3 Simple Steps for Ross Reels Warranty Claim

Step 1:

• When the product shows any signs of defects in material or workmanship, it has to be returned to Ross Reels, attaching a product service form safely. 

• Four steps must be completed: filling out the form, printing, paying the service cost, and shipping.

Step 2:

• For the registration process, you should provide your email, name, physical address, product, and purchase information, and the name of the dealer in the form.

• Out-of-production items may be substituted with more recent models as needed. Items not acquired through an Authorized Dealer are not included in the warranty.

• All shipments to Ross must have freight paid. Ross retains the right to decide whether to repair or replace any product covered by the warranty.

Step 3:

• The customer support team can be reached by phone, email, or the provided form. Only a few details have to be filled in the form. You will be contacted by them as soon as you complete the form.

• During the warranty process, Ross Reels may provide you with one of the following solutions: either a warranty replacement or warranty service during the limited lifetime warranty period.

Ross Reels Warranty Period:

• Limited lifetime warranty

Real Experiences with Ross Reels Warranty Claims:

Typical Processing Time: Warranty service is handled after the reel is received at the factory, with repair or replacement completed after inspection and servicing.

Reason for Common Delays: Delays usually happen due to shipping time, inspection workload, missing paperwork, or determining if damage is covered under warranty.

Helpful Tip to make the claim easier: Always include the completed Product Service Form and ship your reel with tracking to avoid lost or delayed warranty processing.

Required Documents for Your Ross Reels Warranty Claims:

• Proof of purchase (from authorized dealer only)