• 22 Dec, 2023

If you intend to file a warranty claim for Wiltshire products, please adhere to the instructions outlined below.

3 Simple Steps for Wiltshire Warranty Claim:

Step 1:

  • Following the creation of an account, you will have access to your order history and status. Your first and last name, email, and password must be entered for your product to be registered.

  • The information that you provide is considered essential in order to make the purchase process faster and easier, ensuring your peace of mind.

Step 2:

  • Wiltshire has enacted a 30-day refund policy for products that are returned within 30 days from the date of purchase for any reason. You should return the products in unopened and unused condition without removing the seals and packaging.

  • The processing time for the refund is between 3-10 business days after they receive the products, to reflect in your bank account. They never pay the refund for the shipping costs.

Step 3:

  • The customer service team tends to reply to your queries within 72 hours, and you can reach out to them on weekdays. There are two unique registered postal addresses for Australian and New Zealand customers.

  • You can use three options to contact them: email, phone, or through social media platforms like Facebook or Instagram.

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Email Support

support@fackelmann.com.au

For further info, Kindly Get in touch with them via this email.

Phone Number

1800 709 714

Mon-Fri: 9am - 5pm(AEDT)

Contact Address

90B Euston Road,
Alexandria, NSW-2015,
Australia.

What is covered under the Wiltshire Warranty?

Wiltshire assures that your product is free from defects in both material and manufacturing. If your product proves unsatisfactory under the guarantee period, Wiltshire reserves the right, at its discretion, to either repair or replace the item upon its return to the point of purchase.

  • 3-year guarantee on enamel mixing bowl set of three

  • 5-year guarantee on Portofino Cutlery Set 16 Piece

  • 10-year guarantee on stay sharp triple rivet paring knife 9cm

What is NOT covered under the Wiltshire Warranty?

The guarantee does not extend to damages arising from the product's improper use, nor does it cover any adverse effects on other property resulting from the use or misuse of the product.

About Wiltshire

Introducing Wiltshire, a renowned Australian kitchenware brand dedicated to simplifying your culinary experience, ensuring you can effortlessly whip up delectable meals that unite your loved ones every day. With a legacy spanning more than 80 years, Wiltshire has consistently stood for excellence, dependability, and affordability, making it a household name in Australian kitchenware. Notably, Wiltshire takes pride in its distinctive Staysharp knives, backed by iconic designs and patented technology. Find Wiltshire products at leading retailers across Australia, New Zealand, and Singapore, and experience the global reach of Wiltshire Staysharp, available in over 20 countries worldwide. Elevate your cooking journey with Wiltshire, where tradition meets innovation.

Products of Wiltshire

Chopping Boards Knives Enamel Milk Jugs Electric Kettles Electric Toaster Avocado Saver

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wiltshire logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wiltshire.