Step 1:

  • In the contact section, there is a form provided that requires a few details to be filled out for the warranty claims. The team eagerly anticipates addressing and resolving your concerns at your earliest convenience.

  • You can expect a response from one of the Abey Australia Warranty Representatives within 2 working days to discuss your Abey warranty claim.

Step 2:

  • To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

  • You will be responsible for covering the shipping expenses when returning your item. Please note that shipping fees are non-refundable.

Step 3:

  • You can also become an account holder with Abey by registering yourself, providing your email address and password.

  • Your proof of purchase or documents, which are equal to it, and your account serve as the main factors in claiming the warranty.

  • During the warranty process, Abey may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period, which is 2, 3, or 15 years.

Abey Warranty Period:

  • 2-year warranty on labour for Gessi Emporio brand

  • 3-year warranty on finishes for Armando Vicario brand

  • 3-year warranty on cartridge for Schock Alfresco brand

  • 15-year warranty on the cartridge for the Gessi and Gessi Emporio brand

Abey Contact Information:

Email Support

[email protected]

Phone Number

+61 03 9747 7777

Mon-Sun: 8am - 4pm(EST)

Contact Address

57-81 Abey Road,
Cobblebank, VIC 3338, Australia.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Abey warranty hassle-free.

What is covered under the Abey Warranty?

Abey Australia Pty Ltd warranty covers:

  • Material and workmanship defects
  • The original purchaser
  • Proper care
  • Residential use

What is NOT covered under the Abey Warranty?

Abey Australia Pty warranty does not cover:

  • Damage to furniture, floor coverings, walls, or fixtures
  • Damage to surrounding areas

Products of Abey:

Our claim assistance covers all Abey products, including:

Product name
Kitchen Sinks
Mirrors
Laundry Sinks
Laundry Mixers
Kitchen Taps

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Abey logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Abey.