After reading the given instructions, you will have a better understanding of how to claim the Turner Hastings warranty.
You have the option to transfer the warranty to anyone, and a service request form should be used to make the warranty claim. In the form, you need to fill out the retailer, consumer, installer, and product details. In the end, a photo needs to be uploaded.
Turner Hastings will provide you with an after-sales and service number after receiving the service request form. After this, they will contact and ask you about the issue in detail. Your proof of purchase is essential in making a warranty claim.
There is some additional information required in addition to the details mentioned above in the service request form for making a warranty registration.
You can return the products that are in resalable condition with an application of a 20% restocking fee of the original invoice value. Paying the return freight cost is in the retailer's hands. The return form is for the use of retailers.
After your return request is approved, you will be notified via email with an attachment of the Return Authorization in PDF format, which should be attached to the items that are about to be returned by printing it.
Upon receiving the items, their warehouse team will examine the product and packaging to verify that both are in satisfactory resalable condition.
For your benefit, they offer guarantee schemes for products getting damaged in accidents and breakages during transportation. The duration of the warranty for both schemes is 365 days.
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The Turner Hastings Product Warranty is applicable exclusively when the product has been installed by a certified tradesperson and in strict adherence to the provided installation instructions. Turner Hastings is committed to addressing issues arising from manufacturing defects and will either repair or replace faulty products or components.
2-year warranty on mirrors
3-year warranty on stainless steel grids, inlet and outlet valves
6-year warranty on cove sinks
12-year warranty on ceramic urinals
The warranty excludes damages resulting from improper installation, accidents, misuse, abuse, negligence, excessive wear and tear, improper care and maintenance, exposure to water, as well as natural causes like sunlight, humidity, and other environmental conditions.
Turner Hastings, a family-owned and operated Australian business established in 1996, has been providing exquisitely crafted European sanitaryware, sinks, and tapware to the Australian kitchen and bathroom market for over twenty-five years. The exceptional quality of their European products mirrors the meticulous sourcing and selection process they undertake for their collections. Their distinctive and exclusive product lines offer the opportunity to design timeless and classic bathrooms and kitchens with beautiful ceramic pieces. Turner Hastings further enriched their bathware selection by introducing the TitanCast Collection, featuring solid surface freestanding baths and basins.
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