PlayStore & App Store
3 Simple Steps for Zagg Warranty Claim
Step 1:
-
Before making any warranty claim, please ensure that you register your product on ZAGG's official website. If you bought your product from the official website and were signed into your ZAGG account during the purchase, your product was automatically registered at that time.
-
ZAGG might request a photograph of your product to verify the claim. Alternatively, you can visit any authorized franchise location to facilitate a warranty replacement for your product.
Step 2:
-
ZAGG provides a 30-day return policy, allowing hassle-free returns for products bought directly from the official website or any authorized ZAGG-branded Retail Outlet. To process the return, the product must be sent back to the original place of purchase, and the Purchaser must furnish proof of purchase.
-
To address warranty concerns, file a claim through your Account Manager at any point during the warranty period. A valid credit card is necessary. If necessary, return the original product to ZAGG within sixty (60) days.
Step 3:
-
Only one item can be replaced per warranty transaction. Please be sure to submit separate requests for each item you wish to replace. Shipping and handling charges may be applicable for each order, and kindly allow 1-3 business days for order processing.
-
ZAGG is dedicated to delivering an exceptional customer experience. If you have any feedback or concerns regarding ZAGG's products or customer service, please don't hesitate to share them.
Zagg Warranty Period:
-
90-day, 1-year, and 2-year manufacturer warranty
-
Limited lifetime warranty
Zagg Contact Information:
Contact Address
910 West Legacy Center Way, Suite 500,
Midvale, UT-84047,
USA.
Useful Links:
What is covered under the Zagg Warranty?
The ZAGG Warranty Policy covers products branded with ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN®. These warranties are non-transferrable and are exclusively offered to the original end-user who purchased the product directly from ZAGG or an Authorized ZAGG reseller.
What is NOT covered under the Zagg Warranty?
Warranties are not valid for products bought from unauthorized resellers. Numerous resellers on platforms like Amazon, eBay, social media, or other online sites are not authorized to sell ZAGG products. When making online purchases, it's crucial to verify the origin and seller of the product. Second-hand items, including those from websites like Amazon, eBay, or Craigslist, are not covered under the ZAGG Warranty Policy.
Zagg Warranty FAQs
How do I start an official warranty claim?
To initiate a claim, visit the brand's Online Support Portal or RMA Request page. You will need your Serial Number and a digital copy of your proof of purchase. Most major brands now offer an "Express Replacement" or "Advanced Exchange" option where a replacement is shipped before you return the defective unit, though a temporary credit card authorization is often required.
How can I check my warranty status by serial number?
Use the Warranty Lookup or Serial Number Checker tool on the official website. Entering the alphanumeric code found on your product’s rating plate will reveal your Warranty End Date and the specific type of coverage (e.g., Parts & Labor vs. Parts Only).
What is the standard warranty period for new products?
Most consumer electronics and appliances carry a 1-year limited manufacturer's warranty. However, premium product lines often include extended coverage: 3 years for professional-grade laptops and up to 10 years for specific components like appliance motors or refrigerator compressors.
Where do I go for product registration and activation?
Navigate to the Product Registration page or use the brand’s official mobile app (e.g., HP Smart, LG ThinQ, or MyASUS). Registering within 30 to 90 days of purchase is often mandatory to activate certain benefits like Accidental Damage Protection or limited lifetime guarantees.
Does the warranty cover accidental damage or spills?
The standard manufacturer's warranty typically covers factory defects only. It does not cover "Customer Induced Damage" (CID) such as cracked screens from drops or liquid spills. For these, you must have an active Care Pack, Protection Plan, or Accidental Damage Protection (ADP) add-on.
Can I get a warranty replacement without the original receipt?
Not confirmed on official sites, verify before publishing. While some brands can estimate coverage based on the manufacture date encoded in the serial number, most strictly require a dated sales receipt to validate the warranty start date. Without it, your warranty may be marked as expired based on the date the unit left the factory.
How do I find the RMA number for my return?
An RMA (Return Merchandise Authorization) number is issued only after you have completed the online claim form or consulted with a technical support agent. This number must be clearly marked on the outside of your shipping box to ensure the service center accepts and tracks your return.
Is the warranty international or region-specific?
Most "Limited Global Warranties" (common in luggage and high-end laptops) allow for service in multiple countries. However, home appliances and mobile phones are typically region-locked; for example, a unit purchased in the US may not be eligible for a free warranty repair in India or the UK due to different voltage standards and part availability.
What is a "Limited Lifetime Warranty"?
This warrants the product against defects for the reasonable lifespan of the product for the original purchaser. For accessories like screen protectors, this often means "as long as you own the device." You are typically responsible for shipping and handling fees for each replacement requested.
Who should I contact for a warranty claim phone number?
You can find the direct Warranty Department or Customer Care number under the "Contact Us" section of the brand's official site. Most brands in 2026 prioritize Live Chat and AI Support Assistants for faster routing, often providing a "Request a Call" feature to avoid long hold times.
Products of Zagg:
Our complete claim assistance covers all Zagg products, including:
| Product name |
|---|
| Luggage |
| Carry-On Luggage |
| Checked Luggage |
| Hardside Luggage |
| Softside Luggage |
| Expandable Luggage |
| Spinner Suitcases |
| Backpacks |
| Laptop Backpacks |
| Travel Backpacks |
| Business Backpacks |
| Everyday Backpacks |
| Convertible Backpacks |
| Travel Bags |
| Duffel Bags |
| Wheeled Duffel Bags |
| Weekender Bags |
| Garment Bags |
| Business Bags |
| Briefcases |
| Laptop Bags |
| Messenger Bags |
| Rolling Laptop Bags |
| Casual Bags |
| Sling Bags |
| Crossbody Bags |
| Tote Bags |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Zagg logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Zagg.