Zip Water follows registration as a primary step. You must complete the form by providing your name, contact information, and company name.
Additionally, product details such as serial and model number, location where the product is installed, and type and date of the product must be submitted along with the installer details.
When you do not know the location of the model and serial number, instructions are provided to find those numbers, which are at the top of the form in red color.
This is not only merely a registration but also serves as a means of receiving benefits, such as care tips, offers, and support for your product.
They provide a booking option for repairs that requires you a couple of details related to the product with a box for additional information. You will get to know about how the Zip Water service is done by qualified technicians.
The certified installers are ready to install your HydroTap without committing any mistakes in domestic and non-domestic areas. They recommend you to look at the FAQs page where the answers to the questions are aligned properly.
A restocking fee equivalent to 20% of the product's value will be applied to all returned items unless a prior arrangement has been made. The sender is responsible for covering the freight costs associated with returned goods unless a prior arrangement has been agreed upon.
Change your mind or wrong selection of the product is not included under the return policy.
The customer care team is like an all-in-one solution for all sections, whether they are about finding resellers, product inquiries and warranties, international distributors and inquiries, and much more.
An inquiry form ought to be completed that is perfectly similar to the contact details of the form mentioned above with a description box.
During the warranty process, Zip Water may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The warranty period may be 12, 24, or 5 years.
12-month comprehensive parts and labour warranty on all Zip Autoboil models
24-month comprehensive parts and labour warranty on all Zip Hydroboil models
5-year limited warranty on all Zip instantaneous hot water models for residential use only
67-77 Allingham Street,
Condell Park, NSW-2200,
Australia.
Let Warranty Valet assist you in claiming Zip Water warranty hassle-free.
The warranty applies to products that are installed and used strictly in accordance with the provided instructions, including any operating manuals or specifications. All services under this warranty must be conducted by one of their service technicians or accredited service providers. The extended warranty is applicable to goods and installations that are registered with them within three months of installation. This registration is considered the sole basis of proof of installation for the extended warranty.
The warranty excludes coverage for goods damaged due to accidents, misuse, abuse, unsuitable water conditions, the use of non-authorized parts, or any alteration, modification, or repair by any party not expressly nominated or approved by the manufacturer.
Our claim assistance covers all Zip Water products, including:
| Product name |
|---|
| Washers or Seals |
| Vent Trays |
| Water Filters |
| Mixer Taps |
| Power Pack Kits |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zip Water logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zip Water.