3 Simple Steps for CASETiFY Warranty Claim

Step 1:

• You should provide your name, email, inquiry type, order number (if available), the type of inquiry you would like to ask, and the message you want to convey. 

• For all kinds of queries, contact CASETiFY customer support, whether it is about returns and exchanges, delivery and shipping, or the CASETiFY warranty claim.

Step 2:

• If you plan to start the return process for your item(s), please get in touch with customer support within 10 days of receiving your order and provide the reason for your return.

• Products that are returned without prior intimation may have the chance to get rejected.

• Refunds for returns will be issued to your original payment method. Please note that shipping and express shipping fees are non-refundable.

• Customers have the sole responsibility when they send the return packages until it is obtained by the CASETiFY team.

Step 3:

• If any faults are found on the products, take pictures of the items and contact them without giving a second thought within ten days of receiving your order.

• Every case undergoes a personalized quality check by a member of Team CASETiFY before it's shipped.

CASETiFY Warranty Period:

• CASETiFY offers a 6-month warranty that covers product replacement for any impaired or defective items

• For Gold Tier Members, this CASETiFY warranty is extended to 12 months