To initiate a warranty claim, the buyer must fill out the warranty claim form promptly. Any warranty claims should be submitted by the buyer without delay.
Before returning any product, the purchaser must acquire a return authorization number from Pelican Customer Service and cover all associated warranty freight expenses.
You can return any item bought from the website within 15 days from the date you received it. However, if the product has a quality issue or damage, or if Pelican shipped the wrong item, you have up to 30 days from the date of receipt to return it.
To initiate a return, please reach out to the customer service team or give them a call to obtain a Return Authorization (RA) number.
If you plan to return five or more items, kindly contact customer service via email or phone. Please note that returns lacking a valid RA number will not be accepted.
Depending on the situation, Pelican will either credit your card upon receiving the physical return or upon receiving digital confirmation of a damaged item from the customer service team.
Pelican will process a refund to the original payment method within 7-10 business days of receiving the product at the warehouse. Refunds will be issued solely to the billing name and address provided in the original order.
During the warranty process, Pelican may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
23215 Early Avenue,
Torrance, CA-90505,
USA.
If you have trouble contacting Pelican, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Pelican Products, Inc. ("Pelican") assures that its products will be devoid of any defects in materials and workmanship for a specific period from the date of purchase invoice. This warranty is exclusively applicable to the original buyer and cannot be transferred. Pelican will, at its discretion, either repair or replace any damaged or faulty component or case.
1-year limited warranty on Smart Phone Cover Accessories
2-year limited warranty on Pelican Marine Series Mobile Device Covers
3-year limited warranty on vault by Pelican cases
Limited lifetime warranty on cooler panels, Pelican traveler tumbler, and water bottle
Any warranty claims, regardless of their nature, will be invalidated if the product has been modified, damaged, physically altered in any way, or exposed to abuse, misuse, negligence, or accidents.
Pelican, headquartered in Torrance, California, is a multinational corporation specializing in the design and production of portable lighting systems, temperature-controlled packaging, and protective cases. Its extensive product line serves various sectors, such as military, law enforcement, fire safety, and consumer entertainment. Among its notable offerings are Pelican cases, which feature molded plastic construction and ensure airtight and watertight seals.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pelican logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pelican.