3 Simple Steps for Genie Warranty Claim:

Step 1:

  • In order to register for the Genie Warranty, please visit the Genie Warranty registration page.

  • Provide your personal details, including your name and email address, along with the product's name or model, serial number, and method of purchase. 

  • Make sure to attach a copy of the product's invoice before submitting the form. After successful registration, you might receive a confirmation mail.

Step 2:

  • Keep a copy of your registration confirmation for future reference. If you have any issues with your product during the warranty period, check the terms and conditions.

  • Registering your products will provide you with information about the warranty period and the coverage applicable to your products.

  • To obtain warranty service, you must contact Genie customer service at the toll-free number given below, provide them with all the necessary information, and follow their instructions on how to resolve the issue under warranty.

Step 3:

  • Returning the products in unused and unopened condition within sixty days of purchase will result in a full refund. Customers are responsible for covering shipping charges. Using the UPS or insured USPS to return the products will act as proof of delivery.

  • You have no option other than returning the products to the place of purchase, which were bought from Genie’s Shopify Online Store because Genie is not a suitable place to receive the refund.

  • Claim Your
    Warranty Now

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Email Support

genie_support@geniecompany.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-800-843-4084

Mon-Fri: 8am - 5pm(ET)

Contact Address

One Door Drive,
Mt. Hope, OH-44660,
USA.

What is covered under the Genie Warranty?

The Genie Company provides a warranty to the initial purchaser of its products, contingent upon all terms and conditions, ensuring that the product and all its components are free from material and workmanship defects for a specific duration starting from the purchase date. This warranty is exclusively extended to the original purchaser and cannot be transferred or reassigned. Additionally, it is applicable solely to products installed in residential or non-commercial settings.

  • 1-year limited warranty

What is NOT covered under the Genie Warranty?

The warranty does not cover instances of unauthorized or improper installation, alteration, or repair of the product. Additionally, it excludes any product or component damaged or degraded due to misuse, neglect, accidents, lack of necessary maintenance, failure to adhere to the owner's manual instructions, normal wear and tear, acts of nature, or any other causes beyond the reasonable control of the seller. Furthermore, it does not extend to batteries, use of extension cords, missing or damaged parts from clearance or open-box sales, or repairs or maintenance to door components. The warranty also excludes any product installed in commercial or industrial building applications.

About Genie

Genie stands as a prominent and trusted consumer brand in America, boasting a rich history steeped in innovation. With millions of their products in operation across North America, Genie's commitment to dependability, superior quality, and nationwide service makes it a compelling choice for garage door openers. The company produces remote-controlled systems and accessories for various distribution channels, ensuring widespread accessibility. Genie's unparalleled customer support for homeowners, dealers, and retailers sets an industry benchmark, contributing significantly to its widespread recognition and success in the homeowner market.

Products of Genie

Capacitors Circuit Boards Garage Door Openers Gears Sprockets Battery Backups

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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