3 Simple Steps for CASETiFY Warranty Claim

Step 1:

• You should provide your name, email, inquiry type, order number (if available), the type of inquiry you would like to ask, and the message you want to convey. 

• For all kinds of queries, contact CASETiFY customer support, whether it is about returns and exchanges, delivery and shipping, or the CASETiFY warranty claim.

Step 2:

• If you plan to start the return process for your item(s), please get in touch with customer support within 10 days of receiving your order and provide the reason for your return, as stated in the Casetify return policy.
  

• Products that are returned without prior intimation may have the chance to get rejected.

• Refunds for returns will be issued to your original payment method. Please note that shipping and express shipping fees are non-refundable.

• Customers have the sole responsibility when they send the return packages until it is obtained by the CASETiFY team.

Step 3:

• Once your request is received, you may be asked to provide details such as proof of purchase and images of the issue to help validate the claim.

• If the claim qualifies for resolution, you will be advised of the next steps. In case the claim is rejected, you will be notified via email.

CASETiFY Warranty Period:

• CASETiFY offers a 6-month warranty that covers product replacement for any impaired or defective items

• For Gold Tier Members, this CASETiFY warranty is extended to 12 months

Real Experiences with CASETiFY Warranty Claims:

Typical Processing Time: CASETiFY warranty claims typically process and ship within a few business days after approval, but the total time can vary depending on the shipping location and usually takes around 7–10 days in total.

Reason for Common Delays: If you don’t provide the correct order number or proof of purchase, your claim may not be able to move forward.

Helpful Tip to make the claim easier: To make a Casetify warranty claim easier, gather your documents and take clear photos of the defect. Having everything ready will help speed up the process.

Required Documents for Your CASETiFY Warranty Claims:

• Order number or a copy of your original receipt.

• Clear photos or videos of the defect.

• Registered email address (used for the order)