3 Simple Steps for Zinus Warranty Claim

Step 1:

• Filling out your details on the Registration Form is the first step of this warranty process. To receive up-to-date warranty and product information and to register your product, your proof of purchase is needed.

• Your proof of purchase is also vital when seeking a refund or replacement, as it functions as evidence to substantiate your warranty claim. You cannot begin the warranty claim process without proof of purchase.

• This warranty provides you with distinct legal entitlements, and additional rights may differ depending on your state's regulations.
  

Step 2:

• You can submit a Zinus mattress warranty claim by providing your name, email, phone number (for SMS updates), retailer details, and the date of purchase. You can also include comments about any product issues in the message box. Additionally, ensure that you attach your proof of purchase.

• Zinus offers a generous 100-Night Trial for all mattresses bought on their official website. You have a full 100 nights starting from the delivery date to determine whether the mattress suits your needs. If you find it unsatisfactory, reach out to them. To qualify for a full refund, the items should be in good condition without any signs of drool, stains, or unusual odors, and you must provide the necessary documents, including proof of purchase.

• Their 30-day return policy applies to Mattress Toppers, Bed Frames, Adjustable Bases, as well as Living and Outdoor Furniture. You have a 30-day from the date of delivery to initiate the return process for your Zinus item. Please ensure that the products are in the appropriate condition, as previously described.

Step 3:

• Refunds will usually be issued to the original payment method within 2-5 business days. Nevertheless, the specific processing times can change among financial institutions. This policy is applicable to items bought on Zinus.com and comes under the Zinus Return and Exchange Policy.

• If you acquired a Zinus product through any of their partner websites, your return timeframe and terms are determined by the respective retailer.

Zinus Warranty Period:

• 90-day Worry-Free Limited Warranty for the Zinus TV Stand.

• 1-year Worry-Free Limited Warranty for applicable Zinus products.

• 5-year Worry-Free Limited Warranty on the Frame, Mattress and Mattress Topper.

• Zinus Mattress comes with a 10-year Worry-Free Limited Warranty.