3 Simple Steps for Pit Boss Grills Warranty Claim

Step 1:

• You can claim the warranty as soon as you register your Pit Boss Grills product. To register your product, it is essential to complete the required fields in the form. In addition to your personal details, you have to provide the serial number, product type, date, and place of purchase.

• You can discover the serial and model numbers of your Pit Boss Grills in distinct places: one on the rating label positioned at the rear of the hopper and another on the design box.

• Furthermore, you'll spot these numbers in two more places on the shipping box, precisely on both front panels, situated within an open space near the UPC.
  

Step 2:

• To initiate a return, items must be unused, in their original condition, and in the original packaging.

• Upon receiving the returned product, Pit Boss Grills will thoroughly inspect it, and your refund will be processed within 10 business days.

• Pit Boss does not permit returns for pellet grill products, spices, sauces, or electrical service components. 

• If you've made a purchase through an authorized dealer, kindly call them directly for details regarding their specific return policy.

Step 3:

• The customer support center can assist with all issues. Whether your queries concern order tracking, warranty requests, assembly, repair, replacement, and so on, all will be rectified by them.

• To cancel an order, please contact the customer care team immediately after placing your purchase.

• Please note that any cancellations requested after the processing stage will be governed by the terms of Pit Boss's return policy.

• If your grill's fuse is intact but the display goes blank, the grill won’t power on, the smoker doesn't heat up, a pin breaks during assembly, or if you encounter temperature fluctuations, overheating, an ErH code, ignition problems, igniter errors, or a non-functioning fan, Pit Boss will replace the faulty parts or even the entire unit under warranty. 

Pit Boss Grills Warranty Period:

• Pit Boss Grills offers a 5-year warranty on wood pellet grills, wood pellet smokers, and combination grills

• Pit Boss Grills provides a 2-year warranty on gas griddles

• Pit Boss Grills offers a 1-year warranty on firepits

Real Experiences with Pit Boss Grills Warranty Claims:

Typical Processing Time: Based on real customer experiences, Pit Boss Grills warranty claims typically take between 2 to 5 weeks to process.

Reason for Common Delays: Common Pit Boss warranty delays occur due to part backorders, shipping issues, high claim volumes, or incomplete claim documentation.

Helpful Tip to make the claim easier: To make your Pit Boss warranty claim smoother, ensure your product is registered, keep your purchase receipt handy, and provide complete details and photos of the issue.

Required Documents for Your Pit Boss Grills Warranty Claims:

• Clear description of the issue

• Product serial and model number

• Proof of purchase

• Photos or videos showing the defect