You should provide your name, email, inquiry type, order number (if available), the type of inquiry you would like to ask, and the message you want to convey. Images must be uploaded.
For all kinds of queries contact CASETiFY customer support whether it is about returns and exchanges, delivery and shipping, promotions, billing, products CASETiFY warranty claim, and orders.
If you plan to start the return process for your item(s), please get in touch with customer support within 10 days of receiving your order and provide the reason for your return followed by their instruction to return the product.
Products that are returned without prior intimation may have the chance to get rejected.
Refunds for returns will be issued to your original payment method. Please note that shipping fees and express shipping fees are non-refundable.
Customers have the sole responsibility when they send the return packages until it is obtained by the CASETiFY team.
If any faults are found on the products, take pictures of the items and contact them without giving a second thought within ten days of receiving your order.
Every case undergoes a personalized quality check by a member of Team CASETiFY before it's shipped, guaranteeing you receive nothing but the finest. They provide a satisfaction guarantee for their invaluable customers.
CASETiFY offers a 6-month warranty that covers product replacement for any impaired or defective items
For Gold Tier Members, this CASETiFY warranty is extended to 12 months, ensuring longer coverage and greater peace of mind
555 West 5th Street, Suite 630,
Los Angeles, California-90013,
USA.
If you have trouble contacting CASETiFY, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty for CASETiFY-branded products bought from their website includes a one-time replacement of the identical product within the warranty period. If you encounter any issues with your item(s) within 6 months from the original purchase date, just capture photos of the defect and promptly get in touch with them, providing your order number or receipt.
The Casetify warranty policy excludes:
Our claim assistance covers all CASETiFY products, including:
| Product name |
|---|
| Phone Cases |
| Bounce Case |
| Impact Ring Stand Case |
| Impact Case |
| Mirror Case |
| Pillow Case |
| Ripple Case |
| Bounce Extreme Case |
| Push-In Case |
| Grippy Case |
| Laptop Cases |
| Laptop Bounce Case |
| Laptop Sleeves |
| Laptop Impact Case |
| Tablet Cases |
| iPad Impact Folio Case |
| iPad Impact Case |
| Screen Protectors |
| Phone Screen Protectors |
| Cameral Lens Gem |
| Camera Lens Impact Protectors |
| MacBook Screen Protectors |
| iPad Screen Protectors |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CASETiFY logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CASETiFY.