3 Simple Steps for Pit Boss Grills Warranty Claim:

Step 1:

  • To register your product, it is essential to complete the required fields in the form. In addition to your personal details, you have to provide the serial number, product type, date, and place of purchase. You can claim the warranty as soon as you register your Pit Boss Grills Product.

  • You can discover the serial and model numbers of your Pit Boss in distinct places: one on the rating label positioned at the rear of the hopper, and another on the design box. Furthermore, you'll spot these numbers in two more places on the shipping box precisely on both front panels, situated within an open space near the UPC.

Step 2:

  • To initiate a return, items must maintain their pristine, unused state, and remain within their original packaging. Upon receiving the returned product, Pit Boss Grills will thoroughly inspect it, and your refund will be processed within 10 business days.

  • Pit Boss does not permit returns for pellet grill products, spices, sauces, or electrical service components. If you've made a purchase through an authorized dealer, kindly call them directly for details regarding their specific return policy.

Step 3:

  • The customer support center is eager to address any issues. Whether your queries concern order tracking, warranty requests, shipping policy, assembly, repair, replacement, and so on, all will be rectified by them.

  • Should you desire to cancel an order, kindly call the dedicated customer care team right after completing your purchase. Please note that any cancellations requested after the processing stage will be governed by the terms of Pit Boss's return policy.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Phone Number


Mon-Sun: 6am - 8pm(PST)

Contact Address

3411 North 5th Avenue Suite 500,
Phoenix, Arizona-85013,

What is covered under the Pit Boss Grills Warranty?

The warranty coverage commences on the original purchase date, and it requires proof of purchase, such as a copy of the original bill of sale, to be valid. Failure to provide proof of purchase or seeking warranty services after the warranty period has expired may result in customers being responsible for parts, shipping, and handling fees. Pit Boss Grills offers a comprehensive five-year warranty against defects and workmanship for all parts, along with a separate five-year warranty for electrical components. It's important to note that repair or replacement of any part does not extend beyond the initial five-year warranty period, counted from the date of purchase. This warranty is applicable to standard domestic use and service of the grill. Throughout the warranty period, Dansons' responsibility is limited to providing replacements for components that are deemed defective or have failed. If a part is found to be defective upon inspection and is within the warranty period, Dansons will not charge for repair or replacement, provided that the parts are returned with prepaid freight

  • 5-year limited warranty

What is NOT covered under the Pit Boss Grills Warranty?

This warranty will not be applicable, and Dansons will not assume responsibility if your appliance has not been installed, operated, cleaned, and maintained strictly in accordance with the guidelines provided in the owner's manual. Any use of gas that deviates from the instructions outlined in this manual may result in voiding the warranty. Damage or breakage caused by misuse, improper handling, or modifications is not covered under this warranty. Dansons and authorized Pit Boss dealers do not accept any responsibility, whether legal or otherwise, for incidental or consequential damage to property or individuals resulting from the use of this product. In the event of a claim against Dansons, whether based on a breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall not be liable for any special, indirect, consequential, or other damages of any nature beyond the original purchase price of this product. All manufacturer warranties are detailed, and no claims can be made against the manufacturer for any warranty or representation. It's important to note that some states may not permit the exclusion or limitation of incidental or consequential damages, or the limitation of implied warranties, so the limitations and exclusions stated in this limited warranty may not be applicable to you. This limited warranty provides you with specific legal rights, and you may have additional rights that vary from state to state.

About Pit Boss Grills

Pit Boss® Grills, an arm of Dansons Inc., stands out as a top-tier producer of ingeniously designed, high-value products. Their diverse range encompasses grills, barbecues, smokers, and portable grills that run on wood pellets, gas, charcoal, and hybrid systems. Yet, Pit Boss is more than just a grill maker; they offer comprehensive barbecue solutions. Their brand extends to encompass complete lines of griddles, pellet fuel, and cooking accessories, as well as an enticing array of spices and sauces. These offerings are readily available through leading retailers and direct-to-consumer sales in nearly 30 countries worldwide, making Pit Boss a global barbecue destination.

Products of Pit Boss Grills

Grills Griddles Fire Pits Cooking Tools Smokers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pit Boss Grills logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pit Boss Grills.