

Waterpik Contact Information:

Email Support

[email protected]

Phone Number

+1-800-525-2774

Mon-Thu: 9am - 7pm, Fri: 9am - 4pm (ET)

Contact Address

1730 East Prospect Road,
Fort Collins, CO-80525,
USA.

  • Chat or Submit a Claim

    If you are having trouble contacting Waterpik, submit a claim here.

What is covered under the Waterpik Warranty?

Waterpik warranty applies to:

  • Material and workmanship defects
  • Original Purchaser

What is NOT covered under the Waterpik Warranty?

Waterpik warranty will not cover:

  • Alterations, misuse, or post-purchase damage
  • Accessories, or consumables
  • Improper voltage

Products of Waterpik:

Our claim assistance covers all Waterpik products, including:

Product name
Flossers
Water Flossers
Cordless Water Flossers
Sonic Fusion 2.0
Electric Toothbrushes
Electric Toothbrush
Sonic-Fusion
Complete Care 9.0
Sensonic Complete Care

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Waterpik logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Waterpik.