3 Simple Steps for Zip Water Warranty Claim:

Step 1:

  • Zip Water follows registration as a primary step. You must complete the form by providing your name, contact information, and company name.

  • Additionally, product details such as serial and model number, location where the product is installed, and type and date of the product must be submitted along with the installer details.

  • When you do not know the location of the model and serial number, instructions are provided to find those numbers, which are at the top of the form in red color.

  • This is not only merely a registration but also serves as a means of receiving benefits, such as care tips, offers, and support for your product.

Step 2:

  • They provide a booking option for repairs that requires you a couple of details related to the product with a box for additional information. You will get to know about how the Zip Water service is done by qualified technicians.

  • The certified installers are ready to install your HydroTap without committing any mistakes in domestic and non-domestic areas. They recommend you to look at the FAQs page where the answers to the questions are aligned properly.

  • A restocking fee equivalent to 20% of the product's value will be applied to all returned items unless a prior arrangement has been made. The sender is responsible for covering the freight costs associated with returned goods unless a prior arrangement has been agreed upon.

  • Change your mind or wrong selection of the product is not included under the return policy.

Step 3:

  • The customer care team is like an all-in-one solution for all sections, whether they are about finding resellers, product inquiries and warranties, international distributors and inquiries, and much more.

  • An enquiry form ought to be completed that is perfectly similar to the contact details of the form mentioned above with a description box.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1800 947 827

Place a call to get more support for warranty claim

Contact Address

67-77 Allingham Street,
Condell Park, NSW-2200,

What is covered under the Zip Water Warranty?

The warranty applies to products that are installed and used strictly in accordance with the provided instructions, including any operating manuals or specifications. All services under this warranty must be conducted by one of their service technicians or accredited service providers. The extended warranty is applicable to goods and installations that are registered with them within three months of installation. This registration is considered the sole basis of proof of installation for the extended warranty.

  • 12-month comprehensive parts and labour warranty on all Zip Autoboil models

  • 24-month comprehensive parts and labour warranty on all Zip Hydroboil models

  • 5-year limited warranty on all Zip instantaneous hot water models for residential use only

What is NOT covered under the Zip Water Warranty?

The warranty excludes coverage for goods damaged due to accidents, misuse, abuse, unsuitable water conditions, the use of non-authorized parts, or any alteration, modification, or repair by any party not expressly nominated or approved by the manufacturer.

About Zip Water

Zip Industries is a privately owned Australian business with a proud history of manufacturing and promoting locally designed instant water systems since 1947. Situated in Sydney, Zip has established offices in major cities including Canberra, Melbourne, Brisbane, Adelaide, Perth, and Darwin. The company's extensive network comprises over 300 skilled service technicians, offering nationwide installation, maintenance, and service. Introducing the stylish new Zip HydroTap Design Range, the collection showcases three contemporary designs—Arc, Cube, and Elite—to complement even the most modern decor. Additionally, the HydroTap Celsius range includes a mixer tap that dispenses both hot and cold water through an elegant Arc or Cube tap.

Products of Zip Water

Washers or Seals Vent Trays Water Filters Mixer Taps Power Pack Kits

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zip Water logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zip Water.