Step 1:

  • Registration and return are not important for the products that are going to be claimed within the warranty period. Enrolment in the Pure Pledge products is a compulsory procedure.

  • You cannot make multiple replacements in one claim. Your personal and purchase information is included in the PureGear warranty claim form, which needs to be submitted.

Step 2:

  • PureGear prioritizes your satisfaction, ensuring they accept returns not only for products purchased from their official website but also from platforms like Amazon® or eBay® within a thirty-day period of purchase date.

  • The return of defective products has no time limit, and the products must be enclosed in the original packaging. The entire PureGear warranty claim process will not go beyond seven business days. Paying the shipping charges is the responsibility of the customer. 

Step 3:

  • PureGear offers its customers precise customer support that can be contacted for any concerns or queries. They are dedicated to going above and beyond to resolve them as quickly as possible.

  • They are fully dedicated to working for you. As of now, live chat and email are the only accessible modes of contact to reach them for your issues.

PureGear Warranty Period:

  • PureGear offers a 30-day money-back guarantee on its products, ensuring customer satisfaction and confidence in their purchases

PureGear Contact Information:

Email Support

[email protected]

Contact Address

4821 4th Street,
Baldwin Park, CA-91706,
USA.

Chat or Submit a Claim

If you are having trouble contacting PureGear, submit a claim here.

What is covered under the PureGear Warranty?

Every product is covered by a full warranty against any defects in materials or workmanship for the duration of its lifetime, as long as the manufacturer continues its production. In the event of a manufacturing defect causing a product failure, PureGear will provide a replacement upon presentation of valid proof of purchase by the original buyer. However, replacement items will incur shipping and handling fees.

What is NOT covered under the PureGear Warranty?

The warranty does not cover damages resulting from normal wear and tear, alterations, misuse, neglect, accidents, service by unauthorized personnel, or acts of nature.

Products of PureGear:

Our claim assistance covers all PureGear products, including:

Product name
Cases
Apple iPhone 16 Pro Max DualTek Kik with MagSafe
Apple iPhone 15 Pro Slim Shell Case
Apple iPhone 14 Pro Max Slim Shell Case
Wallets
KikStik Mag + Wallet
Mag AirTag Wallet
Mag Wallet + Grip + Kickstand
Chargers
Wall Chargers
Car Chargers
Wireless Chargers
Portable Chargers
Cables
USB Cables
Lightning Cables
Micro-USB Cables
Tempered Glass
Apple iPhone 16 Pro High-Definition Glass Screen Protector

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PureGear logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PureGear.