3 Simple Steps for CASETiFY Warranty Claim:

Step 1:

  • You should provide your name, email, inquiry type, order number (if available), the type of inquiry you would like to ask, and the message you want to convey. Images must be uploaded.

  • For all kinds of queries contact CASETiFY customer support whether it is about returns and exchanges, delivery and shipping, promotions, billing, products, and orders.

Step 2:

  • If you plan to start the return process for your item(s), please get in touch with customer support within 10 days of receiving your order and provide the reason for your return followed by their instruction to return the product. Products that are returned without prior intimation may have the chance to get rejected.

  • Refunds for returns will be issued to your original payment method. Please note that shipping fees and express shipping fees are non-refundable.

  • Customers have the sole responsibility when they send the return packages until it is obtained by the CASETiFY team.

Step 3:

  • If any faults are found on the products, take pictures of the items and contact them without giving a second thought within ten days of receiving your order.

  • Every case undergoes a personalized quality check by a member of Team CASETiFY before it's shipped, guaranteeing you receive nothing but the finest. They provide a satisfaction guarantee for their invaluable customers.

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Email Support


For further info, Kindly Get in touch with them via this email.

Contact Address

555 West 5th Street, Suite 630,
Los Angeles, California-90013,

What is covered under the CASETiFY Warranty?

The warranty for CASETiFY-branded products bought from their website includes a one-time replacement of the identical product within the warranty period. If you encounter any issues with your item(s) within 6 months from the original purchase date, just capture photos of the defect and promptly get in touch with them, providing your order number or receipt. As a Gold Tier Member, you enjoy a 12-month extended warranty and a complimentary one-time replacement of the same product in case of any defects.

  • 6-month warranty offers a replacement for any impaired products

  • 12-month warranty for Gold Tier Members

What is NOT covered under the CASETiFY Warranty?

The CASETiFY product warranty policy omits deterioration, scratches, printing peeling, or similar defects resulting from normal aging, natural wear, and tear, misuse, abuse, accidents, unauthorized modifications, loss, or theft of items. It also does not cover purchases of items from the Friends & Family Sale, Premium Box Sets, Screen Protectors, Camera Lens Protectors, Camera Lens Gems, Skateboards, Apparel, Collectible AirPods Cases, Hello Kitty Phone Charms, Evangelion Charging Docks, GrowthRing & Supply Limited Edition Embroidery Cases, PowerThru™ Power Banks, BE@RBRICK figures, Exclusive Gift Box Sets, and other specified items. Additionally, purchases made using staff discounts or staff CASETiFY dollars are not eligible for warranty coverage. Please note that the warranty exclusively applies to CASETiFY-branded products and does not extend to devices such as mobile phones, tablets, and similar items.


CASETiFY, a rapidly expanding global tech accessories brand, has achieved a remarkable reach among millennials, with a presence among 1 in 7 of them. It has evolved into a hub for fostering creativity and self-expression, connecting individuals from various backgrounds. Noteworthy partnerships in their repertoire encompass renowned names like Pharrell, Sarah Jessica Parker, Saint Laurent, Thom Browne, and many others. Furthermore, CASETiFY has established valuable collaborations with prominent retail partners, such as Nordstrom, Revolve.com, Shopbop.com, Anthropologie, Amazon, AT&T, Lane Crawford, and several others.

Products of CASETiFY

Mobile Cases Screen Protectors Chargers Straps Charms

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CASETiFY logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CASETiFY.