3 Simple Steps for Conn's Warranty Claim:

Step 1:

  • Conn's will not accept returned products that are not in new condition or original packaging, and lack proof of purchase. You have no restrictions on returning the free promotional items tied to the purchase. 

  • They use your original payment method as a reference to credit the refund. For cash payments, the processing time for refund checks is ten days. Additionally, there is an exchange option available for outlet deal items and open-box items.

Step 2:

  • All Outlet Deal furniture and mattress items, as well as Open Box furniture and mattress items, are non-returnable and non-exchangeable. The conditions for returning merchandise through FedEx are the same as those for in-store returns.

  • Conn's has various protection plans for the products manufactured by them, including repair service agreements and furniture guard plans to safeguard your purchases.

Step 3:

  • Having a single account provides you with multiple benefits such as order tracking, payment management, and more. The account creation process involves the submission of name, email, phone number, and password.

  • Conn’s boasts a diverse support team, with specialized teams assigned to address various types of issues and concerns you may encounter with their products.

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Email Support


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Phone Number


Place a call to get more support for warranty claim

Contact Address

2445 Technology Forest Blvd Ste 800,
The Woodlands, Texas-77381,

What is covered under the Conn's Warranty?

Due to Conn’s diverse range of products, each item comes with a specific warranty plan tailored to its usage and specifications. Every product is guaranteed to be devoid of material and workmanship defects for the duration specified in its respective warranty plan. Conn’s reserves the right to replace any product that is claimed and verified to be genuinely defective under normal usage and maintenance, at its sole discretion.

  • 72-hour return policy on Gaming System Bundles

  • 7-day return policy on ACs, Soundbars, Headphones, Speakers, TV Mounts, Cables & Electronics Accessories

  • 14-day return policy on TVs, Computers, Laptops, Computer Accessories

  • 30-day return policy on Small and Major Appliances, Fitness Equipment, and All Other Items

What is NOT covered under the Conn's Warranty?

Similar to other warranty plans, Conn’s warranty plan also has its limitations. Claims for damages and defects resulting from normal wear and tear, misuse, improper use of the product contrary to their guidelines, or lack of proper care and maintenance are typically not covered. Furthermore, any defects beyond Conn’s control, such as Acts of God, accidents, and various other factors, are also excluded from the claim.

About Conn's

Conn’s HomePlus, headquartered in The Woodlands, Texas, is a specialized retailer offering a wide range of home goods, such as furniture, appliances, and consumer electronics. Their goal is to enhance the quality of home living by transforming it into a place of affection. Conn’s HomePlus is committed to assisting customers in crafting a home they adore, providing them with top-notch products, prompt delivery services, and tailored payment solutions, including their convenient in-house credit program. With a presence spanning over 170 stores across 15 states in the Southern U.S., Conn’s HomePlus is dedicated to serving its customers.

Products of Conn's

Electric Ranges Gas Ranges Freezers Electric Dryers Gas Dryers Office Chairs Rugs Lamps Dining Tables Headphones Soundbars Pillows

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Conn's logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Conn's.