Proof of purchase is the most important requirement for the warranty to be validated. For repair or exchange, you must provide your proof of purchase, order number, email, name, serial number, and description of the issues you have encountered with the product.
Three locations where the serial number can be found: on the outer surface of the package, on the product packaging, and by scanning the QR code or sticker on the back cover.
You have only a thirty-day time period from the date the order was received to get in touch with the customer support team regarding the return of the product. Using the email that was used for placing the order and the order number will enable you to streamline the return process.
However, the time period to report the receipt of defective, damaged, or incorrect items is 48 hours. Zuvi should be notified promptly upon product delivery.
Upon receipt and inspection of your return, you will be promptly notified regarding the approval status of your refund. If deemed eligible, the refund will be automatically processed through your original payment method.
You can directly contact the CEO of Zuvi, who prioritizes your needs without any stalling, demonstrating kindness. Your concerns may include returns, refunds, repairs, replacements, or warranty inquiries.
During the warranty process, Zuvi may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
Cupertino, California-94024,
USA.
If you have trouble contacting Zuvi, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty will cover the hair dryer and styling accessories. Repair or replacement of your Zuvi appliance will be provided if it is deemed defective due to faulty materials, workmanship, or function within the warranty period. Proof of purchase or delivery will be required.
1 and 2-year warranty
Zuvi does not guarantee repair or replacement in cases where a defect arises from: failure to perform recommended appliance maintenance; accidental damage; faults resulting from negligent, careless, or improper use, including operation not in line with the User Manual; using the appliance for purposes other than intended, such as professional or commercial use; employing non-genuine Zuvi components or parts not assembled per Zuvi's instructions; repairs or alterations conducted by parties other than Zuvi or its authorized agents; normal wear and tear; damage due to external force; or occurrences beyond the warranty period.
Born in 2019 from the brilliance of a group of top-tier engineers previously associated with DJI, the renowned drone manufacturer, Zuvi emerges as a pioneering force in creating cutting-edge consumer drones, notably the acclaimed Mavic series and Hasselblad cameras. At the helm of Zuvi is Mingyu Wang, a Hong Kong graduate, and former R&D president at DJI, boasting a personal portfolio of over 500 global patents. Wang envisions Zuvi, alongside his driven team, as a driving force in technological progress, leveraging innovative hardware to revolutionize the Beauty Tech sector. Ultimately, Zuvi's goal is to positively impact consumers' daily lives and establish new, elevated standards within the industry.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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