3 Simple Steps for Scuf Gaming Warranty Claim:

Step 1:

  • Contact customer support to claim the SCUF warranty. There is no other way to register your product. For order status, repair, general information, and payment methods, they have the responsibility to answer your questions.

  • The customer support page covers a wide range of topics, including frequently asked questions (FAQs), product manuals, and troubleshooting information.

Step 2:

  • You can request a return for your controller within 30 days from the date of delivery. It's important to be aware that there is a 15% restocking fee for custom products when returned, except for pre-configured controllers, which are exempt from this fee.

  • Nonetheless, if a returned item is determined to be defective, the restocking fee will not be applicable. You will receive reimbursement for delivery fees or SCUF will consider the return of opened items solely under circumstances where they exhibit faults or were mistakenly supplied.

  • For returns, your name, seal of approval number, and a detailed explanation of why your controller needs servicing should be submitted.

Step 3:

  • The SCUF team is fully devoted to helping you discover solutions. If you have any questions about the products or services, please feel free to call them directly.

  • You can find them through support tickets or Email and social media. Even if you are about to ask questions you will have to submit a request.

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Email Support

support@scufassist.zendesk.com

For further info, Kindly Get in touch with them via this email.

Contact Address

2100 Evergreen Blvd Suite 200,
Duluth, GA-30096,
USA.

What is covered under the Scuf Gaming Warranty?

The warranty is designed to guarantee that the New Product or Refurbished Product is free from defects, malfunctions, or failures upon delivery. Throughout the Warranty Period, at the discretion and expense, they will take one of the following actions in response to your defective Product: replace it, repair it, or provide a refund of the purchase price. This covers instances where the Product doesn't perform according to its technical specifications due to manufacturing defects or defects in one or more product components (subject to the exclusions and terms listed). During the Warranty Period, they will handle both inbound and outbound ground shipping costs for the return of your New Product or Refurbished Product when submitted through Scuf Gaming's RMA process. If you utilize their Scuf Gaming Send-In-Service to send a non-Scuf Gaming controller, only the part(s) purchased from them will be covered by this Warranty. The SCUF warranty shelters both the cosmetic condition and the complete functionality of the controller upon delivery.

  • 3-month limited warranty on game controllers

  • 6-month limited warranty on controllers or accessories

  • 1-year limited warranty

  • 2-year limited warranty on headsets

What is NOT covered under the Scuf Gaming Warranty?

The warranty scheme does not cover specific conditions and situations. It does not apply to normal "Wear and Tear," which includes deterioration and failure resulting from regular use, wear, or aging. It also excludes damage caused intentionally or negligently by the user, such as misuse, dropping, throwing, or other forms of abuse. Unreasonable or excessive use, including commercial use, is not covered. Exposure of the product to fluids, moisture, or chemicals is not included in the warranty. Additionally, alterations, tampering, and attempts to open, dismantle, customize, modify, or self-repair the product are not covered. The warranty does not extend to exposure to extreme temperatures or conditions, attempts to charge or recharge the product through a wall outlet, or attachment of the product to a defective power cord exceeding the rated tolerance. Electrical damage resulting from external sources such as power surges or lightning is also excluded. Finally, cosmetic changes like scratches, dents, or alterations that change the original appearance of the product are not covered by the warranty.

About Scuf Gaming

Established in 2011, SCUF Gaming, known as "SCUF®," stands as a global pioneer and artisan of top-tier gaming controllers. They specialize in crafting high-performance gaming accessories and personalized controllers for both consoles and PCs, catering to the needs of professional and casual gamers alike. Their SCUF controllers are meticulously constructed to precise specifications, incorporating a wide array of functional and design features meticulously tailored to enhance hand dexterity and elevate gameplay. With a portfolio comprising 105 granted patents and an additional 56 patents pending, their innovations revolve around four primary aspects of a controller: the back-control functions and handles, trigger control mechanisms, thumbstick control area, and the strategically positioned Sax™ buttons for customization. SCUF controllers are carefully designed with a focus on ergonomics, comfort, and safety, aiming to minimize unnecessary hand movements and latency. Their patented paddle control system and trigger control mechanism help reduce excessive and uncomfortable hand motion, enhancing both gameplay performance and overall user comfort. At SCUF, the mission is to empower gamers to unlock their true potential while minimizing the risk of hand injuries often associated with certain gaming techniques like the CLAW grip.

Products of Scuf Gaming

Controllers Thumbsticks Faceplates Cables Paddles PS5 Controllers XBOX Controllers SCUF Charging Cables PC Controllers

Melissa Clifford

Warranty Claim Specialist

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