Step 1:

  • Check the official Yomega website for warranty registration options for high-performance metal yo-yos or pro-level gear to stay informed about maintenance tips and product updates.

  • Confirm that the issue is a manufacturing defect in materials or workmanship, as the protection typically excludes damage from "ground hits," string breakage, or improper lubrication.

  • Verify that you possess a valid proof of purchase (sales receipt) or order confirmation, as this documentation is required to validate your status as the original owner.

Step 2:

  • Visit the official Yomega Maintenance section to review "How-To" videos on string replacement and bearing cleaning, as many performance issues can be resolved with standard upkeep.

  • Capture clear digital photos of the yo-yo and the specific defect. For balance or vibration issues, a short video showing the yo-yo in a "sleeper" state can help the technical team diagnose the problem.

  • Document the specific model name (e.g., The Brain, Fireball, or Maverick) and describe the functional failure to facilitate a faster resolution.

Step 3:

  • Reach out to the team directly through the official online contact form available on the Yomega website to initiate your quality claim.

  • Provide your product details and digital photos to receive guidance; for verified defects, the brand typically offers a replacement part or a resolution to get you back to your tricks.

  • Follow the specific instructions provided; note that for performance tuning, you may be directed to official maintenance kits if the issue is deemed a result of standard use rather than a factory flaw.

Yomega Warranty Period:

  • 3 Months Warranty

Yomega Contact Information:

Phone Number

(508) 689-9292

Contact Address

638 Quequechan St #22, Fall River, MA 02721, USA.

Chat or Submit a Claim

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Useful Links:

What is covered under the Yomega Warranty?

These are covered in Yomega's warranty policy

  • Manufacturing Defects: Internal failures in the centrifugal clutch system, structural flaws in the axle, or assembly errors present from the factory.
  • Workmanship Flaws: Failures in the functional parts of the yo-yo (such as the transaxle or ball-bearing seat) occurring under intended use.
  • Missing Components: Assistance with replacing essential hardware or spacers that were absent from the original packaging upon opening.
  • Material Integrity: A guarantee against cracked or warped plastic or metal shells that are verified as factory defects.

What is NOT covered under the Yomega Warranty?

These are NOT covered in Yomega's warranty policy

  • Impact Damage: Cracks, scratches, or balance issues caused by the yo-yo hitting the floor or other hard surfaces during play.
  • Normal Wear & Tear: Expected aesthetic changes, such as string fraying, response pad depletion, or minor scuffing of the outer shells.
  • Improper Maintenance: Damage resulting from using incorrect lubricants, over-tightening the axle, or unauthorized disassembly of the clutch mechanism.
  • Second-Hand Items: Claims for products purchased through unauthorized third-party sellers, garage sales, or thrift stores without a valid retail receipt.

Products of Yomega:

Our complete claim assistance covers all Yomega products, including:

Product name
Performance yo-yos
Fireball
Raider
Maverick
Beginner yo-yos
Stringing kits
Tournament models
Yo-yo bags.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Yomega logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Yomega.