3 Simple Steps for Pelican Warranty Claim

Step 1:

• To initiate a warranty claim, the buyer must fill out the warranty claim form promptly. Any warranty claims should be submitted by the buyer without delay.
  

• Before returning any product, the purchaser must acquire a return authorization number from Pelican Customer Service and cover all associated warranty freight expenses.
  

Step 2:

• You can return any item bought from the website within 15 days from the date you received it. However, if the product has a quality issue or damage, or if Pelican shipped the wrong item, you have up to 30 days from the date of receipt to return it.
  

• To initiate a return, please reach out to the customer service team or give them a call to obtain a Return Authorization (RA) number.

• If you plan to return five or more items, kindly contact customer service via email or phone. Please note that returns lacking a valid RA number will not be accepted.
  

Step 3:

• Depending on the situation, Pelican will either credit your card upon receiving the physical return or upon receiving digital confirmation of a damaged item from the customer service team.

• Pelican will process a refund to the original payment method within 7-10 business days of receiving the product at the warehouse. Refunds will be issued solely to the billing name and address provided in the original order.
  

Pelican Warranty Period:

• 1-year limited warranty on Smart Phone Cover Accessories

• 2-year limited warranty on Pelican Marine Series Mobile Device Covers

• 3-year limited warranty on vault by Pelican cases

• Limited lifetime warranty on cooler panels, Pelican traveler tumbler, and water bottle