Step 1:

  • In order to register for the Genie Warranty, please visit the Genie Warranty registration page.

  • Provide your personal details, including your name and email address, along with the product's name or model, serial number, and method of purchase. 

  • Make sure to attach a copy of the product's invoice before submitting the form. After successful registration, you might receive a confirmation mail.

Step 2:

  • Keep a copy of your registration confirmation for future reference. If you have any issues with your product during the warranty period, check the terms and conditions.

  • Registering your products will provide you with information about the warranty period and the coverage applicable to your products.

  • To obtain warranty service, you must contact Genie customer service at the toll-free number given below, provide them with all the necessary information, and follow their instructions on how to resolve the issue under warranty.

Step 3:

  • Returning the products in unused and unopened condition within sixty days of purchase will result in a full refund. Customers are responsible for covering shipping charges. Using the UPS or insured USPS to return the products will act as proof of delivery.

  • You have no option other than returning the products to the place of purchase, which were bought from Genie’s Shopify Online Store because Genie is not a suitable place to receive the refund.

Genie Warranty Period:

  • 1-year limited warranty on Accessories

Genie Contact Information:

Email Support

[email protected]

Phone Number

+1-800-843-4084

Mon-Fri: 8am - 5pm(ET)

Contact Address

One Door Drive,
Mt. Hope, OH-44660,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Genie warranty hassle-free.

What is covered under the Genie Warranty?

Genie warranty policy applies to:

  • Warranty covers material and workmanship defects starting from the purchase date.
  • Applicable only to the original purchaser; non-transferable.
  • Applies only if all terms and conditions are met.
  • Valid for residential or non-commercial installations.

What is NOT covered under the Genie Warranty?

Genie warranty does not apply to:

  • Unauthorized installation, alteration, or repair.
  • Damage caused by misuse, neglect, accidents, or lack of maintenance is not covered.
  • Does not apply to failure to follow the owner's manual or normal wear and tear.
  • Batteries and missing/damaged parts from open-box sales are excluded.
  • Products installed in commercial or industrial buildings.

Products of Genie:

Our claim assistance covers all Genie products, including:

Product name
Capacitors
Circuit Boards
Garage Door Openers
Gears
Sprockets
Battery Backups

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Genie logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Genie.