As of now, Defy Bags has not implemented registration procedures for the designed and manufactured products. Therefore, for the resolution of any issues, it is advisable to get in touch with the customer support team.
Should you decide to proceed with a return, the customer is responsible for covering all associated return shipping costs. It is also the customer's responsibility to ensure and track the return shipment accordingly.
All products should be returned within thirty days from the delivery date to claim the refund. The return policy of Defy Bags guides you to return the products in their original and unused condition.
The products returned by not following the outlined return conditions will definitely be rejected. Avoid folding backpacks or sling straps, as the closed-cell foam padding may incur damage.
They will send you an email confirming the receipt of the refund, which will be credited to the original form of payment. Maybe the processing time of the refund is one or two days.
The proof of purchase must be submitted for repairs, and you should contact them via email to inform them about the repair of your products. In case the situation becomes more intricate, they will reach out to you and provide details regarding the potential cost.
In the event of damage resulting from improper care or abuse, an estimate of the repair cost will be provided by them.
30-day return policy
4043 N. Ravenswood, Suite 125,
Chicago, IL-60613,
USA.
Let Warranty Valet assist you in claiming Defy Bags warranty hassle-free.
The warranty encompasses flaws in both materials and workmanship. They will, at no cost, repair or replace any item identified as defective due to their workmanship. The warranty becomes active from the initial date of purchase and is applicable to the original owner.
The warranty explicitly excludes coverage for normal wear and tear, aging of components, and damages resulting from pet-related incidents such as cat, dog, or alligator attacks. It also does not cover damage caused by improper care or abuse.
Our claim assistance covers all Defy Bags products, including:
| Product name |
|---|
| Backpacks |
| Slings |
| Briefcases |
| Totes |
| Gear Pouches |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Defy Bags logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Defy Bags.