Otterbox has a time limit of sixty days that commences from the date when the original warranty period is over, to start the warranty claim. You need to return the products you have complained about to have them verified.
Sending photos of the defective products will serve as strong evidence for your claim and will provide additional support for your warranty claim. You might have to bear the shipping and handling costs.
If the products have been purchased from the official website then it would be easy to return the products within thirty days from the original purchase date.
The order number, order email, and billing zip code are important for the return. The "order history" section of your account has stored the order number.
Instead of navigating through each page, you can access the support center to accomplish the task you need, as all topics are covered on the support center page.
The limited warranty applies solely to the original end-user customer and cannot be transferred to any other individual or recipient.
2-year warranty on OtterBox Mobile Accessories
5-year warranty on OtterBox Outdoor Collection Products
7-year warranty on OtterBox Smartphone Cases and Tablet Cases
209 South Meldrum Street,
Fort Collins, Colorado-80521,
USA.
OtterBox guarantees its merchandise against manufacturing defects, material flaws, or workmanship issues during typical usage and service for the specified warranty durations. This restricted warranty is valid solely for products obtained from an authorized OtterBox dealer that adheres to and complies with Otter's stringent quality standards.
The warranty excludes coverage for defects arising from regular wear and tear or the natural aging process of the Product, as well as cosmetic imperfections like scratches, dents, and broken plastic. Additionally, it does not cover issues resulting from failure to adhere to operating instructions, accidents, excessive moisture exposure, insect damage, misuse, abuse, fire, lightning, earthquakes, or other external factors. Damages caused by power surges, improper voltage supply connections, unauthorized alterations or modifications, inadequate packing or shipping practices, loss of data, or use with non-OtterBox products are also not covered. Furthermore, the warranty does not extend to Products requiring modification to operate in countries other than those for which they were originally designed, manufactured, approved, and authorized, nor does it cover repairs for products damaged by such modifications. Lastly, products purchased from unauthorized dealers lacking Otter's quality controls are not eligible for warranty coverage.
Our claim assistance covers all OtterBox products, including:
| Product name |
|---|
| Car Chargers |
| Power Banks |
| Wall Chargers |
| Lightning Charging Cables |
| Universal Charging Cables |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of OtterBox logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of OtterBox.