To register a product in Zojirushi and claim warranty, you can follow these steps.
As soon as you touch the product registration icon, the registration process for electric and non-electric products will appear, but both forms are identical with a few mandatory fields with other optional fields.
Your rights to claim the warranty is still unaffected although you fail to register your product. The details such as personal, residential, and contact must be filled out.
You can return the product after receiving a Return Authorization Number from Customer Service by calling the toll-free number. Shipping fees are covered under the warranty, while packaging fees are not included.
This warranty is applicable exclusively to purchases made through authorized retailers and does not extend to individuals who are not the original retail purchasers of the product.
The warranty policy of Zojirushi is not applicable to purchases conducted via Internet auction sites.
To contact the customer service team, you need to submit your serial and model number, subject, category, and other required details. The working hours of the Technical Service and Parts Sales team differ from the standard working hours.
At the bottom of the form, three files, each not exceeding 3 MB, have to be uploaded. They may be in either jpg, pdf, png, or txt format.
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Zojirushi America Corporation warrants the product against manufacturing defects in materials and workmanship for a particular period from the date of the original retail purchase. If there is a manufacturing defect during the warranty period, ZOJIRUSHI will replace the product with no charge to you in the U.S.A. and Canada, provided you return the product during the warranty period and if you are covered, to ZOJIRUSHI AMERICA.
6-month limited warranty on commercial products
1-year limited warranty on electrical products
5-year warranty on stainless steel vacuum heat retention
The warranty is not applicable if the product has undergone damage due to accidents, abuse, misuse, or misapplication; has been altered or modified without written permission from ZOJIRUSHI; has not been adequately maintained or operated in accordance with the operation manual; was not imported by ZOJIRUSHI AMERICA; has suffered damage from accidental, improper installation, or neglect; or if the lot number on the product has been removed or defaced.
The origins of the Zojirushi mark trace back to the invention of a glass-lined vacuum bottle in 1918. The home-use bottle was crafted using vacuum insulation, a groundbreaking technology during that period. Over the years, Zojirushi has evolved into a prominent household product manufacturer, consistently harnessing cutting-edge technologies to introduce a continuous stream of innovative products that enhance comfort and convenience in daily life. Similarly, they will persistently introduce products and services to the market that instill a sense of confidence and satisfaction in people.
Warranty Claim Specialist
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