3 Simple Steps for EcoSmart Warranty Claim:

Step 1:

  • Registration is in two different forms for guests and contractors. Guest registration has five stages to be completed. The first stage involves entering the serial number. By clicking the next button, it proceeds to further stages.

  • The form to verify the warranty provided by Ecosmart needs you to present the serial number, last name, and postal code of the homeowner.

Step 2:

  • A time period of 30 days from the purchase date is allocated for both the installation of the heater and the registration of the warranty, which should be postmarked unless otherwise approved.

  • The troubleshooting guides are available and can be helpful when diagnosing product problems and searching for optimal solutions.

Step 3:

  • Remember to read EcoSmart's warranty terms and conditions for further information and any extra criteria for filing a claim.

  • It's always advisable to contact their support team and file the issues in your product to claim the warranty at ease.

  • If your warranty claim does not qualify for coverage, EcoSmart will issue a repair or replacement estimate. You will then have the option to choose to repair or replace.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri 9 am-5 pm (EST)

Contact Address

3315 NW 167th St,
Miami Gardens, Florida-33056,

What is covered under the EcoSmart Warranty?

EcoSmart provides a limited warranty covering both the heat exchanger and all other parts of the tankless water heater. The heat exchanger, serving as the essential component of the water heater, is safeguarded throughout the warranty period. This warranty is applicable to water heaters in the United States of America and Canada, exclusively for the original owner.

  • 1-year warranty on exchangers and electronics for POU 3.5 and POU 6

  • 2-year warranty on parts for ECO MINI 1, 2.5, 4 or 6

  • Limited lifetime warranty on exchangers and electronics for residential heaters ECO 8 – ECO 36

What is NOT covered under the EcoSmart Warranty?

The warranty typically excludes damages resulting from overuse, negligence, improper installation, or unauthorized alterations. Additionally, it often does not cover regular wear and tear, cosmetic damage, or incidental or consequential losses.

About EcoSmart

EcoSmart is recognized for its commitment to environmentally friendly and energy-efficient water heating solutions. Specializing in tankless electric water heaters, EcoSmart offers innovative devices that deliver hot water on demand, reducing energy waste and utility costs. Backed by modern technology and sturdy construction, EcoSmart water heaters ensure reliable performance and lasting comfort. Presently, EcoSmart products provide energy-efficient hot water solutions for various residential needs, encompassing whole-home, point-of-use, radiant heating, and pool and spa applications. Moreover, EcoSmart tankless electric water heaters are suitable for use in commercial and industrial settings.

Products of EcoSmart

Tankless Electric Tank Booster Mini Tank Tankless Non-Condensing Gas Eco ESH

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of EcoSmart logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of EcoSmart.