• 19 Jul, 2023

Follow these procedures to file a warranty claim for an EcoSmart product

3 Simple Steps for EcoSmart Warranty Claim:

Step 1:

  • Go to Register Your Product tab and type in your product's details, like the serial number.

  • Proceed with till step 5 to complete the following instructions to get your product registration successful.

  • You'll receive a email on the successful registration on completing the process

Step 2:

  • If you are not sure if your product is under warranty, you can still contact EcoSmart to check for your product.

  • And If you are outside of the warranty period, you may still be able to get your product repaired or replaced for a fee. 

Step 3:

  • Remember to read EcoSmart's warranty terms and conditions for further information and any extra criteria for filing a claim.

  • It's always advisable to contact their support team and file the issues in your product to claim the warranty at ease.

  • If your warranty claim does not qualify for coverage, EcoSmart will issue a repair or replacement estimate. You will then have the option to choose to repair or replace.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri 9 am – 5 pm EST.

Contact Address

3315 NW 167th St,
Miami Gardens, Florida, 33056,
United States.

What is covered under the EcoSmart Warranty?

EcoSmart offers a limited warranty of 1 year for the Heat Exchanger and All Other Parts of the Tankless Water Heater. The Heat Exchanger is the core component of the Water Heater and is protected for the duration of the warranty. This warranty applies to water heaters in the United States of America and Canada. It is exclusive to the original proprietor of the water heater and does not cover the costs associated with the installation or repair of such water heaters.

  • POU 3.5 and POU 6: 1 year Exchanger and Electronics Warranty (1 year outside continental US and Canada).

  • ECO MINI 1, 2.5, 4 or 6: 5 years warranty on leaks 2 years warranty on parts 1 year warranty outside the continental United States and Canada.

  • Residential Heaters ECO 8 – ECO 36: limited lifetime warranty on exchangers and electronics (5 years outside continental United States and Canada).

What is NOT covered under the EcoSmart Warranty?

Damages caused by overuse, carelessness, faulty installation, or unauthorized modifications are normally not covered by the warranty. Furthermore, regular wear and tear, cosmetic damage, and incidental or consequential losses are often not covered by the guarantee. For accurate and complete information, please refer to the exact terms and conditions of the EcoSmart warranty.

About EcoSmart

EcoSmart is a well-known company known for its dedication to eco-friendly and energy-efficient water heating solutions. EcoSmart, a tankless electric water heater specialist, provides innovative devices that provide on-demand hot water while decreasing energy waste and utility expenses. EcoSmart water heaters deliver dependable performance and long-term comfort thanks to modern technology and robust construction.

Products of EcoSmart

Tankless electric Tank booster Mini tank Tankless Non-Condensing Gas ECO ESH SimpliHot

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of EcoSmart logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of EcoSmart.