To submit a warranty claim, you need to sign up and activate your account at the AMD Warranty Services Portal.
To create an account, please enter your personal information, including your email address and name. After submitting, you will receive a token number in your email.
Using the provided token number, you can set your password. Once your password is created, your account will be successfully created, and you will be logged in.
After logging in, you can locate a Warranty Return form to submit warranty claims for your AMD products.
Within this form, you will be required to provide your name and address details. Finally, click the 'Submit' button.
Upon signing in, you can initiate a warranty service by providing the necessary details.
In the Product Type, select the AMD product type you have. In the Category, select the Warranty. In the Subject, describe the AMD product issue you are experiencing.
In the Problem Description, provide additional information about the issue, such as the time it occurred, the steps you have taken to resolve the issue, and any errors you have encountered.
If you have any accompanying documents such as screenshots and error logs, please upload them to this page. Finally, click the Submit button.
You will receive an email confirmation from AMD with your warranty claim number. AMD will then review your claim and contact you with further instructions.
During the warranty process, AMD may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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If you have trouble contacting AMD, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
AMD products come with a 3-year limited warranty covering material and workmanship defects. This warranty ensures that AMD will offer free repair or replacement if the product experiences any malfunction within the 3-year period. It extends coverage to various issues, such as malfunctioning processors, graphics cards displaying artifacts, motherboards failing to post, and storage devices ceasing to function.
AMD Radeon graphics cards, which are backed by a 1-year warranty
AMD processors, chipsets, motherboards, SSDs, HDDs, and other AMD storage devices are all backed by a 3-year limited warranty
The AMD warranty excludes coverage for damage resulting from overclocking, power surges, physical impact, or liquid spills. It also does not cover losses stemming from abuse, negligence, external factors, defects over time, modified products, or items not in their original packaging.
AMD leads in high-performance and adaptive computing, driving innovation in products and services crucial for addressing the world’s most pressing challenges. Their cutting-edge technologies propel advancements in the data center, embedded systems, gaming, and PC markets. Originating in 1969 as a Silicon Valley start-up with a small team of dedicated employees, AMD embarked on a journey to create pioneering semiconductor products. Over the years, it has evolved into a global powerhouse in modern computing, renowned for numerous industry firsts and significant technological breakthroughs.
Warranty Claim Specialist
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