Step 1:

  • To begin the MSI warranty claim, you will have to initiate an RMA request.

  • Please visit their support page and select the type of product you want to claim for.

  • You will have to fill out the MSI RMA Request form with your personal details, like name, email address, phone number, and detailed address.

  • Their team of experts will get back to you within two business days and guide you through further processes and proceedings.

Step 2:

  • MSI provides you with diverse support that has dedicated pages for each of its major product types.

  • These pages are filled with guides, support articles, warranty details, and much more for you to know more about it.

  • They also maintain pages like how-to guides, share your story, service locator, and a myriad of other pages that are very useful.

  • Please use their “Online Web Ticket” page to get prompt responses for any of your queries and concerns.

Step 3:

  • You must create your MSI user account and become an MSI member immediately after purchasing their product. 

  • MSI also provides you with other merits like quicker service, product support, and exclusive updates on promotions and events.

  • Your email address and a strong password are enough to create one. This can also be done by using your Google, Facebook, Apple, and Twitch accounts.

MSI Warranty Period:

  • 12-month warranty on laptop accessories, desktops, monitors, handhelds gaming series

  • 24-month warranty on EV Charging Solutions

MSI Contact Information:

Phone Number

+1-626-271-1004

24/7

Contact Address

901 Canada Court,
City of Industry, CA-91748,
USA.

Chat or Submit a Claim

If you are having trouble contacting MSI, submit a claim here.

What is covered under the MSI Warranty?

MSI warranty is applicable to:

  • Material and workmanship defects
  • Repair or replacement
  • The country of purchase
  • Warranty claims made with the proof of purchase
  • Products purchased from authorized sellers

What is NOT covered under the MSI Warranty?

MSI warranty does not apply to:

  • Improper use
  • Power failure
  • Unauthorized modifications or repairs
  • Removed or altered serial numbers or labels
  • Shipping damages
  • Lack of maintenance

Products of MSI:

Our claim assistance covers all MSI products, including:

Product name
Laptops
Handhelds
Graphics Cards
Motherboards
Peripherals
Portable Monitors
Monitor Arms
Controllers
Keyboards
Gaming Chairs
Gaming Pedals
Mouse Pads

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MSI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MSI.