Zoid Tools suggests adhering to three prerequisites for a smooth initiation of warranty inquiries. These specified conditions are detailed below:
Submission of a photograph illustrating the specific location of the incurred damage is essential.
Please include a photograph featuring any embossed or printed markings on the product, if accessible. In the event that such markings are not present, provide multiple photos taken from various angles to authenticate the product.
To ensure smooth delivery, make certain that images and attachments do not exceed a file size of 5 MB.
You are afforded a 90-day period beginning from the purchase date to return any products that do not meet your satisfaction. This return policy is applicable to items acquired through their E-Commerce website or customer care center. To commence the refund process, kindly adhere to the guidelines provided.
After subtracting the initial shipping and handling fees, a complete refund will be provided, including the reimbursement of the prepaid return fee of $8. Make sure to utilize the original packaging for items that remain unused.
Your returned package will be received and undergo processing within a 30-day period starting from the date you dispatch it.
Information related to different categories such as frequently asked questions (FAQs), ordering procedures, account management, shipping details, return policies, and warranties for specific products can be located on the customer care center page.
If you happen to receive damaged or faulty products, the appropriate point of contact is the consumer care center. The proof of purchase received from the authorized ZOID™ retailer has to be provided for all warranty claims.
During the warranty process, Zoid Tools may provide you with one of the following solutions: either a warranty replacement or warranty service during the limited lifetime warranty period.
Limited Lifetime Warranty
12000 Molly Pitcher Highway South,
Greencastle, PA-17225,
USA.
ZOID cutting tools come with a warranty for the original purchaser, assuring freedom from defects in both material and workmanship throughout the product's lifespan. If a replacement is issued, the Limited Lifetime Warranty on the new item will expire twelve months from the date of receipt. Your warranty entitlements remain unaffected even if you choose not to register your product. The limited warranty cannot be transferred.
The warranty provided by Zoid Tools does not extend to damage determined to result from misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. Furthermore, the warranty does not cover blades/blade refills. It excludes products purchased, used, or operated outside of the United States and Canada, as well as products that have been modified or subjected to modification attempts. Damage resulting from accidents, alterations, misuse, abuse, neglect, unreasonable use, use contrary to the operating instructions, normal wear and tear, commercial use, improper assembly, disassembly, failure to provide reasonable and necessary maintenance, fire, flood, acts of God, or repair by anyone unless directed by an Instant Brands representative is also not covered. The use of unauthorized parts and accessories, incidental and consequential damages, and the cost of repair or replacement under these excluded circumstances are not included in the warranty coverage.
Our claim assistance covers all Zoid Tools products, including:
| Product name |
|---|
| Fabric Scissors |
| Rotary Cutters |
| Acrylic Rulers |
| Knives |
| Self-Healing Mats |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zoid Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zoid Tools.