You must create your MSI user account and become an MSI member immediately after purchasing their product. It is mandatory to register all of your products. It also provides you with other merits like quicker service, product support & exclusive updates on promotions & events.
It is a simple process. Your email address and a strong password are enough to create one. This can also be done by using your Google, Facebook, Apple, and Twitch account. You also have options for upgrading your membership.
Since MSI deals with a variety of products and its subcategories. They always have a designed warranty plan dedicated to each of the product types that will not be applicable to the other. Hence it is wise to check your warranty information before initiating it. They maintain a dedicated page for your convenience.
To begin the claim, you will have to initiate an RMA request. Please visit their support page and select the type of product you want to claim for.
You will have to fill the RMA Request form with your personal details like name, email address, phone number and detailed address including city, state and zip code along with your remark.
Followed by providing the other product details necessary for the purpose. Their team of experts will get back to you within two business days and guide you through further processes and proceedings to make the claim successful.
MSI provides you with diverse support that has dedicated pages for each of its major product types. These pages are filled with guides, support articles, warranty details, and much more for you to know more about it.
They also maintain pages like How-To guides, share your story, service locator, and a myriad of other pages that are very useful. Please use their “Online Web Ticket” page to get prompt responses for any of your queries and concerns.
Please use their “Online Web Ticket” page to get prompt responses for any of your queries and concerns.
During the warranty process, MSI may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
901 Canada Court,
City of Industry, CA-91748,
USA.
If you have trouble contacting MSI, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Any product sold by MSI is always warranted to be free from material and workmanship defects when purchased from authorized sources. In case of defect, MSI at their sole discretion will repair or replace the product according to the issue when claimed in the preferred procedure with proper proof of purchase in hand. Please note that it is claimable only in the country of purchase as the warranty plan design will always vary from one region to the other. You can also have certain rights in the claim along with other specific rights that may vary from one place to the other.
12-month warranty on laptop accessories, desktops, monitors, handhelds gaming series
24-month warranty on EV Charging Solutions
There are serious limitations on the warranty plan of MSI. Hence any damage or defect due to external causes, including but not limited to, corrosion, falls, environmental factors (including temperature and humidity), power failure, faulty power supply, air conditioning, operator, data communications system failure or malfunction; accident, catastrophe, improper use (including failure to heed instructions or warnings), improper maintenance, inadequate packaging, neglect, misuse, operator error; alterations, changes, modifications, repair, or other services performed by a third party that is not authorized by MSI; product accessory, apparatus, attachment, or devices that are not originally bundled with the product, or is not provided by MSI; a product or part where you cannot provide the local warranty card, registration number, or purchase receipt issued by MSI Online Store, or where the serial number or label has been defaced or removed; product that is not purchased from the MSI Online Store, or was leased or loaned by a third party; shipping carrier; hardware or software incompatibility issue(s); and normal wear & tear, including without limitation, to a product or product accessory or part that is consumable or expendable are always rejected in the claim. In addition, they are also not liable for any damage to or loss of any data, program, or removable storage media and installation, removal & set-up service charges.
MSI is a popular name in the tech industry for being a global leader in gaming, content creation, business & productivity and AIoT solutions. Cutting-edge R&D capabilities and customer-driven innovation have helped MSI to create a wide-ranging global presence spanning over 120 countries. A comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems form their product list always impresses the global market. Their commitment to advancing user experiences with the finest quality products, intuitive user interface and design aesthetics have helped them achieve the feat. You must definitely consider MSI for your next laptop purchase!
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MSI logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MSI.