You will have access to the wishlist, order tracking, and the ability to resume or continue from the point where you previously stopped or paused as soon as an account is created on the official website of Zwilling.
Your warranty cannot be claimed unless you submit your proof of purchase including a few crucial details and unless you made the purchase within the boundary of the UK and Ireland.
Even if you need to return faulty or damaged items or unwanted goods, you have an informing window of fourteen days from the date you receive the goods to contact the customer service department, which will provide you with a returns label.
An extra 14 days are offered to send back the unwanted goods to Zwilling. Every unwanted good must be packed in its original packaging, in good condition, and it should not have been used in any way.
The responsibility for returning canceled goods lies with the customer, and they are accountable for the expenses associated with return delivery, as well as obtaining proof of postage.
With no further delays, the determined time frame for providing the refund amount is 14 days after the product is received by them. The refund money includes the cost of the canceled goods as well as the original outbound delivery cost.
The customer service department tends to get back to you within 3 working days to attend to the queries you fill out through the provided form.
During the warranty process, Zwilling Cookware may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Zwilling Cookware, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Every product from the ZWILLING Group, sold in the UK and Ireland, comes with a lifetime warranty for domestic use, safeguarding against defects in manufacture and materials. This warranty is effective from the date of purchase. With the lifetime warranty in place, ZWILLING will either repair your item if feasible or provide a replacement of a similar kind.
Lifetime warranty
The lifetime warranty comes with certain exclusions, including wear and tear resulting from normal use, damage attributed to the misuse or abuse of the product, commercial use, accidental damage, discoloration, and/or mis-shaping due to overheating. It also excludes products with specified limited durations on the packaging, those with non-stick coatings, items featuring wooden parts, rubber seals/rings (in the case of pressure cookers), and instances where users fail to adhere to ZWILLING's guidelines for the general care and use of the products.
Back in 1731, Peter Henckels conceived the idea of registering the ZWILLING UK trademark with the Cutler’s Guild of Solingen, Germany—an ingenious move in their estimation. This decision has positioned ZWILLING as one of the oldest brands globally today, aligning with the German affinity for traditions. In 2020, ZWILLING expanded into new business domains with Enfinigy® for electrical appliances and Fresh & Save® for innovative vacuum-based storage systems. Notably, ZWILLING sought a patent for the ice-hardening process in 1939.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zwilling Cookware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zwilling Cookware.