• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Pelican warranty claim assistance in one click!

3 Simple Steps for Pelican Warranty Claim:

Step 1:

  • Always consider creating a user account while buying Pelican products. This will provide you with merits like faster checkouts, more than one shipping address, track orders and much more. Your first & last name along with an email address is enough to create one.

  • Registering your cases provides you with 10% off on your next Pelican purchase. Your name, email address, phone number, DOB, case model, location of purchase and country of residence have to be provided to complete it.


Step 2:

  • Any Pelican product that faces defects and difficulties within the warranty period is always eligible for claim when provided with proper proof of purchase.

  • You must fill and submit the “Warranty Claim Form” where you will have to provide your above-mentioned personal details along with a detailed address including city, state and zip code. Product details like type of device, color and photo for proof have to be provided along with the reason & subject of the claim and its description has to be submitted.

  • After evaluating the form, Their team will provide you with an RMA number to ship the product to their place. They will then provide a proper remedy and return the product to you as soon as possible.

Step 3:

  • You can always get in touch with their customer support for all your concerns, queries and issues. Their team guides you by all means and makes sure you get a solution.

  • They maintain a separate team for warranty issues along with a detailed FAQ page to educate on the ins and outs of the process.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

csrwarranty@pelican.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-800-473-5422

8 AM - 8 PM (EST) On Business Days

Contact Address

Pelican Products, Inc.
23215 Early Ave,
Torrance, CA 90505,
United States

Useful Links:

What is covered under the Pelican Warranty?

Pelican Products, Inc. always warrants each of its products with a specified warranty period against all forms of defect or breakage in workmanship only to the original purchaser under normal use and maintenance. The period of warranty is defined according to the specifications and applications of the product. Pelicans at their sole discretion will either repair or replace any broken or defective product in case of defect. For specific products, They also have the right to replace a defective or broken part with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. The warranty plan always provides you with certain legal rights along with other specific rights that may vary from one state and country to the other.

  • 15 to 30-Day Return Policy Depending On The Issue.

  • 1-Year Limited Warranty: Roto Molded Cases, Trekpak Cases, Trimcast Custom Case Solutions & Remote Area Lighting Systems.

  • 2-Year Limited Warranty: Marine Series Mobile Device Covers

  • 3-Year Limited Warranty: Vault By Pelican Cases, TL Case, Elite Soft Cooler

  • Limited Warranty: Backpacks.

  • Lifetime Limited Warranty: Injection Molded Cases, Flashlights/Headlamps, Elite Luggage, Mobile Protect Backpacks & Duffle Bags & Cooler Panels.

What is NOT covered under the Pelican Warranty?

Pelican Products, Inc. has strict limitations on its warrant procedure. Hence any claim with products that are damaged, altered or in any way physically changed, or subjected to misuse, less care & maintenance, negligence or accident is always rejected in the claim. Pelican is also not liable for any claim that goes above the product’s price and the customer is responsible for paying for all warranty freight costs. They are also not responsible for any punitive, indirect, incidental, consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise.

About Pelican

Pelican Products, Inc. is basically from America and is a renowned multinational company that designs, manufactures and sells various products including protective cases, portable lighting systems and temperature-controlled packaging. Their products are highly preferred by law enforcement, military, fire safety, and consumer entertainment. They are visioned at protecting all that you value and working on a mission to drive profitable growth and create a rewarding and dynamic work environment for their employees to provide their customers throughout the globe with top-notch services and products to protect their valuable assets.

Products of Pelican

Cases Coolers Lights Bags Drinkware

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pelican logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pelican.