3 Simple Steps for Tilley Warranty Claim:

Step 1:

  • A period of 60 days is provided from the date of purchase to successfully register your product for a guarantee claim. You should have the required information while registering your product.

  • The information includes hat details, store name, purchase date, transaction or reference number, order number, and details of the account maintained on the official website. An on-screen message is sent to you, this is the method followed by them to confirm your registration.

  • Tilley handles Guaranteed for Life requests solely through its official website. Submissions made via any means other than the designated electronic portal will not be recognized or approved.

Step 2:

  • Products that are new, unwashed, unworn, and in their original state with tags remaining attached can be returned within thirty days from the date of purchase. Particular items such as clearance items, underwear, socks, and masks are exempted from returning.

  • A valid receipt or gift receipt is essential for processing the refund. The store accepts returns for products purchased at Tilley stores or from the official website. Reimbursements will be processed using the initial payment method.

  • They will send you an email to confirm that your package has reached the warehouse without any issues, along with details about the refund. The refund processing time is 10 days before it is reflected in the original account.

Step 3:

  • If you need to reach out to customer support, it's advisable to do so promptly, as they are well-trained to assist with issues related to returns, guarantees, FAQs, registration, and more.

  • Tilley retains the authority to assess whether an item meets the criteria for replacement under the Guaranteed for Life policy.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 5pm(EST)

Contact Address

1 University Ave,
3rd Floor Toronto, ON-M5J 2P1,

What is covered under the Tilley Warranty?

Certain Tilley hats come with a Lifetime Guarantee, protecting against typical wear and tear, imperfect workmanship, or faulty materials. Only hats featuring the specific "Guaranteed for Life" label will be eligible for replacement.

  • Lifetime guarantee on hats

What is NOT covered under the Tilley Warranty?

The hat guarantee excludes damages resulting from misuse and improper care, encompassing issues such as fading, staining, grommet patina, shrinking, and frayed wind cords.

About Tilley

Tilley Canada embraces a style-forward philosophy when it comes to an active lifestyle. Incorporating elements like sun protection, moisture-wicking, and exceptional durability, they meticulously consider every detail to ensure you derive maximum benefits. For more than 40 years, Tilley's hats and apparel have empowered individuals worldwide, instilling the confidence to venture outdoors, effortlessly explore their surroundings, enhance their performance, and maintain a stylish appearance. From treks to travels and every moment in between, Tilley is there for all your daily adventures, making every step remarkable.

Products of Tilley

Hats Midi Dresses Shoes Down Vests Socks

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tilley logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tilley.