Step 1:

  • Following the creation of an account, you will have access to your order history and status. Your first and last name, email, and password must be entered for your product to be registered.

  • The information that you provide is considered essential in order to make the purchase process faster and easier, ensuring your peace of mind.

  • Wiltshire is responsible for purchases made in Australia. The respective retailer must be contacted for purchases made outside of Australia.

Step 2:

  • Wiltshire has enacted a 30-day refund policy for products that are returned within 30 days from the date of purchase for any reason. You should return the products in unopened and unused condition without removing the seals and packaging.

  • The processing time for the refund is between 3-10 business days after they receive the products, to reflect in your bank account. They never pay the refund for the shipping costs.

Step 3:

  • The customer service team tends to reply to your queries within 72 hours, and you can reach out to them on weekdays. There are two unique registered postal addresses for Australian and New Zealand customers. Individuals can make the Wiltshire warranty claim by contacting them.

  • You can use three options to contact them: email, phone, or through social media platforms like Facebook or Instagram.

Wiltshire Warranty Period:

  • Wiltshire offers a 3-year guarantee on its enamel mixing bowl set of three, a 5-year guarantee on the Portofino 16-Piece Cutlery Set, and a 10-year guarantee on the Stay Sharp triple rivet paring knife (9 cm)

Wiltshire Contact Information:

Email Support

[email protected]

Phone Number

1800 709 714

Mon-Fri: 9am - 5pm(AEDT)

Contact Address

90B Euston Road,
Alexandria, NSW-2015,
Australia.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Wiltshire warranty hassle-free.

What is covered under the Wiltshire Warranty?

Wiltshire assures that your product is free from defects in both material and manufacturing. If your product proves unsatisfactory under the guarantee period, Wiltshire reserves the right, at its discretion, to either repair or replace the item upon its return to the point of purchase.

What is NOT covered under the Wiltshire Warranty?

The guarantee does not extend to damages arising from the product's improper use, nor does it cover any adverse effects on other property resulting from the use or misuse of the product.

Products of Wiltshire:

Our claim assistance covers all Wiltshire products, including:

Product name
Bakeware
Rose Gold Mini Loaf Pan
Rose Gold Mini Pizza Pan
Rose Gold Mini Pizza Pan
Rose Gold Smart Stack Roast Pan
Knives
Staysharp Triple Rivet Paring Knife
Staysharp Triple Rivet Multi-Purpose Utility Knife
Staysharp Triple Rivet Duo Set Santoku & Utility Knife
Trinity Utility Knife
Home Appliances
Electric Toasters
Cookware
Easycook Blue Non-stick Saucepan
Classic Saucepan
Splatter Screen
Non-Stick Fry Pans
Dinnerware
Cutlery
Chopping Boards

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wiltshire logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wiltshire.