• 19 Jul, 2023

If you're looking to get a warranty on Genie brand products, here's how to do it!

3 Simple Steps for Genie Warranty Claim:

Step 1:

  • In order to register for the Genie Warranty, please visit the Genie Warranty registration page.

  • Provide your personal details, including your name and email address, along with the product's name or model, serial number, and method of purchase. 

  • Make sure to attach a copy of the product's invoice before submitting the form. After successful registration you might receive a confirmation mail.

Step 2:

  • Keep a copy of your registration confirmation for future reference. If you have any issues with your product during the warranty period, check the terms and conditions.

  • Registering your products will provide you with information about the warranty period and the coverage applicable to your products.

  • To obtain warranty service, you must contact Genie® customer service at the toll-free number given below, provide them with all the necessary information, and follow their instructions on how to resolve the issue under warranty.

Step 3:

  • You can also submit your warranty claim online or by mail. The address for mailing your warranty claim is given below. 

  • If you have any further queries, you can reach out to Genie's customer service by filling out the form with the necessary information.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Monday – Friday 8:00 a.m. – 5:00 p.m. ET

Contact Address

One Door Drive,
P.O. Box 67,
Mt. Hope, OH 44660.

What is covered under the Genie Warranty?

Genie will take responsibility for the repair or replacement of defective parts at their sole discretion. Genie will bear the cost of labor to repair or replace any defective parts. Additionally, Genie will cover the cost of shipping to and from its authorized service center. The warranty is exclusive to the original proprietor of the product and is valid only for its intended use.

  • 1 year limited warranty for all items purchased from the site

  • 1 year- Garage Door Openers ( 2 years - Commercial Warranty Period )

  • 2 years on parts, 1 year on labor - Lifts, Aerial Work Platforms, Telescopic Boom Lifts, Scissor Lifts

What is NOT covered under the Genie Warranty?

The Genie warranty shall not cover: misuse, abuse or neglect; improper installation, operation or maintenance; accidents; natural disasters; unauthorized modifications or repairs; normal wear and tear; and items that are not covered under the warranty, including batteries, tires, consumables, and transportation to and from authorized service centers. The warranty is void in the event that the product is altered or repaired by a third party other than an authorised Genie service center.

About Genie

Genie is an established and forward-thinking brand that has become a pioneer in the home automation and intelligent technology industries. With a broad selection of products and services, Genie provides innovative devices for increased convenience, safety, and productivity. From smart home hubs and door openers to security systems and more, Genie's products are designed to fit into contemporary lifestyles. Their products offer intuitive interfaces, reliable connectivity, and reliable performance, allowing users to manage and monitor their home with ease. Genie is renowned for its dependability and quality, and continues to transform the smart home sector, making life easier and more enjoyable.

Products of Genie

Garage door openers Commercial door operators Aerial work platforms Lifting products Accessories

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Genie logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Genie.