3 Simple Steps for OtterBox Warranty Claim:

Step 1:

  • Otterbox has a time limit of sixty days that commences from the date when the original warranty period is over, to start the warranty claim. You need to return the products you have complained about to have them verified.

  • Sending photos of the defective products will serve as strong evidence for your claim and will provide additional support for your warranty claim. You might have to bear the shipping and handling costs.

Step 2:

  • If the products have been purchased from the official website then it would be easy to return the products within thirty days from the original purchase date.

  • The order number, order email, and billing zip code are important for the return. The "order history" section of your account has stored the order number.

Step 3:

  • Instead of navigating through each page, you can access the support center to accomplish the task you need, as all topics are covered on the support center page.

  • The limited warranty applies solely to the original end-user customer and cannot be transferred to any other individual or recipient.

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Phone Number


Mon-Fri: 8am - 5pm(MT)

Contact Address

209 South Meldrum Street,
Fort Collins, Colorado-80521,

What is covered under the OtterBox Warranty?

OtterBox guarantees its merchandise against manufacturing defects, material flaws, or workmanship issues during typical usage and service for the specified warranty durations. This restricted warranty is valid solely for products obtained from an authorized OtterBox dealer that adheres to and complies with Otter's stringent quality standards.

  • 2-year warranty on OtterBox Mobile Accessories

  • 5-year warranty on OtterBox Outdoor Collection Products

  • 7-year warranty on OtterBox Smartphone Cases and Tablet Cases

What is NOT covered under the OtterBox Warranty?

The warranty excludes coverage for defects arising from regular wear and tear or the natural aging process of the Product, as well as cosmetic imperfections like scratches, dents, and broken plastic. Additionally, it does not cover issues resulting from failure to adhere to operating instructions, accidents, excessive moisture exposure, insect damage, misuse, abuse, fire, lightning, earthquakes, or other external factors. Damages caused by power surges, improper voltage supply connections, unauthorized alterations or modifications, inadequate packing or shipping practices, loss of data, or use with non-OtterBox products are also not covered. Furthermore, the warranty does not extend to Products requiring modification to operate in countries other than those for which they were originally designed, manufactured, approved, and authorized, nor does it cover repairs for products damaged by such modifications. Lastly, products purchased from unauthorized dealers lacking Otter's quality controls are not eligible for warranty coverage.

About OtterBox

OtterBox crafts products designed to facilitate human connection in their ever-more mobile society. Established in 1998, they distinguish themselves through their commitment to top-notch quality, longevity, and purpose-driven innovation. Whether it's the mundane or the transformative, OtterBox ensures you're aligned with every moment, every day, fostering connectivity with what truly matters. Ultimately, connections transcend mere products; they define OtterBox's identity.

Products of OtterBox

Car Chargers Power Banks Wall Chargers Lightning Charging Cables Universal Charging Cables

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of OtterBox logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of OtterBox.