• 22 Dec, 2023

You've reached the ideal destination to initiate the warranty claim process with Defy Bags.

3 Simple Steps for Defy Bags Warranty Claim:

Step 1:

  • As of now, Defy Bags has not implemented registration procedures for the designed and manufactured products. Therefore, for the resolution of any issues, it is advisable to get in touch with the customer support team.

  • Should you decide to proceed with a return, the customer is responsible for covering all associated return shipping costs. It is also the customer's responsibility to ensure and track the return shipment accordingly.

Step 2:

  • All products should be returned within thirty days from the delivery date to claim the refund. The return policy of Defy Bags guides you to return the products in their original and unused condition. 

  • The products returned by not following the outlined return conditions will definitely be rejected. Avoid folding backpacks or sling straps, as the closed-cell foam padding may incur damage.

  • They will send you an email confirming the receipt of the refund, which will be credited to the original form of payment. Maybe the processing time of the refund is one or two days.

Step 3:

  • The proof of purchase must be submitted for repairs, and you should contact them via email to inform them about the repair of your products. In case the situation becomes more intricate, they will reach out to you and provide details regarding the potential cost.

  • In the event of damage resulting from improper care or abuse, an estimate of the repair cost will be provided by them.

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    Warranty Now

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Email Support

hello@defymfg.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+1-773-696-1138

Mon-Thu: 9:30am - 5:30pm, Fri: 9:30am - 1pm(CST)

Contact Address

4043 N. Ravenswood, Suite 125,
Chicago, IL-60613,
USA.

What is covered under the Defy Bags Warranty?

The warranty encompasses flaws in both materials and workmanship. They will, at no cost, repair or replace any item identified as defective due to their workmanship. The warranty becomes active from the initial date of purchase and is applicable to the original owner.

  • 30-day return policy

What is NOT covered under the Defy Bags Warranty?

The warranty explicitly excludes coverage for normal wear and tear, aging of components, and damages resulting from pet-related incidents such as cat, dog, or alligator attacks. It also does not cover damage caused by improper care or abuse.

About Defy Bags

Established in Chicago in 2008, DEFY specializes in the creation of handcrafted bags and accessories made in the USA, renowned for their durability. The brand's mission is to inspire individuals to defy their doubts, rise up, and actively pursue the realization of their dreams. While DEFY designs and manufactures its products in the United States, they are available for purchase worldwide. The customer base is characterized by a shared passion for DEFY's products. The brand's primary objective is to craft top-tier products using the finest materials and meticulous attention to detail.

Products of Defy Bags

Backpacks Slings Briefcases Totes Gear Pouches

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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