3 Simple Steps for Zippo Lighters Warranty Claim

Step 1:

• Within thirty days from the date when your order was shipped, the product that was purchased on the original website has to be returned. Products sold by retail shops cannot be returned to Zippo. Keep your products in a new and unused condition for return for credit.

• A copy of the packaging slip, which is in your shipment, and the reason for return must be included to receive the credit. Your order number, name, address, phone number, and email can be used instead of the original packaging slip when you do not have it.
  

Step 2:

• Zippo provides a refund in the form of payment that you used during the original order following the receipt of the product. You will receive the product and sales tax amount with the refund.

• If an incorrect item was shipped or if products were damaged in transit, the refund will also cover the shipping charges. Engraved or customized products are exempt from being returned to the seller.
  

Step 3:

• If you bought your Zippo or Case product from an authorized retailer of Zippo or Case, please get in touch with that retailer to inquire about their return policy.
  

• Customer support is available for various matters, including orders, e-gift cards, repairs, product information and care, shipping, handling, and general inquiries. Each category has a different form to be filled out.

• During the warranty process, Zippo Lighters may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1 or 2-year warranty period.
  

Zippo Lighters Warranty Period:

• 1-year limited warranty on flexible neck utility lighter

• 2-year warranty on hand warmers