Within thirty days from the date when your order was shipped, the product that was purchased on the original website has to be returned. Products sold by retail shops cannot be returned to Zippo. Keep your products in a new and unused condition for return for credit.
A copy of the packaging slip, which is in your shipment, and the reason for return must be included to receive the credit. Your order number, name, address, phone number, and email can be used instead of the original packaging slip when you do not have it.
Zippo provides a refund in the form of payment that you used during the original order following the receipt of the product. You will receive the product and sales tax amount with the refund.
If an incorrect item was shipped or if products were damaged in transit, the refund will also cover the shipping charges. Engraved or customized products are exempt from being returned to the seller.
If you bought your Zippo or Case product from an authorized retailer of Zippo or Case, please get in touch with that retailer to inquire about their return policy.
Customer support is available for various matters, including orders, e-gift cards, repairs, product information and care, shipping, handling, and general inquiries. Each category has a different form to be filled out.
During the warranty process, Zippo Lighters may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Zippo Lighters, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Zippo Manufacturing Company provides a warranty for the Product, covering manufacturing defects in material and workmanship under normal use. This warranty is applicable to the original purchaser and commences on the date of purchase.
1-year limited warranty on flexible neck utility lighter
2-year warranty on hand warmers
The warranty excludes damage, failure, or loss arising from abuse, accidents, misuse, improper or abnormal use, neglect, unauthorized or improper repair, failure to adhere to Zippo's provided instructions, or unforeseeable events or other circumstances beyond Zippo's control. Any endeavor to open the sealed sections of the Product case by the user or any non-approved repair center will nullify the warranty.
The Zippo timeline originates in the early 1930s, specifically at the Bradford Country Club in Bradford, Pennsylvania. It all began when Mr. Blaisdell observed a friend grappling with the awkward use of a cumbersome, Austrian-made lighter. Across the globe, there are numerous Zippo collectors known for their unparalleled fervor and dedication to the brand. To enrich the collecting experience, Zippo collector clubs worldwide organize meet-ups and various events throughout the year. The Zippo pocket lighter has become deeply rooted in American culture and stands as a global icon synonymous with durability and reliability.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zippo Lighters logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zippo Lighters.