Submitting the ticket will prompt Origin PC to address your concerns. This includes clarifying any confusion regarding the expiration of the warranty period or return window while awaiting their response.
In the ticket form, include your email address, sales order number, subject, details of the request, location, as well as photos of the product and proof of purchase. Filling out the sales order number field can quicken the processing of your request.
The charges for shipping any replacements or systems to be repaired are your responsibility when you reside outside of the USA territory.
The upgrading of the warranty, which means extending the warranty, must be done within thirty days from the purchase date.
Direct your concerns to the customer support team when your product reaches the end of the warranty period. Origin PC is still able to provide assistance.
The team is striving to offer prompt assistance to everyone through email, chat, and phone as swiftly as possible.
During the warranty process, Origin PC may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Origin PC, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
ORIGIN PC assures the initial buyer that all ORIGIN PC hardware will be devoid of any defects in materials and workmanship for the specified duration outlined in your packing slip or invoice, commencing from the delivery date. Additionally, ORIGIN PC assures the original purchaser that any paintwork and artwork will remain free from issues such as peeling, bubbling, and significant discoloration throughout the applicable warranty period, beginning from the delivery date.
45 or 90-day no dead pixel guarantee
Lifetime warranty
The warranty excludes coverage for several categories, including non-ORIGIN PC branded products like monitors, speakers, mice, keyboards, etc., which are provided as is under the original manufacturer's warranty. Additionally, all software, including the operating system and any software added at the customer's request, is not covered. Damage resulting from actions beyond ORIGIN PC's control, such as lack of maintenance, impacts, liquids, fire, rain, lightning, or catastrophic events like nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection, is also not covered. Furthermore, products damaged through misuse, abuse, or mishandling, as well as unauthorized modification of the system or individual components and/or attachment of peripheral devices, are excluded from warranty coverage. Products for which full payment has not been received by ORIGIN PC and any product or parts not originally purchased from ORIGIN PC are also not covered under the warranty.
ORIGIN PC stands as a leading provider of custom-built PCs, catering to gamers, enthusiasts, and professionals alike. Committed to crafting top-tier custom PCs tailored to each individual's unique preferences and requirements, their goal is to deliver unparalleled performance and satisfaction. Whether one seeks an unrivaled gaming experience or lightning-fast workstation capabilities, every ORIGIN PC is engineered to excel. Established in 2009, the company embarked on a journey to continually produce high-performance custom PCs while offering exceptional support. With years of expertise in PC assembly, support, and service, ORIGIN PC comprises seasoned industry experts who have played a pivotal role in advancing the professionally built PC market.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Origin PC logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Origin PC.