Step 1:

  • You should provide your name, email, inquiry type, order number (if available), the type of inquiry you would like to ask, and the message you want to convey. 

  • For all kinds of queries, contact CASETiFY customer support whether it is about returns and exchanges, delivery and shipping, and CASETiFY warranty claim.

Step 2:

  • If you plan to start the return process for your item(s), please get in touch with customer support within 10 days of receiving your order and provide the reason for your return.

  • Products that are returned without prior intimation may have the chance to get rejected.

  • Refunds for returns will be issued to your original payment method. Please note that shipping and express shipping fees are non-refundable.

  • Customers have the sole responsibility when they send the return packages until it is obtained by the CASETiFY team.

Step 3:

  • If any faults are found on the products, take pictures of the items and contact them without giving a second thought within ten days of receiving your order.

  • Every case undergoes a personalized quality check by a member of Team CASETiFY before it's shipped.

  • They provide a satisfaction guarantee for their invaluable customers.

CASETiFY Warranty Period:

  • CASETiFY offers a 6-month warranty that covers product replacement for any impaired or defective items

  • For Gold Tier Members, this CASETiFY warranty is extended to 12 months, ensuring longer coverage and greater peace of mind

CASETiFY Contact Information:

Email Support

[email protected]

Contact Address

555 West 5th Street, Suite 630,
Los Angeles, California-90013,
USA.

Chat or Submit a Claim

If you are having trouble contacting CASETiFY, submit a claim here.

What is covered under the CASETiFY Warranty?

CASETiFY warranty covers:

  • Manufacturing defects
  • One-time replacement
  • Gift orders
  • Refunds
  • Returns or exchanges within 10 days of purchase

What is NOT covered under the CASETiFY Warranty?

The CASETiFY warranty excludes:

  • Improper use
  • Unauthorized modifications
  • Natural wear and tear
  • Deterioration, scratches, printing peeling
  • Similar defects from normal aging
  • Items purchased from third parties

Products of CASETiFY:

Our claim assistance covers all CASETiFY products, including:

Product name
Phone Cases
Bounce Case
Impact Ring Stand Case
Impact Case
Mirror Case
Pillow Case
Ripple Case
Bounce Extreme Case
Push-In Case
Grippy Case
Laptop Cases
Laptop Bounce Case
Laptop Sleeves
Laptop Impact Case
Tablet Cases
iPad Impact Folio Case
iPad Impact Case
Screen Protectors
Phone Screen Protectors
Cameral Lens Gem
Camera Lens Impact Protectors
MacBook Screen Protectors
iPad Screen Protectors

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CASETiFY logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CASETiFY.