You will have several benefits right after finishing the registration of your product. You will receive valuable tips, the best customer service, and guidance from team members who are experts in performing repairs.
With the details you are going to provide in the form, they will keep updating you. Those details include your personal information, product details, and purchase information, with a receipt to be uploaded.
An identical form is used to create the warranty and to return the product. The receiving of your claim is notified by an automated email. And then, within one or two days, one of the customer support team members will be in touch with you.
New and unused products should be returned to the place of purchase along with the receipt. If products are sent to Big Agnes for exchange, they must be accompanied by a copy of the original receipt.
The products received with proof of purchase and all original packaging, stuff sacks, storage sacks, and hang tags by the manufacturer will be eligible for a full refund.
Your credit or refund will be adjusted for the cost of the items not received, pending the evaluation of the item.
During the warranty process, Big Agnes may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
PO Box 773072
Steamboat Springs, CO-80477,
USA.
If you have trouble contacting Big Agnes, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Big Agnes products are covered by a Limited Warranty, addressing manufacturing or material defects. The items must be acquired from an authorized Big Agnes retailer or directly from Big Agnes. The decision to repair or replace items rests with Big Agnes. In cases where a replacement product is unavailable, credit will be issued for the original purchase price upon return with a receipt.
Limited warranty
The warranty does not cover products damaged due to normal wear and tear, alterations made by the owner, misuse, accidents, or uses other than intended. Items bought at REI Garage Sales are not included in the warranty. Big Agnes assumes no responsibility for any consequential or incidental damages of any kind.
More than 20 years ago, Big Agnes began with the mission of crafting superior gear to encourage people to embrace camping. The concept was straightforward: offer comfort to adventurous individuals sleeping in the wilderness, ensuring they stay on their sleeping pads. Big Agnes remains dedicated to outfitting and motivating everyone with the necessary gear for comfortable camping, exploring public lands, and enjoying themselves. With a continual focus on sustainability and three US facilities powered entirely by renewable energy offset programs, they aim to integrate eco-friendly practices from the initial design phase to end-of-life solutions, all in a commitment to preserving the outdoors.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Big Agnes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Big Agnes.