You can claim the warranty by providing the essential details in the form specifically designed for warranty registration. The form contains the name, contact, and residential and purchase information.
The warranty cannot be transferred and is applicable to the original customer or original recipient who received it as a gift with proof of purchase. Registration also smoothens the service and support available to you.
You don't have to pay out of your pocket for return restocking fees. It is vital to note that the refund is provided excluding shipping charges to the original form of payment when the product is returned within thirty days.
The standard period for return is thirty days from the date of purchase but they have an extended return window policy for the holidays. Own packaging or materials supplied by your local courier must be used to ship your return.
You should let them know right after you receive the damaged or defective product. In this kind of instance, paying shipping charges is HexClad's responsibility. For all problems or queries related to returns, kindly visit the returns center.
The customer support team is working round the clock to assist you. The help site provides optimal solutions to frequently asked questions. They want to be rated by you by giving feedback.
Your valuable feedback serves as a crucial resource, enabling them to analyze and address your concerns more efficiently.
During the warranty process, Hexclad Cookware may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Hexclad Cookware, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
HexClad Cookware is backed by a lifetime warranty covering the manufacturer's defects. Additionally, HexClad mixing bowls come with a one-year warranty against manufacturer's defects, starting from the date of purchase. The warranty applies solely to products that have been newly purchased from HexClad or authorized sellers.
30-day guarantee on wood products
1-year warranty on mixing bowls
Lifetime warranty on cookware, cutlery
The lifetime warranty does not cover damage caused by improper use, such as excessive heat, abuse, neglect, improper storage, misuse of sharp utensils, improper cleaning, or failure to season. Cosmetic blemishes and changes in appearance over time. Considered normal wear and tear, are also not covered, as they should not impact performance. Moreover, damage resulting from dishwasher use, knives left soaking or standing in water, or not being promptly dried after washing is excluded from this cutlery warranty. Specifically, the cutlery warranty does not cover dulled blades, damage to pakkawood handles, rust, discoloration, and any instances of bent, broken, chipped, or snapped knife blades.
HexClad Cookware enhances your kitchen experience by seamlessly blending aesthetics and functionality. The cookware demands minimal upkeep, providing high performance coupled with effortless cleaning. HexClad pans deliver unparalleled searing power, surpassing any other pan in the market. They are not only metal utensils safe but also incredibly durable and nearly indestructible. Benefiting from its even heating capability, HexClad pans adeptly manage delicate dishes with minimal oil, ensuring zero sticking.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hexclad Cookware logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hexclad Cookware.